May 2019 – Jul 2025 · 6 yrs 2 mos · New Delhi, Delhi, India · Remote

• Led the development of cloud capabilities on the existing commerce platform, enabling seamless migration of clients to the cloud.
• Spearheaded the creation of a new commerce platform to support Atlassian's diverse product offerings across various deployment types.
• Successfully migrated customers from the old billing platform to the new one, aligning GTM, platform, and channel sales teams for a smooth transition.
• Launched new billing capabilities, including bundles and consumption-based billings, resulting in enhanced revenue for Atlassian.

Apr 2014 – Feb 2019 · 4 yrs 10 mos · Gurgaon, India

• Launched CHAT as a Channel for Expedia Inc customers, enhancing features and saving $9.5 million in operational costs
• Consolidated Legacy tool (PEGA) for emails and Case Management, simplifying agent experience
• Managed product management for Bank of America on Expedia's platform, achieving successful migration
• Defined Expedia's CRM tool for customer support, focusing on preferred channels and cross-functional collaboration

May 2013 – Mar 2014 · 10 mos · Gurgaon, India

• Managed end-to-end product management at MobiKwik, introducing new features and creating a Product Roadmap across multiple platforms.
• Optimized website & mobile apps for performance, enhancing customer experience and increasing conversions.
• Collaborated with Merchants\Vendors\Customers to refine the product and designed products from scratch with cross-functional teams.

Jan 2010 – Jul 2012 · 2 yrs 6 mos · Toronto, Canada Area

• Led the first ever premium paid service launch of morningstar.ca
• Worked with the Global team (Chicago, US & Shenzhen, China) to develop a multi-currency Portfolio Manager tool
• Developed Article Search functionality to look for vast repository of Morningstar’s content via Content Management System
• Launched the real time Stocks\ETFs\MFs alerts (notifications) for Morningstar Premium Users
• Constantly worked on promoting the editorial content to generate more page views leading to higher advertisement revenue

Oct 2006 – Aug 2009 · 2 yrs 10 mos · New Delhi Area, India

• Led the development of PeerPower, a professional networking website, from market requirements to finalizing target audience
• Created revenue channels and operational teams for PeerPower, increasing profitability
• Coordinated with vendors and top management to ensure timely progress updates
• Developed tracking parameters to monitor functionality effectiveness and make necessary adjustments

Sep 2003 – Dec 2003 · 3 mos · Toronto, Canada Area

• (Marketing Assistant – Co-op term with a business law firm based in Toronto)
• Assisted with content development and management for intranet & internet sites
• Assisted with the development and distribution of firm marketing materials
• Provided support as required with special event and other promotional programs
• Handled requests for the creation of RFP’s (Request for Proposals)