Vritika Naik

Product Manager

India4 yrs 7 mos experience

Highly StableAI Enabled

Key Highlights

Led AI-powered product initiatives at Microsoft.
Improved customer satisfaction through innovative onboarding strategies.
Drove inclusive product culture and team engagement.

Stackforce AI infers this person is a SaaS Product Manager with a strong focus on customer experience and AI-driven solutions.

Contact

vritikanaik5@gmail.com LinkedIn

Skills

Core Skills

Product ManagementProduct StrategyCustomer ExperienceArtificial Intelligence (ai)LeadershipBusiness Process AutomationData Analysis

Other Skills

Business RequirementsProduct Road MappingProgram ManagementGo-to-Market StrategyCustomer ResearchProduct Lifecycle ManagementSecurityCommunicationMarket ResearchMarket AnalysisCustomer RetentionStrategyTechnical Product ManagementBusiness MetricsMixpanel

About

I build products by starting with customers and finishing with outcome. My work sits at the intersection of product strategy, technical depth and customer experience, turning messy problems into scalable, data-informed solutions that teams can actually ship. I have worked across customer success, applied research, and technical domains, which gives me a holistic product lens: understanding user pain deeply, evaluating what’s technically feasible, and shaping solutions that scale. Whether collaborating with engineers on platform-level problems, working with data scientists on real-world applications, or aligning stakeholders around a shared roadmap, I focus on clarity, momentum, and impact. What drives me is the act of building, i.e., taking ambiguous problems, asking better questions, and creating products that genuinely improve how people work and live. I bring a customer-first mindset, strong product judgment, and an ability to connect strategy with execution, while fostering collaboration and ownership across teams. At my core, I am energized by environments where curiosity is valued, feedback loops are tight, and teams are trusted to do their best work. That's where I do my best product thinking and where I consistently help teams ship meaningful, durable solutions.

Experience

4 yrs 7 mos

Total Experience

4 yrs 7 mos

Average Tenure

4 yrs 7 mos

Current Experience

Microsoft

3 roles

Product Manager 2

Promoted

Jul 2024 – Present · 1 yr 10 mos

Strategy, Onboarding, Adoption, Self-Serve Experiences and GTM for Azure Files
Owned the self-service and onboarding strategy for Azure File Sync, identifying top friction drivers through support telemetry, customer journeys and usage data; led roadmap execution that reduced assisted support dependency by 33%, decreased user friction by 37%, and improved CSAT to 4.8+/5 within six months.
Led problem discovery, MVP definition and launch of an AI-powered customer insights agent that consolidated queries and feature requests across multiple channels, helping in effective roadmap prioritization and reducing response lag by 30%.
Launched Built-In Access Roles and Advisor recommendations for Azure Files, simplifying privacy and access management while improving feature discoverability and reducing onboarding friction.
Scaled content & communication strategy (50+ demos, guides, and tutorials), reaching over 1M users annually, driving 2x higher engagement and helping 20K+ monthly users to resolve issues independently.
Drove inclusive product culture by hosting workshops and a D&I newsletter, elevating the team’s inclusion score by 80%.
Awarded for conceiving and leading the global rollout of a gamified AI-learning and adoption program across 350+ employees. Integrated AI-900 certification, Microsoft Copilot training, and AI agent-building workshops based on skill-gap identification, which led to 51% increase in global AI skilling adoption and increased employee confidence in AI skills.

Product ManagementArtificial Intelligence (AI)Business RequirementsProduct StrategyProduct Road Mapping

Technical Support Engineer

Sep 2021 – Jun 2024 · 2 yrs 9 mos

Product Insights and Customer Experience for Azure VM, Azure Virtual Desktop, Azure Files
Served as the frontline bridge between enterprise customers and product teams, resolving 400+ high-priority cases for over 100 Fortune 500 clients, and translating recurring pain points into actionable product and reliability improvements.
Built automation tools to streamline case triage and diagnostics, cutting delays by 50% and accelerating time-to-resolution by 30%, directly improving SLA adherence and customer trust.
Streamlined cross-team collaboration for Azure Virtual Desktop by designing a structured training roadmap and managing a global enablement program, reducing team dependency by 60% and increasing resolution efficiency by over 30%.
Drove the global user research loop for Azure VM Supportability Copilot by analyzing support logs, telemetry and customer feedback, directly influencing product roadmap and boosting adoption through usability enhancements.
Acted as a Technical Advisor, coaching engineers on complex workloads which significantly reduced engineering escalations.
Honoured with 10+ awards including the Above and Beyond (sole individual recipient) for leadership in cross-team initiatives, customer obsession and impactful contributions to AI adoption and team culture.

Product ManagementProduct StrategyCustomer ExperienceProgram ManagementBusiness Process Automation

Customer Experience and Success Intern

Apr 2021 – Jul 2021 · 3 mos · Hyderabad, Telangana, India

Acted as a bridge between customers and technical teams by diagnosing issues, clarifying requirements, and communicating solutions across Azure and Windows platforms.
Contributed to hackathons and internal challenges, collaborating cross-functionally to design and present customer-focused solutions.
Developed a holistic understanding of Microsoft products through end-to-end onboarding, technical training, and real customer interactions.

Therapeutic paws

Content Writer Intern

Jan 2021 – Feb 2021 · 1 mo

Conducted in-depth secondary research on animal-assisted therapy and psychology, synthesizing academic and clinical sources into structured insights.
Translated complex research into user-friendly content for a non-technical audience, improving accessibility and comprehension.

Khoon

Research and Strategy Intern

Sep 2020 – Oct 2020 · 1 mo · Remote

Designed and conducted surveys to understand public awareness and perceptions of the NGO.
Conducted primary research through user outreach and interviews, synthesizing insights into actionable themes
Translated research findings into social media blog ideas and content strategy to improve engagement

Csir - national institute of oceanography

Research And Development (R&D) Intern

Aug 2020 – Oct 2020 · 2 mos · Goa, India

Collaborated with a data scientist to research marine technology applications, focusing on image processing approaches for marine debris detection.
Presented findings and co-authored a research paper, translating technical insights into clear narratives for academic and technical audiences.

Tuskmelon

Product Marketing and Content Strategist

Jun 2020 – Aug 2020 · 2 mos · Remote

Analyzed performance data to iterate on content and influencer strategies across multiple brands
Led end-to-end execution of influencer campaigns, from strategy through performance review
Supported website design and information architecture decisions to improve clarity and conversion

Camp k12

Technical Instructor

Apr 2020 – Aug 2020 · 4 mos · Remote

Worked directly with end users to understand learning barriers and engagement drivers
Provided structured feedback to the product and curriculum teams to improve content effectiveness
Supported experimentation with lesson formats to improve engagement and comprehension