Vikram Sharma

Program Manager

Delhi, India4 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Reduced revenue leakage by 25% through system design.
Achieved 90%+ process compliance across delivery functions.
Led a team of 12 across multiple programs.

Stackforce AI infers this person is a Program Manager specializing in Business Transformation within Healthcare and EdTech sectors.

Contact

Skills

Core Skills

Program ManagementBusiness TransformationOperations ManagementProcess ImprovementRecruitment Management

Other Skills

PMORevenue OperationsProcess TransformationSOP DesignQ2C & O2C SystemsQ2C ImplementationCross-functional AlignmentDocumentationCompliance WorkflowsRecruitment CoordinationData TrackingTeam LeadershipTeam BuildingTeam ManagementCross-functional Team Leadership

About

I help organisations turn strategy into structured execution — across program governance, revenue operations, and business transformation. Over the past 4.5 years, I've worked with clients in Healthcare and EdTech, leading multi-workstream programs from the ground up: setting up PMO frameworks, designing SOPs, implementing Quote-to-Cash systems, and building the cross-functional alignment that makes large-scale change actually stick. Some of what I've delivered: → Reduced revenue leakage by 25% through Q2C & O2C system design → Achieved 90%+ process compliance across 3 core delivery functions → Cut manual reporting effort by 40% through digital system adoption → Improved lead-to-conversion by 15% via BD & pipeline optimisation → Led a team of 12 across multiple simultaneous programs My approach: I sit at the intersection of structured program management and hands-on operational delivery. I'm equally comfortable designing an escalation framework, running a client governance review, or getting into the data to find where a process is breaking down. Currently pursuing an Executive MBA in International Business from NMIMS Mumbai (Apr 2026), building on a foundation in Business Administration from Delhi University. I'm actively exploring roles in Program Management, PMO, and Business Transformation at consulting firms and MNCs in Gurugram/Delhi NCR. Open to connect — especially with folks working in operations, strategy, or transformation roles.

Experience

4 yrs 10 mos

Total Experience

2 yrs 5 mos

Average Tenure

3 yrs 10 mos

Current Experience

Aig business solution pvt. ltd

2 roles

Associate Program Manager — Operations & PMO

Promoted

Jul 2022 – Present · 3 yrs 10 mos

Deployed by AIG to lead end-to-end program delivery across Healthcare and EdTech client engagements — managing multi-workstream programs, driving cross-functional alignment, and owning outcomes across PMO, revenue operations, and process transformation.
Key contributions:
→ Led business transformation program across 12+ verticals and 18+ subject-matter specialists — delivering new revenue streams through formal program governance
→ Built and owned PMO execution frameworks: ClickUp dashboards, escalation systems, milestone tracking, and stakeholder alignment across 5+ cross-functional teams
→ Designed Q2C & O2C systems — reducing revenue leakage by 25%, improving billing accuracy, and cutting collection cycles by 3 weeks
→ Standardised SOP-driven operations across 3 delivery functions — 90%+ compliance, 20% reduction in client TAT
→ Monitored live operational metrics (TAT, error rates, SLA adherence) — identified gaps via MIS data and drove corrective actions that improved delivery quality by 20%
→ Drove workflow automation across deal management, reconciliation, and booking — reducing manual effort by 40%
→ Partnered with BD teams to resolve pipeline bottlenecks — improving lead-to-conversion by 15% and growing partner-referred business by 30%
→ Managed and mentored a team of 12 across simultaneous programs
Healthcare client: Led full transformation — PMO setup, SOP standardisation, Q2C implementation, digital adoption, and talent pipeline improvement (time-to-hire from 28 → 21 days)
EdTech client: Drove ops setup, cross-functional alignment, and global academic outreach — including Harvard partnerships — contributing to a 40% increase in institutional stakeholder engagement

Program ManagementPMORevenue OperationsProcess TransformationSOP DesignQ2C & O2C Systems+1

Senior Operations Associate

Jul 2022 – Jun 2024 · 1 yr 11 mos

Operated as an individual contributor across operations, revenue, and process improvement workstreams — building the foundations that later scaled into program-level delivery.
→ Led go-to-market operations and brand rollout projects — contributing to a 20–25% increase in inbound leads
→ Built documentation and tracking systems for a financial audit client — reducing audit prep time by 30% and ensuring 100% audit-ready records
→ Streamlined compliance workflows — reducing manual follow-ups by 35% and improving reporting turnaround
→ Transitioned reporting infrastructure from Excel to ClickUp across 3+ business units — improving workflow accountability by 50%
→ Executed CSR and community engagement initiatives — enabling 500+ direct beneficiary touchpoints

Operations ManagementProcess ImprovementDocumentationCompliance Workflows

Trueblue inc.

Recruitment Coordinator

Jun 2021 – Jun 2022 · 1 yr · Gurugram · On-site

Managed end-to-end recruitment coordination across technology, EdTech, and finance sectors — building early experience in pipeline management, data tracking, and process improvement.
→ Coordinated 2,400+ candidate profiles annually — maintaining high submission-to-interview conversion
→ Reduced time-to-hire by 35% (28 → 18 days) through pipeline optimisation and process redesign
→ Designed and owned recruitment dashboards tracking KPIs: Time-to-Hire, Offer Acceptance Rate, Pipeline Conversion
→ Executed 16+ campus hiring events for US-based clients — 92% offer conversion rate
→ Maintained ATS databases at 95%+ data accuracy

Recruitment CoordinationData TrackingProcess ImprovementRecruitment Management