Aug 2021 – Sep 2023 · 2 yrs 1 mo · Noida, Uttar Pradesh, India

• A Product Growth manager in the Indian fintech landscape driving Product-Market Fit (PMF) and scaling Product's Growth on Awareness, Aquisitions & Activations (AAA) in a B2B2C business Model.

Jan 2019 – May 2021 · 2 yrs 4 mos · Noida, Uttar Pradesh, India

• Business Owner driving Growth in a service business startup, helping products & brands to position & scale.
• I spearheaded business growth, user acquisition, and campaign performance for clients across startups and SMEs in India and abroad. I excelled at optimizing performance marketing campaigns to maximize lead quality and conversions, while expertly managing project lifecycles from onboarding to delivery. Leveraging market research and data analysis, I crafted compelling sales pitches and marketing materials. Additionally, I facilitated seamless communication and knowledge transfer between clients and teams, fostering collaboration and achieving project success.

Jan 2019 – Feb 2020 · 1 yr 1 mo · Noida, Uttar Pradesh, India

• Business Owner working as a Digital Operations Manager helping brands and product in delivery and project management in a service based industry providing performance and digital marketing sevices.
• Leveraging a data-driven approach, I led a team of 10 in optimizing business processes and maximizing client acquisition. My responsibilities included strategic planning, recruiting, training, and managing the team to ensure efficient delivery across projects. Furthermore, I fostered collaboration by working alongside various teams to develop impactful digital media strategies and proposals for clients in diverse sectors like e-commerce, education, and healthcare. My expertise encompasses client and account management, escalation resolution, brand compliance, and digital marketing operations (SEO, PPC, SMM, etc.). I'm passionate about driving business growth and have a strong understanding of various industries and marketing channels.
• Learning: SEO, PPC & SEM, SMM, Digital Ads, Photoshop, Email/SMS/WhatsApp Marketing, GST & accounting, 2D/3D designing & Video Marketing, Website & App Development, Client Team & Business growth, sales pitch.
• Accounts: Electric vehicles, Education, E-commerce, Lead distribution, Healthcare, Hospitality & IT.

Jun 2018 – Dec 2018 · 6 mos

• Worked as a Production support Application analyst with Operations command center and network operation center in HCL for InterContinental Hotels Group (IHG).
• Responsible for onboarding documentation and knowledge implementation in Testing, Maintenance, Enhancement of Application Support & SLAs in
• QA & Prod Environments.
• Working environment was over ServiceNow, Microsoft outlook, On-call Support, infrastructure monitoring tools as Dynatrace, CA Workload
• Automation, Appdynamics, IPcenter & X-Matters for providing off shore production support in EMEA , APAC and NAM regions.

Aug 2016 – May 2018 · 1 yr 9 mos

• Worked as a Level 1 production support Application analyst in HCL for CITI BANK.
• Around 2 years of experience in Testing, Maintenance, Enhancement and Production/Application Support.
• Expertise in Service now for Incident , Service Management. Played a key role in providing KT while the project ramped down.
• Working environment through CITRIX/VDI desktop was over ServiceNow, Microsoft outlook, On-call Support, Linux/windows servers, Tectia-SSH
• Terminal tool , Microsoft SQL Server Management Studio , ITRS - Geneos Active Console , workload control center , Autosys CA Workload Automation
• AE (AutoSys Edition) , for providing first level production support in EMEA , APAC and NAM regions

May 2016 – Jul 2016 · 2 mos · Noida, Uttar Pradesh, India

• Worked as a technical Network Support trainee.
• My job role was to solve inbound network incident calls for D-link Corporation in the NAM Region.
• Key work roles included problem-solving skills, Installing, configuring, and Technical Troubleshooting, and communication skills with excellent listening and
• questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.