Vishal Sharma

Operations Associate

New Delhi, Delhi, India5 yrs 9 mos experience

Highly Stable

Key Highlights

7+ years of experience in logistics and supply chain management.
Proven track record in improving supply metrics and partner management.
Skilled in team management and business planning.

Stackforce AI infers this person is a Logistics and Supply Chain Management expert with strong operational and analytical skills.

Contact

Skills

Core Skills

Facility Management (fm)Supply Chain Management

Other Skills

Customer Relationship Management (CRM)Team ManagementBusiness PlanningData AnalyticsPublic SpeakingNew supply procurementAnalytical SkillsCustomer ServiceMarketing Strategylogistics operation

About

Experienced Supply Specialist with a demonstrated history of working in the logistics industry. Skilled in Data Analytics, Customer Service, Public Speaking, and New supply procurement. Strong operations professional expertise with 7+ years of working experience.

Experience

5 yrs 9 mos

Total Experience

2 yrs 11 mos

Average Tenure

Current Experience

Dunzo

2 roles

Assistant Manager Administration

Jan 2022 – Jun 2023 · 1 yr 5 mos · Delhi, India · On-site

Facility Management (FM)Customer Relationship Management (CRM)

Supply Manager

Jan 2021 – Jan 2023 · 2 yrs · Delhi, India · On-site

Working to improve city supply metrics
Supply quality - Availability to fulfill delivery partner in the cluster to avoid stock out
Supply growth - Delivery partner loyalty program, Partner communication
channel
New Supply - Lead alliances with manpower consultancy firms to acquire and
manage new partner fleets

Team ManagementBusiness PlanningSupply Chain Management

Ubereats

2 roles

Supply Lead

Promoted

Jan 2018 – Jan 2020 · 2 yrs · Jaipur Area, India

Managed new supply operations in north India region of Rajasthan (Jaipur, Jodhpur, Udaipur),
Punjab (Chandigarh, Amritsar, Ludhiana) and UP (Lucknow) cities to get target-oriented hiring of
delivery partners.
I was part of the Rajasthan Ubereats launch team where I closely worked with new supply vertical
for Jaipur, Jodhpur, Udaipur markets for marketplace efficiency.
Process building and efficient execution for the Onboarding and training of delivery partners on the Uber eats platform with the coordination of city Ops team.
Successful partnership with manpower agency (Tier -2, Tier -3 city). With per referral incentive
module helpful to achieve sustainable supply numbers.
Inventory Management to streamline the order placement, tracking, in warding and handover of
merchandise ( Delivery bags & Uber eats T-shirts) to delivery Partners.
Reporting manager of sales and marketing team. which essentially works for courier awareness
the platform through calling, Poster branding, IVR database, street onboarding.

Operations Consultant

Aug 2016 – Jan 2018 · 1 yr 5 mos · Jaipur Area, India

Building the supply for Uber Jaipur by leading and supporting through funnel management!
Responsible for the training and On-boarding of driver-partners on the Uber platform in a scalable
and effective way.
Communicating between Uber and its driver community to keep them informed of the company
developments, supply positioning, Quality Retraining.
Promoting quality achievement by analyzing metrics resulting in educating the driver community
and taking suitable action ( Fraud, cancellation, Rider complains).
Managed On-demand activities. Joining mela conducting in the neighbor city villages, NGO and
Government unemployment office partnerships.