Jun 2022 – Oct 2025 · 3 yrs 4 mos · Mumbai · Hybrid

• Led the launch of an AI-driven Skills Profile, achieving 80% adoption in the first month and 65% sustained engagement over 90 days.
• Led the AI innovation division and managed two engineers to automate internal workflows using AI Agents and MCPs, reducing inference costs by deploying self-hosted open-source LLMs (Llama, DeepSeek), and an open-source stack (Langchain, Langfuse, Langflow, n8n, Librechat, and Mem0).
• Redesigned enterprise onboarding flows, cutting time-to-value from 12 weeks to 3 weeks.
• Expanded the partner ecosystem, contributing £150K in new ARR and reducing churn by 15%.
• Established a hypothesis-led roadmap process, improving on-time delivery from 55% to 85%.
• Drove integration of GPT-based learning assistants, improving course discovery and completion rates by 30%.
• Partnered with data science to build personalized learning recommendations, increasing engagement time by 25%.
• Collaborated with marketing and CS to launch in-app nudges, boosting activation by 18%.
• Defined success metrics and dashboards for product health, enabling faster iteration cycles.
• Contributed to scaling the product to ~$XXM in annual recurring revenue through retention and expansion initiatives.
• Advocated for data-led decision-making and AI personalization across the product suite.

Apr 2021 – Jun 2022 · 1 yr 2 mos

• Built enterprise chatbots for 100K+ employees, achieving 90% adoption and 65% query deflection.
• Automated onboarding workflows, saving $1.6M annually in opportunity cost.
• Launched analytics dashboards 3 weeks ahead of schedule, driving 40% usage growth.
• Created a central knowledge base, reducing support queries by 35% and improving cross-team efficiency.
• Defined product vision and roadmap for internal automation tools, aligning with business OKRs.
• Partnered with engineering to implement NLP-based intent detection, improving accuracy by 30%.
• Conducted A/B tests on conversation flows, increasing user satisfaction scores by 20%.

Jan 2020 – Apr 2021 · 1 yr 3 mos

• Drove chatbot transformation programs across HR and IT workflows, improving resolution rates by 55%.
• Collaborated with Microsoft and Google Cloud teams to integrate Dialogflow and QnA Maker for multilingual support.
• Defined product requirements and success metrics, aligning delivery with business KPIs.
• Designed and launched self-service automation for employee queries, reducing manual workload by 40%.
• Partnered with client leadership to design adoption campaigns, achieving 75% active usage within 60 days.
• Mentored junior consultants on agile delivery, stakeholder management, and conversational design best practices.
• Conducted user research and usability testing to refine conversational UX, improving task completion by 25%.

Nov 2018 – Jan 2020 · 1 yr 2 mos · Mumbai, Maharashtra, India

• Streamlined client website creation and lead generation through agile and user-centric design.
• Led the development of Chatgen, a cross-marketing chatbot platform that enhanced user engagement.
• Designed and implemented chatbots across retail, travel, and finance, improving operational efficiency.
• Scaled DAU from 1.5K to 4K+ with 20% MoM growth through personalized onboarding and lifecycle nudges.
• Built a visual chatbot builder that converted 50%+ of freemium users to paid plans.
• Designed A/B testing framework for beta programs to validate new features pre-launch.
• Partnered with marketing to optimize conversion funnels, increasing lead-to-demo rate by 35%.
• Collaborated with engineering to improve NLP accuracy, reducing fallback responses by 25%.
• Supported GTM planning and client onboarding, contributing to early revenue traction.

Apr 2018 – Nov 2018 · 7 mos · Mumbai Area, India

• Partnered with the founder to define user needs and translate them into functional product requirements.
• Conducted competitive analysis and market research to shape the MVP for a B2B SaaS platform.
• Designed user stories and acceptance criteria for core modules, improving delivery clarity.
• Streamlined website creation workflows, reducing turnaround time by 30%.
• Coordinated with engineering and design teams to ensure timely delivery of key milestones.
• Built dashboards to track project progress and stakeholder alignment.
• Supported product demos and client onboarding sessions to validate early adoption.
• Documented technical workflows and business logic for handoff to development teams.
• Helped establish agile processes for sprint planning and backlog prioritization.

Sep 2016 – Apr 2018 · 1 yr 7 mos

• Managed 15–20 technical book projects across data, AI, and cloud domains, ensuring 95% on-time delivery.
• Collaborated with 50+ global authors and reviewers to maintain technical accuracy and clarity.
• Introduced milestone tracking and QA gates, improving delivery predictability by 30%.
• Coordinated with design, editorial, and production teams to streamline publishing workflows.
• Conducted content audits to identify gaps and align topics with emerging tech trends.
• Improved author onboarding and feedback loops, reducing revision cycles by 25%.
• Supported digital transformation from print-first to e-learning formats.
• Mentored new editors on agile project management and stakeholder communication.
• Contributed to Packt’s early transition toward data-driven content planning and analytics.

Sep 2016 – Apr 2018 · 1 yr 7 mos

• Led 15 to 20 IT book projects across Python, DevOps, and Cloud; coordinated 50+ authors and maintained a 95% on-time publication rate.
• Directed cross-functional editorial and production workflows by aligning project milestones with author deliverables, ensuring seamless collaboration between technical reviewers, designers, and marketing teams.
• Established progress dashboards to Track editorial throughput and bottlenecks, reducing delays in peer-review and design stages.
• Streamlined proofreading and copy-editing operations by standardising templates and version control, enhancing consistency and cutting rework cycles by 20%.