vikram singh

Business Development Executive

Gurgaon, Haryana, India7 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in demand and supply management in beauty sector.
Proven track record in enhancing customer experience.
Strong leadership in managing large teams and operations.

Stackforce AI infers this person is a skilled professional in B2C service management with a focus on operational excellence.

Contact

Skills

Core Skills

Supply Chain ManagementTeam LeadershipDemand And Supply ManagementCustomer ExperienceOnboarding PartnersOperations ManagementCustomer Satisfaction

Other Skills

Customer FulfillmentDemand ManagementLeadershipManagementMarketing StrategiesMicrosoft ExcelMicrosoft OfficeProblem ResolutionQuality AssuranceSupply Chain StrategiesSupply ManagementTeam ManagementTeamwork

About

At Urban Company, my focus as Category Manager II has been on bridging supply-demand gaps in the beauty salon sector, notably in under-served hubs. This role has allowed me to leverage my expertise in team management and supply chain strategies to enhance service availability and quality. My contributions extend to organizing impactful offline events, nurturing a demand-fulfillment ecosystem, and driving strategic planning. The experience has honed my competencies in creating supply strategies that the address market needs effectively. Together with my team, we've made strides in ensuring a steady influx of beauty salon professionals, thereby enriching the customer experience and fostering business growth.

Experience

7 yrs 10 mos

Total Experience

7 yrs 10 mos

Average Tenure

7 yrs 10 mos

Current Experience

Urban company

4 roles

Category Manager ll

Aug 2023 – Present · 2 yrs 10 mos

Managed supply and demand for Salon categories, overseeing city operations with 3,000+ service professionals.
Facilitated _ orders per month, maintaining a service rating above 4.8 and a Net Promoter Score (NPS) of 60.
Built supply for Salon Category at Urban Company in Gurugram, Haryana, India.

ManagementTeam ManagementSupply Chain StrategiesSupply Chain ManagementTeam Leadership

Category Manager

Promoted

Jan 2022 – Present · 4 yrs 5 mos

Led the demand and supply management for Delhi NCR city, implementing innovative marketing strategies for TOF generation.
Managed Central quality for Category Salon, ensuring top-notch customer experience and quality standards.
Successfully optimized supply and demand for Salon LUXE categories, driving revenue growth for the company.

ManagementMarketing StrategiesQuality AssuranceDemand and Supply ManagementCustomer Experience

Subject Matter Expert

Promoted

Dec 2019 – Jan 2022 · 2 yrs 1 mo

Managed demand and supply gap for multiple cities at Urban Company, Gurugram, Haryana, India.
Successfully onboarded quality service partners to enhance customer experience and service offerings.
Led projects to migrate approved partners between cities, increasing their earnings and reducing city request loss.
Managed team of 30+ Associates to work on real time request across categories.
Improving Customer Experience of New Users
Collaborated with Product to design new tool that helped better tracking of real time jobs
resulting in less than 5% BCE

Demand ManagementSupply ManagementTeam ManagementDemand and Supply ManagementOnboarding Partners

Senior Operations Associate

Aug 2018 – Dec 2019 · 1 yr 4 mos

Managed the fulfilment of demand and supply gaps in the Appliance category for pan Indian cities, resolving daily fulfilment roadblocks and overseeing all sub-category partners.
Focused on partner problem resolution, city category growth, and customer fulfilment.
Achieved a significant increase in customer satisfaction and operational efficiency.

Operations ManagementProblem ResolutionCustomer FulfillmentCustomer Satisfaction