Vikram Mehta

Operations Associate

Gurugram, Haryana, India20 yrs experience

Highly Stable

Key Highlights

Over 18 years in strategic sourcing and vendor management.
Expert in managing Google's extended workforce solutions.
Proven track record in improving operational success metrics.

Stackforce AI infers this person is a Vendor Management and Sourcing expert in the SaaS and Healthcare industries.

Contact

Skills

Core Skills

Vendor ManagementStrategic PlanningOperational ExcellenceProgram ManagementSourcingAccount ManagementBusiness Development

Other Skills

Supplier Program Operations ManagementStrategic Vendor ManagementSupplier Performance ManagementCustomer SatisfactionVendorizationPerformance ManagementVendor Management OperationsStrategic ManagementGovernanceProgram Operational Success MetricsVMS ImplementationStakeholder ManagementProgram GovernanceProcurementContract Negotiations

About

With over 18+ years of experience in strategic sourcing and vendor management operations, I have managed Google's extended workforce solutions (xWS) program & Publisher operations which encompasses multiple commodities, geographies, and systems. I am responsible for co-developing and overseeing the BizOps for various categories like VMS & Publisher Ops. As a Vendor Manager, I partner with senior leadership and cross-functional stakeholders to manage multiple projects and transformation initiatives aligned with the category strategies and business objectives. I also monitor and improve the program operational success metrics, such as first response time, turnaround time, quality, and customer satisfaction. Additionally, I handle the end-to-end lifecycle management of temporary, vendor, and independent contractor workers for the program. I specialise in implementation of service level agreements, contracting, negotiation, and future staffing roadmaps. I leverage my MBA degree and executive leadership program from IIM Bangalore to deliver excellence and innovation in my role.

Experience

20 yrs

Total Experience

5 yrs 4 mos

Average Tenure

3 yrs 11 mos

Current Experience

Google

2 roles

Lead Vendor Manager, Programs & Operations (gTech Ads: Sellside)

Promoted

Sep 2023 – Present · 2 yrs 9 mos · Gurugram, Haryana, India

Supplier Program Operations Management for Publishers Ad Business (Google Ad Manager)
Strategic Vendor Management & Operation Excellence for APAC & EMEA customer portfolio
Strategic Oversight on Supplier Performance Management for key SLAs:
TRT (Total Resolution Time),FRT (First Response Time), FCR (First Response Closure), Customer
Sentiment %, CSAT Scores & Quality pivoting on +ve customer exp via email & chat channels.
Leading multiple on-going programs & ad-hoc projects involving xFn collaboration (Billing &
admin, DtP (Direct to partner) etc by proactively supporting sales teams in rOpps at scale.
Vendorized & integrated multiple workflows saving ~XX + hrs of annual FTE man hours.
Performance Mgt for Key Metrics & SLAs ( FRT, TRT, Quality, Vendorization, Customer Sentiment)
Implemented best outsourcing practices for the team including; supplier selection, commercial
modelling, contract negotiations, capacity management, utilization, training etc

Supplier Program Operations ManagementStrategic Vendor ManagementSupplier Performance ManagementCustomer SatisfactionVendorizationVendor Management+1

Vendor Manager, xWS (gTech)

Jul 2022 – Sep 2023 · 1 yr 2 mos · Gurugram, Haryana, India

Lead for Vendor Management Operations - Extended Workforce Solutions (Systems & BI/Analytics)
Strategic Management & Governance for multiple projects & transformation initiatives
Core team member for implementation of new VMS System & Operations Center
Monitoring & Improvement of program operational success metrics like - FRT, TRT, Quality, CSAT
Front Ending Business Performance Reviews with Senior Leadership & Suppliers
Creation of SOPs, Program Level Dashboards, Vendor Performance Scorecards & Newsletters
Cross Functional Stakeholder Management with Advisory, Risk, FP&A, VMS, Legal & Engineering

Vendor Management OperationsStrategic ManagementGovernanceProgram Operational Success MetricsVendor ManagementProgram Management

Unitedhealth group

2 roles

Senior Manager - Enterprise Sourcing & Procurement (UnitedHealth Group/Optum)

Promoted

Jan 2017 – Jul 2022 · 5 yrs 6 mos

Sourcing & Procurement professional with experience in multiple categories & Geos
Cross Functional (Business, Finance, Legal, Workforce Mgt. & Compliance) Stakeholder Management
Sourcing & Vendor Management experience in multiple Geos - India, US & Philippines
Supplier Reviews through Automated Scorecards, Governance & Risk Management
Program Management & Supplier Performance Review Management.
New Challenger Empanelment/Introduction & Rationalization.
Leading Complex Contract Negotiations, SOW Writing, Red lining & RFx Management
Contract Types Executed: MSA, SOW, Fixed Cost Contracts, Milestone Based, Time & Material etc.
Category & Geo specific experience in acquired entity integration
Specialist in Procurement VMS & ERP - SAP Fieldglass, Ariba & Oracle PeopleSoft
Leading program level Internal & External audit assessments
Experience in Req to Check processes (Procure to Pay)
Driving Operational Excellence through transformation Initiatives
Leading Vendor Management Systems Operations and Reporting for extended workforce program

SourcingProcurementStakeholder ManagementContract NegotiationsSupplier Performance Review ManagementVendor Management

Manager - Strategic Sourcing & Vendor Management

Jul 2014 – Dec 2016 · 2 yrs 5 mos

Htc global services

Key Accounts Manager (Sourcing & Delivery)

Mar 2011 – Jul 2014 · 3 yrs 4 mos · Gurugram, Haryana, India

Account Management - Information Technology
Relationship Management & Business Development
Strategic Planning & Negotiation of large contracts, SOW and MSA’s.•Building Strategic Alliances
Responsible for Managing Account Relationships by interaction with C and V level executives.
RFI/RFP response management.
Worked on different VMS like : Fieldglass, Beeline etc.

Account ManagementRelationship ManagementStrategic PlanningNegotiationVendor Management