Sep 2024 – Jul 2025 · 10 mos · Gurugram, Haryana, India · On-site

• # Spearheaded vendor and client relationship management, ensuring seamless post-sales customer experience.
• # Managed and optimized social media presence across Facebook, YouTube, Twitter, LinkedIn, and Instagram, creating engaging content and marketing materials.
• # Oversaw accounts receivable/payable, ensuring financial transparency and efficient cash flow management.
• # Directed tender management for government, PSU, and private entities, securing high-value contracts.
• # Developed business proposals, corporate profiles, corporate videos, and technical documentation for software projects, including e-commerce platforms, HRMS, and hospital management systems.
• # Led payment collection and client negotiations, improving revenue streams and business
• sustainability.

Nov 2023 – Sep 2024 · 10 mos · Gurugram, Haryana, India · On-site

• My position is a combination of several responsibilities that are of a creative, technical and strategical nature which allows me to be effective in numerous areas. I take pride in wearing many hats that contribute to the digital and operational growth of my organization.
• I got the opportunity to work directly under the Founder & CEO and CTO at Inovx, offering critical insights and executing strategies that drive digital transformation and business expansion. My role allows me to make a tangible impact across multiple domains such as:
• # Website Management: Fully managed the company website, from SEO-driven content creation and wireframe design to graphic creation and user experience optimization, driving improved online visibility and engagement.
• # Client Relations: Strengthened customer relationship management (CRM) processes, ensuring seamless post-sales support while enhancing customer satisfaction and retention.
• # Creative Content & Marketing: Ideated and executed impactful social media strategies, designed engaging posts, and produced videos that resonate with our target audience, building our brand presence online.
• # Business Development: Led business proposal creation, corporate presentations, and software demonstrations to prospective clients, significantly contributing to higher conversion rates and revenue growth.
• # Tender Management: Oversaw the end-to-end tender management process, ensuring precision in proposal submissions and alignment with organizational goals.
• # Digital Growth Consultation: Provided business consultations to business professionals for digital growth, identifying opportunities to leverage emerging technologies and optimize operational efficiency.
• I thrive at the intersection of creativity, strategy, and execution, consistently delivering results that align with organizational vision. By blending technical expertise with a passion for innovation, I aim to create impactful solutions that drive sustainable growth.

Aug 2022 – Nov 2023 · 1 yr 3 mos · Gurugram, Haryana, India · On-site

• Spearheaded customer-centric strategies to enhance overall satisfaction and loyalty.
• Aligned cross-functional teams to optimize processes and improve the end-to-end customer journey.
• Utilized data insights to refine strategies, resulting in heightened customer retention and revenue growth.
• Fostered strong relationships with stakeholders, ensuring consistent excellence in customer interactions.
• Established and monitored key performance indicators (KPIs) to gauge and improve customer experience.
• Introduced and oversaw training programs to enhance team members' customer service skills.
• Implemented feedback mechanisms to capture customer insights and integrate them into improvement plans.
• Collaborated with marketing and product teams to ensure consistent brand messaging and seamless experience.
• Stayed updated on industry trends and best practices to continually innovate and elevate customer experience.
• Presented regular reports to senior management, highlighting improvements and areas for further enhancement.
• Apart from my core profile, managed tender filing (Govt./PSU), overseeing document preparation, submission, and compliance.

Apr 2022 – Aug 2022 · 4 mos · Gurugram, Haryana, India · On-site

• Curated and produced engaging content across various platforms, including website, social media, and email campaigns.
• Developed and executed content strategies to enhance brand awareness, drive traffic, and increase audience engagement.
• Oversaw content optimization efforts, including SEO, to improve organic search rankings and drive inbound traffic.
• Managed content calendars, ensuring timely delivery and coordination of content releases.
• Collaborated with cross-functional teams, including marketing and design, to align content with overall campaign objectives.
• Monitored industry trends and competitor activities to identify opportunities for innovative content ideas.
• Stayed up-to-date with evolving content trends, emerging platforms, and best practices to drive continuous improvement.

Feb 2022 – Apr 2022 · 2 mos · Gurugram, Haryana, India · On-site

• Produced well-researched articles, guides, and documentation on CPaaS technology, Omnichannel Communication, and trends.
• Infused creativity into content creation, making complex IT & Telecommunication topics relatable and engaging.
• Conducted thorough research to stay updated on emerging technologies and relevant industry developments.
• Created and maintained a consistent tone and style across all technical and creative content.
• Worked on content projects with a focus on SEO optimization for improved online visibility.
• Simplified complex CPaaS subjects for diverse audiences, making technology more understandable.
• Collaborated with graphic designers and multimedia specialists to enhance content with visuals.
• Translated intricate technical concepts into accessible and engaging content for various platforms.

Feb 2022 – Apr 2023 · 1 yr 2 mos · Gurugram, Haryana, India · Remote

Nov 2020 – Feb 2021 · 3 mos · Gurugram, Haryana, India

Sep 2020 – Feb 2022 · 1 yr 5 mos · Gurugram, Haryana, India · Remote

Aug 2019 – Aug 2021 · 2 yrs · Delhi, India · Remote

Apr 2018 – Feb 2019 · 10 mos · Gurgaon, Haryana

Mar 2017 – Aug 2017 · 5 mos · Rohtak, Haryana, India

• Fastener manufacturing plant.
• 1. Studied blueprints and stayed up to date on latest correction in component drawing sheet.
• 2. Interpreted extensive variety of technical instructions in mathematical and diagram form.
• 3. Analyzed acquired information and presented to professors.
• 4. Gathered, organized and entered data into Microsoft Excel.
• 5. Coordinated materials for Inventory control.
• 6. Controlled engineering activities to maintain work standards, adhere to timelines and meet quality
• assurance targets.
• 7. Verified parts and materials through audit inspections and independent checks.

Jul 2016 – Aug 2016 · 1 mo · ROHTAK-124001, HARYANA(India)

• In this company, I have completed my summer training in production(CNC, FLAT ROLLING, COLD FORGING,etc.) department.