Vipul Sinha

Operations Associate

New Delhi, Delhi, India7 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven success in leadership and operational excellence.
Expert in streamlining operations for cost reduction.
Strong analytical skills with SQL for data-driven decisions.

Stackforce AI infers this person is a leader in Quick Commerce operations with expertise in efficiency and strategic planning.

Contact

Skills

Core Skills

Operations ManagementStrategic PlanningOperational Excellence

Other Skills

Team LeadershipCommunication SkillsCost ReductionData AnalysisProcess OptimizationTeam ManagementQuality Metrics MonitoringDriver RetentionHiring Targets PreparationOnboardingRider CommunicationRider Performance AnalysisPLC ProgrammingPowerPointHTML

About

Senior Operations Professional and outstanding performer in Operations and Supply Chain within quick commerce technology . Proven success in leadership, operational excellence and organisational development with keen understanding of elements of business. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. Previously, I worked as a Nodal Operations Head and a City Operations Head at Zomato, where I led and nurtured teams to deliver exceptional service and quality to customers and partners. I also leveraged my communication and SQL skills to analyze data, optimize processes, and solve problems. My mission is to create value for the stakeholders and contribute to the growth and success of the organization.

Experience

7 yrs 5 mos

Total Experience

3 yrs 8 mos

Average Tenure

3 yrs 11 mos

Current Experience

Blinkit

Senior Manager, Central Strategy

Jun 2022 – Present · 3 yrs 11 mos · Gurugram, Haryana, India · On-site

Oversee Operations for the East region, driving growth by enhancing efficiency also Implementing strategies focused on cost reduction, ensuring streamlined processes and improved performance
Collaborate with cross-functional teams and drive initiatives to build efficiencies into the system.
Leading various project such as scaling Fleet- Coach program and there PnL , New initiatives related to partner training program.
Improved and streamlined the Rider ticketing support process to enhance response times and service quality and handling PnL.
Helping to build effective communication channel related to delivery partner.
Developed systems and procedures to improve operational quality and team efficiency.
Provided leadership for continual management and employee training initiatives.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Implemented business strategies, increasing revenue and effectively targeting new markets.

Team LeadershipCommunication SkillsOperational ExcellenceCost ReductionData AnalysisProcess Optimization+2

Zomato

4 roles

Nodal Operations Head

Jul 2021 – Dec 2021 · 5 mos

Responsible for regional operations.
Prepare hiring targets for the city basis the demand growth plan
Manage a team of Area leads and Fleet managers in Maharashtra cities
Work on driver retention, resurrection and new onboards
Define Rider service quality parameters for better customer and merchant experience
Monitor key quality metrics at Rider level and ensure they are under tolerance level
Run exercises for filtering delivery executive for non-adherence to quality standards
Design rate card, payout and incentive structure
Assess geo-expansion opportunities
Expand alternate sourcing channel.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Trained and guided team members to maintain high productivity and performance metrics.

Team ManagementQuality Metrics MonitoringDriver RetentionHiring Targets PreparationOperations Management

City Operations Head

Promoted

Sep 2020 – Aug 2021 · 11 mos

Responsible for end to end city operations Top of the funnel/ On-boarding: - Prepare hiring targets for the city basis the demand growth plan - Identify various sources to hire Riders and train them as per the projections and TAT - Ideate and execute multiple BTL and handline CPO and PnL for city Engagement & Support: - Build efficiency in support processes for improving Rider experience - Analyse Rider performance metrics and drive supply team for controlling parameters - Run retention programs for Riders in a cost effective manner - Design and send out Rider communication daily - Resolve Rider issues within specified time Quality and Payout : - Define service quality parameters for better customer and merchant experience - Monitor key quality metrics at driver level and ensure they are under tolerance level - Run exercise for filtering drivers for non-adherence to quality standards.
Launched Six cities (Raipur, Durg, Bhilai, Amravati, Akola and Khamgaon) and started operations Currently Handling 15 city's and responsible for city operations (Vidarbha region.
Also heading up clusters in vidharbha region of Maharashtra.

OnboardingRider CommunicationRider Performance AnalysisOperations Management