Vishnu Menon

Operations Associate

Birmingham, England, United Kingdom4 yrs 11 mos experience

Highly Stable

Key Highlights

Three years of experience in cybersecurity and NOC operations.
Proficient in incident response and network monitoring.
Strong leadership skills with team management experience.

Stackforce AI infers this person is a Cybersecurity and Network Operations expert with a focus on incident management and team leadership.

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Skills

Core Skills

Network Operations Center (noc)Incident ResponseTeam LeadershipNoc ManagementNetwork Engineering

Other Skills

ITSMIncident ManagementTeam ManagementPerformance EvaluationTraining DevelopmentNetwork MonitoringDocumentationStakeholder ManagementTcpdumpWindows CLIWiresharkNessusVelociraptorFirewall Log ReviewAC Hunter

About

Cybersecurity professional with three years of experience as a NOC Engineer and a Master's degree in Cybersecurity Analytics, proficient in network infrastructure monitoring, troubleshooting, and incident response, engaged in continuous learning through practical projects. Experienced in providing support, delivering excellent customer service, and adept at thriving in dynamic, fast-paced environments. Ready to contribute to an organization's security posture while expanding expertise alongside seasoned professionals

Experience

4 yrs 11 mos

Total Experience

2 yrs 5 mos

Average Tenure

Current Experience

Glide uk

Network SD Analyst

Sep 2024 – Feb 2026 · 1 yr 5 mos · Birmingham, England, United Kingdom

Acted as the first point of contact for customers, managing incidents and service requests through ITSM platforms while meeting SLA/KPI targets.
Performed Tier 1 & Tier 2 network triage to investigate network-specific problems such as configuration errors for routers, switches and access points, connectivity issues, or other security related issues.
Demonstrated the ability to recognize social engineering techniques by identifying potential phishing attempts though malicious emails and potential prompt injection attempts on the AI chatbot. Suggested steps to identify and remediate phishing, prompt injection and other security issues that were found.
Maintained end-to-end case ownership, collaborating with network engineers, and third-party vendors to configure and setup routers and access points to ensure timely resolution.

Network EngineeringITSMIncident ManagementNetwork Operations Center (NOC)Incident Response

Tata consultancy services

2 roles

NOC Supervisor

Promoted

Sep 2021 – Aug 2022 · 11 mos · India

Promoted to supervisor role for the team. Managed and mentored a team of 6 engineers, driving an increase in productivity through regular performance evaluations and skills development initiatives.
Experienced in leading multiple meetings across the team and stake holders, producing performance reports to help highlight and improve the team’s performance.
Developed and delivered training sessions on tooling and monitoring processes when onboarding new team members.

Team ManagementPerformance EvaluationTraining DevelopmentTeam LeadershipNOC Management

NOC Engineer

Jan 2019 – Aug 2021 · 2 yrs 7 mos · India

Provided L1 administration and support for two transition projects which included clients from a US retailer and a global franchise group across MENA and Europe, helping monitor and maintain their critical infrastructure with over 3000 devices and endpoints.
Formalised supporting documentation, procedures and governance by collaborating with multiple teams to create over 100 Knowledge Base (KB) articles and develop Standard Operating Procedures (SOPs).
Experienced in stakeholder management and extending support in war rooms by providing subject matter expertise for NOC during critical incident resolution.
Tooling Proficiency:
Experienced in working with popular network monitoring and ITSM tools like SolarWinds, Zabbix, Cisco Meraki, and ServiceNow.
Optimized alerting thresholds and configurations, leading to significant reductions in false positives and improving the overall efficiency of incident response processes.
Developed custom monitoring dashboards tailored to client-specific requirements, increasing visibility into key performance metrics and facilitating data-driven decision-making
Incident Response & Support:
Hands-on experience working with onsite technology teams and vendors, providing support to resolve over 20+ high-priority incidents.
Resolved an average of 60 incidents during each shift, helping to maintain the SLA level of 99%.
Performed additional time-sensitive responsibilities such as running weekly and monthly backup jobs in Solaris servers.