Vikram Thampy

Operations Associate

Mumbai, Maharashtra, India19 yrs 8 mos experience
Highly Stable

Key Highlights

  • Over 4 years of experience in operations management.
  • Strong expertise in customer relationship management.
  • Passionate about delivering high-quality service.
Stackforce AI infers this person is a seasoned Operations Lead in the B2B services sector.

Contact

Skills

Core Skills

Customer RelationsOperations Management

Other Skills

BPOBusiness ProcessBusiness-to-Business (B2B)Call CentersCoachingCommercial OperationCustomer AdvocacyCustomer EngagementCustomer ExperienceCustomer Facing RolesCustomer SatisfactionCustomer ServiceCustomer SuccessDecision-MakingExternal Communications

About

As an Operations Lead at Rx Consultants, I leverage my extensive experience in operations management to drive efficiency and innovation. With over 4 years of experience as an Associate Vice President - Operations at Pharmarack, I have developed a strong skill set in customer relationship management (CRM), customer success, and management. I am passionate about delivering high-quality service and solutions to clients, and I am always eager to learn new skills and technologies to enhance my performance. My goal is to contribute to the growth and success of Rx Consultants and its clients.

Experience

19 yrs 8 mos
Total Experience
3 yrs 7 mos
Average Tenure
1 yr 5 mos
Current Experience

Rx consultants

Operations Lead

Jan 2025Present · 1 yr 5 mos · Mumbai, Maharashtra, India · On-site

Pharmarack

Associate Vice President - Operations

Nov 2020Jan 2025 · 4 yrs 2 mos · India

Envestnet | yodlee

2 roles

Technical Account Manager

Jan 2017Oct 2020 · 3 yrs 9 mos

Senior Operations Manager - Client Services

Mar 2016Jan 2017 · 10 mos

Yodlee infotech pvt ltd.

Operations Manager - Client Services

Jul 2014Mar 2016 · 1 yr 8 mos · Bengaluru, Karnataka, India

Seal services

Account Manager

Sep 2013Jun 2014 · 9 mos · Mumbai Metropolitan Region

Sutherland global services

Manager on Duty

Jul 2006Aug 2013 · 7 yrs 1 mo

  • Manage Client SLAs, Root cause analysis, performance & bottom quartile management & General Opearations
Business-to-Business (B2B)Resolving IssuesPerformance AppraisalCoachingTicketing SystemsService Standards+8

Education

CHANDIGARH UNIVERSITY

Bachelor of Business Administration - BBA

Fatima High School, Ambarnath

SSC

Jan 1984Jan 1996

CHANDIGARH UNIVERSITY

Bachelor of Business Administration - BBA

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