Vishwas Jaiswal

Operations Associate

Indore, Madhya Pradesh, India11 yrs 2 mos experience

Highly Stable

Key Highlights

Over 11 years in sales leadership and operations management.
Led high-performance teams to exceed sales targets.
Expertise in resource management and HR administration.

Stackforce AI infers this person is a seasoned Operations Manager with expertise in logistics and team leadership.

Contact

Skills

Core Skills

Operations ManagementTeam Leadership

Other Skills

Logistics ManagementPeople ManagementOperationsFranchisingMicrosoft ExcelSix SigmaFleet ManagerLeadership ManagementSmall Team ManagementBuilding Leadership TeamsSupply Chain ManagementReverse LogisticsLogistic SupportShippingBusiness

About

Dynamic professional with 11+ years of proven success in sales leadership and operational management. Led high-performance teams at Meesho, surpassing sales targets and optimizing processes. Excelled as Sr. Fleet Manager at Swiggy, ensuring flawless delivery, reducing rejection rates, and enhancing efficiency. As Sr. Operations Manager at ISDAT, demonstrated expertise in resource management, recruitment, and HR administration. Recognized for fostering collaboration, achieving strategic goals, and consistently delivering project milestones in dynamic and challenging environments.

Experience

11 yrs 2 mos

Total Experience

3 yrs 1 mo

Average Tenure

1 yr 9 mos

Current Experience

Zepto

Cluster Manager II

Sep 2024 – Present · 1 yr 9 mos · Indore, Madhya Pradesh, India · On-site

Meesho

Team Lead

May 2022 – Aug 2024 · 2 yrs 3 mos · India · Hybrid

Lead a dynamic Sales & Operations team at Meesho,
overseeing 60+ team members to exceed SLAs through
motivation and strategic direction.
Collaborate with stakeholders on product pricing, Budget
Commitment Program (BCP), Smart Coin, Sales & Deals to
enhance client engagement.
Organize and manage seller education webinars, track
attendance, and analyze NPS for webinar effectiveness.
Educate sellers on product pricing strategies, growth
tactics, and SmartCoin participation.
Generate and update comprehensive reports for strategic
decision-making.
Coordinate efforts across teams to ensure efficient,
customer-focused responses, improving overall efficienc

Logistics ManagementPeople ManagementOperations ManagementTeam Leadership

Swiggy

2 roles

Sr. Fleet Manager

Promoted

Nov 2019 – May 2022 · 2 yrs 6 mos

Maintain fleet SLA and ensure flawless delivery service for
enhanced customer experience.
Minimize order rejection and loss at the assigned hub,
aiming for less than 4% fleet order rejection.
Manage operational efficiency of delivery executives in
Bhawarkuan, Indore, ensuring order fulfillment and
superior customer service.
Enforce compliance among delivery executives on
customer ratings, fraud prevention, and uniform standards
through regular audits.
Foster positive relationships with delivery executives to
boost morale, productivity, and retention.
Control attrition and absenteeism through engagement
activities and weekly one-on-one sessions.
Resolve customer grievances promptly and courteously to
ensure customer satisfaction.
Supervised and trained a 25-person warehouse staff to
meet performance goals.
Oversee performance of 400 delivery executives based on
operational metrics and handle additional projects as
needed.

OperationsOperations Management

Fleet Manager

Aug 2018 – Oct 2019 · 1 yr 2 mos

OperationsOperations Management

Institute of software development and training

Sr. Operations manager

Feb 2015 – Aug 2018 · 3 yrs 6 mos · India

Supervise and coordinate activities of staff
interview job applicants.
conduct orientation programmes for new employees
Administer salaries and determine leave entitlements
be involved in staff training and development, preparation of job descriptions, staff assessments and promotions
Prepare annual estimates of expenditure, maintain budgetary and inventory controls and make recommendations to management
Maintain management information systems (manual or computerised)
Provide and maintain business premises and other facilities, including plant machinery and equipment
Review and answer correspondence

OperationsFranchisingOperations Management