Vivien Ekwuluo

Product Manager

Lagos, Lagos, Nigeria7 yrs 3 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Expert in product management and customer experience.
  • Passionate about AI-driven user-centered tools.
  • Proven track record in optimizing onboarding processes.
Stackforce AI infers this person is a Product Manager specializing in customer experience and AI-driven solutions.

Contact

Skills

Core Skills

Product StrategiesCustomer OnboardingProduct ManagementCustomer Experience

Other Skills

Stakeholder ManagementAgile MethodologiesProblem SolvingService LeadProduct Road MappingAgile Project ManagementNet Promoter ScoreProject ManagementProduct KnowledgeAnalytical SkillsCustomer EngagementCustomer RetentionCustomer SuccessProduct LaunchTeam Leadership

About

Hi, I’m Vivien (my friends call me Viva). I'm a product-minded, customer-obsessed professional passionate about building intelligent, user-first tools that solve real-life problems. With hands-on experience across customer experience, product strategy, and operations, I’ve helped fast-growing startups streamline processes, improve journeys, and transform feedback into product opportunities. My interest in AI is deeply rooted in solving everyday problems with smarter tools, whether through feedback automation, smarter onboarding flows, or embedded AI support. I'm actively exploring how AI and product thinking intersect by: - Designing prototypes like a virtual stylist chatbot and an AI-powered content summarizer - Using GPT tools, no-code platforms, and real user pain points to guide solutions - Documenting and testing ideas using Notion, Landbot, Figma, and Zapier I bring a blend of: - Operational precision + product experimentation - Customer insight + scalable tooling - Empathy + action 📌 I’m especially interested in roles or collaborations that sit at the intersection of Products, CX, and emerging technologies like AI. Let’s connect! I love smart ideas, scrappy MVPs, and teams that build with purpose.

Experience

7 yrs 3 mos
Total Experience
1 yr 9 mos
Average Tenure
2 yrs 8 mos
Current Experience

Hustlebean

Product Onboarding Manager

Nov 2024Present · 1 yr 6 mos · Lagos State, Nigeria · Remote

  • Hustlebean is a gig marketplace that connects businesses with on-demand field agents for sales, marketing, and operational tasks.
  • I lead the design and optimization of the onboarding experience, ensuring new users are set up for success from day one. I’ve redesigned the onboarding flow to personalize gig recommendations based on user interests, while also building scalable processes, documentation, and support systems that improve activation, reduce friction, and enhance overall user experience.
Product StrategiesCustomer OnboardingStakeholder ManagementAgile MethodologiesProblem SolvingService Lead

Ehileha product services

Product Manager

Jan 2024Present · 2 yrs 4 mos · Nigeria · Remote

  • Ehileha Product Services is a product management consulting firm that helps startups and scale-ups build user-centric products.
  • I collaborate with cross-functional teams to define product direction, translate user needs into solutions, and drive execution from discovery to delivery, ensuring alignment with customer needs and business goals.
Product StrategiesProduct Road MappingAgile Project ManagementStakeholder ManagementNet Promoter ScoreProject Management+7

Customer success collective

Freelance Member

Sep 2023Present · 2 yrs 8 mos

  • The Customer Success Collective exists to create a space to help individuals and organizations drive company-wide alignment around customer success as the scalable, sustainable source of business growth.

Blackcopper

2 roles

Customer Success Lead / Product Support Liaison

Promoted

Mar 2022Nov 2023 · 1 yr 8 mos · Lagos State, Nigeria

  • Blackcopper is a fintech company providing digital financial services to individuals and businesses.
  • I led the customer success function and acted as a bridge between users and product teams, translating customer insights into product improvements and driving initiatives to enhance support efficiency and user experience.
Customer ExperienceCustomer EngagementProduct LaunchProduct ManagementTeam LeadershipProduct Lifecycle Management+6

Customer Experience Specialist

Sep 2020Feb 2022 · 1 yr 5 mos · Lagos State, Nigeria

  • I managed customer support operations, resolved user issues, and gathered feedback to identify trends and contribute to continuous product and service improvements.
PresentationsProduct StrategiesAnalyticsCustomer Experience

Migo

2 roles

Customer Support Trainer

Promoted

Oct 2019Jun 2020 · 8 mos

Customer ExperienceEmployee TrainingCustomer SatisfactionCustomer RetentionCustomer ResearchCustomer Satisfaction Research+1

Customer Service Agent

Feb 2019Oct 2019 · 8 mos

Customer ExperienceCustomer SatisfactionSalesCustomer Service

Fidelity bank plc

Customer Service Associate

Sep 2018Jan 2019 · 4 mos · Lagos State, Nigeria · On-site

Education

Rome Business School Nigeria

Master's degree — Project Management

Oct 2025Oct 2026

Treford

Product Management

Sep 2022Sep 2022

Abia State University

Bachelor of Arts (B.A.)

Nigerian Navy Secondary School

Senior Secondary Certification

Stackforce found 100+ more professionals with Product Strategies & Customer Onboarding

Explore similar profiles based on matching skills and experience