Aug 2021 – Present · 4 yrs 9 mos · Mumbai, Maharashtra, India

• Dual Expertise: Product Management and Operations Management
• As Assistant General Manager (COG) of MW Operations at Vodafone Idea Ltd., I leveraged my expertise in both product management and operations management to drive strategic initiatives and optimize PAN India's microwave network operations.
• Product Management Expertise
• Product Vision and Strategy: Developed and executed a clear product vision and strategy for microwave network operations, aligning with business objectives and customer needs.
• Cross-Functional Collaboration: Collaborated with cross-functional teams, including engineering, sales, and customer support, to drive product development and execution.
• Customer Understanding:Conducted customer research to inform product development and ensure customer needs were met.
• Product Roadmap Development: Created and managed product roadmaps, prioritizing features and requirements to meet business objectives.
• Operations Management Expertise
• Operational Excellence: Designed and implemented process improvements to drive operational excellence, reducing costs and enhancing efficiency.
• Network Optimization: Developed and executed strategies to optimize network performance, ensuring 99.99% SLA/KPI
• Vendor Management: Fostered partnerships with OEM vendors and MS partners to drive innovation, resolve complex technical issues, and enhance network reliability.
• Team Management: Led and managed high-performing teams, and developmed opportunities to drive team success.
• Process Standardization: Developed and implemented process standardization initiatives, leveraging Agile methodologies to drive efficiency and reduce OPEX.
• Key Achievements
• Successfully developed and executed a process roadmap for microwave network operations, driving business growth
• Improved network performance by 25% through process improvements and optimization strategies.
• Reduced OPEX by 15% through vendor management and process standardization initiatives.

May 2021 – Aug 2021 · 3 mos

Jan 2019 – May 2021 · 2 yrs 4 mos

• End-to-End Service Management: Successfully managed offshore Middle East customer accounts, ensuring timely delivery, 100% network availability, and minimal MTTR, while supporting customers in reducing OPEX and guaranteeing network quality.
• Operational Excellence: Coordinated with zonal teams for transmission-related activities, implemented automation, operation transformation, and capability improvement initiatives, and managed day-to-day operations and maintenance activities of microwave networks.
• Project Management: Effectively managed projects from an operations perspective, including SDH and Super PDH implementation in the MW backbone, MW access network upgradation for 2G, 3G, and 4G deployment, and DCN implementation for new and existing MW hops.
• Technical Expertise: Utilized expertise in Huawei MW equipment, servers, and DCN, ensuring smooth operations, monitoring, configuration, and fault management.
• Customer Focus: Provided proactive online support for transmission-related outages, coordinated with customers for queries, and implemented fading removal, optimization, and database updates to ensure seamless operations.
• Collaboration & Leadership: Collaborated with cross-functional teams, including zonal teams, projects, planning, and customers, to drive operational efficiency, innovation, and customer satisfaction.

Jul 2016 – Dec 2022 · 6 yrs 5 mos · Mumbai, Maharashtra, India

• Founder | Oucareers & Digital Publishing Projects
• Entrepreneurship & Digital Strategy: Launched and managed OUcareers, a job portal that integrates career support, job training, and opportunities, while successfully authoring 4 self-published books available on major platforms like Amazon and Flipkart.
• Website Development & E-commerce: Spearheaded the end-to-end development of a user-friendly WordPress website for both OUcareers and personal book sales, showcasing strong web development and digital commerce skills.
• Digital Marketing Expertise: Executed comprehensive digital marketing strategies leveraging Facebook, Google Ads, and LinkedIn to enhance visibility, engagement, and sales, effectively targeting specific demographics with precision.
• Product Development & Customer Engagement: Created and sold digital products on Instamojo; implemented retargeting campaigns and utilized customer feedback to refine offerings and improve overall user experience.
• Career Support Innovation: Developed a robust platform for job seekers to easily search and apply for jobs, while providing resources such as resume building, interview coaching, and career counseling to enhance their employability.
• Industry Partnerships & User Growth: Collaborated with industry partners to facilitate training and internship opportunities, leading to substantial growth in user engagement and a thriving community of job seekers and employers.

May 2015 – Jan 2019 · 3 yrs 8 mos · Bengaluru, Karnataka, India · On-site

• Service Delivery Excellence: Ensured 100% network availability and minimal MTTR for MBNL UK Project, managing problem tickets within KPI and taking end-to-end responsibility for corrective maintenance.
• Technical Expertise: Utilized expertise in Tellabs 8860 and Citrix (Tellabs NMS), and various network operation tools (IMS, BT Portal, IPCM, Circuit Manager, Nemis) to diagnose and resolve faults, ensuring seamless network operations.
• Vendor Management & Collaboration: Coordinated with international ISP vendors (British Telecom, Virgin Media, Vodafone) for rectification and RFO, demonstrating strong partnership and communication skills.
• Customer-Centric Approach: Resolved customer complaints regarding traffic, link issues, and errors, providing timely support and ensuring high-quality service delivery for international customers.

May 2013 – Apr 2015 · 1 yr 11 mos · Bhopal Area, India

• Project Leadership: Successfully led Huawei MW and DWDM 100G projects in MP & CG for Vodafone, ensuring timely completion of sites and meeting customer expectations.
• Technical Expertise: Utilized expertise in Packet MW SDH and DWDM technology, conducting site surveys, and working with Huawei RTN 900/600 series and OSN1600G/3800/7500/6800/8800 equipment.
• Team Management & Coordination: Coordinated with cross-functional teams, including commercial departments, to ensure seamless project execution, invoicing, and issue resolution, while maintaining project trackers and reports.
• Customer Focus: Fostered strong customer relationships through effective communication, resolving site-related issues, and conducting Acceptance Tests (ATs) with installation, commissioning, and troubleshooting of multiplexers.

May 2011 – Apr 2013 · 1 yr 11 mos · Greater Lucknow Area · On-site

• Network Availability & Reliability: Ensured 100% network availability, minimized MTTR, and managed corrective maintenance of network problems.
• Microwave & Optical Network Management: Monitored, maintained, and troubleshot microwave (RTN910) and optical fiber (OSN500/2500) networks using Web LCT, T2000, U2000, and Huawei U2000 (NMS).
• Transmission & Fault Management: Handled transmission-related issues, managed fault tickets within KPI, and coordinated with teams for outage resolution and new augmentations.
• Network Configuration & Backup: Managed configurations, performed backups (Cisco routers/switches, Huawei switches, Tejas MUX, and U2000 DB/scripts), and ensured data management for E1 dedicated lines.
• NMS & Tool Expertise: Utilized Huawei U2000 (NMS) for network monitoring and management, and employed Web LCT, T2000, and U2000 for microwave network management.
• Technical Leadership & Training: Provided monthly transmission training to team members and FO teams, ensuring knowledge sharing and skill development.

Jun 2009 – May 2011 · 1 yr 11 mos · Bhatu, Haryana, India · On-site

• Maintenance & Troubleshooting: Performed corrective and preventive maintenance of CDMA base stations, microwave transmission systems, and various transmission equipment (Alcatel 1642, 1662, 1660, ZTE & HUAWEI BTS).
• Site Implementation & Testing: Coordinated site implementation, media & fiber testing, E1 testing, and ensured proper installation and commissioning of MSC, BSC, and BSNL POI.
• Team Coordination & Collaboration: Worked closely with cross-functional teams, including WTTIL, ERICSSON, UNINOR, local, TSP, and TI vendors, to ensure seamless project execution and implementation.
• Customer Focus & Planning: Addressed customer complaints, planned, and implemented ring and protection of sites, ensuring high-quality service delivery and network reliability.

Jul 2006 – Jun 2009 · 2 yrs 11 mos · Prayagraj, Uttar Pradesh, India · On-site

• Founded and managed Career Point Coaching Institute, a coaching center for students of all boards (ICSE, CBSE, UP Board) in Prayagraj, from 2nd year to final year of my engineering (July 2006 - June 2009)
• Taught Physics and Math to students of classes 9-12, and managed teachers for other subjects (Biology, Chemistry, English)
• Successfully managed a team of teachers, including recruitment, training, and performance evaluation
• Managed the coaching center's finances, including budgeting, accounting, and financial reporting
• Coordinated day-to-day operations, including student enrollment, attendance tracking, and facility maintenance
• Demonstrated leadership and entrepreneurial skills, with a proven track record of growing a business and achieving academic success for students