Vivien Ekwuluo — Product Manager
Hi, I’m Vivien (my friends call me Viva). I'm a product-minded, customer-obsessed professional passionate about building intelligent, user-first tools that solve real-life problems. With hands-on experience across customer experience, product strategy, and operations, I’ve helped fast-growing startups streamline processes, improve journeys, and transform feedback into product opportunities. My interest in AI is deeply rooted in solving everyday problems with smarter tools, whether through feedback automation, smarter onboarding flows, or embedded AI support. I'm actively exploring how AI and product thinking intersect by: - Designing prototypes like a virtual stylist chatbot and an AI-powered content summarizer - Using GPT tools, no-code platforms, and real user pain points to guide solutions - Documenting and testing ideas using Notion, Landbot, Figma, and Zapier I bring a blend of: - Operational precision + product experimentation - Customer insight + scalable tooling - Empathy + action 📌 I’m especially interested in roles or collaborations that sit at the intersection of Products, CX, and emerging technologies like AI. Let’s connect! I love smart ideas, scrappy MVPs, and teams that build with purpose.
Stackforce AI infers this person is a Product Manager specializing in customer experience and AI-driven solutions.
Location: Lagos, Lagos, Nigeria
Experience: 7 yrs 3 mos
Skills
- Product Strategies
- Customer Onboarding
- Product Management
- Customer Experience
Career Highlights
- Expert in product management and customer experience.
- Passionate about AI-driven user-centered tools.
- Proven track record in optimizing onboarding processes.
Work Experience
Hustlebean
Product Onboarding Manager (1 yr 6 mos)
Ehileha Product Services
Product Manager (2 yrs 4 mos)
Customer Success Collective
Freelance Member (2 yrs 8 mos)
Blackcopper
Customer Success Lead / Product Support Liaison (1 yr 8 mos)
Customer Experience Specialist (1 yr 5 mos)
Migo
Customer Support Trainer (8 mos)
Customer Service Agent (8 mos)
Fidelity Bank PLC
Customer Service Associate (4 mos)
Education
Master's degree at Rome Business School Nigeria
Product Management at Treford
Bachelor of Arts (B.A.) at Abia State University
Senior Secondary Certification at Nigerian Navy Secondary School