Jan 2023 – Apr 2023 · 3 mos

• Course Careers is an intensive online course in technology business development. The curriculum involved studying the following concepts and skills:
• Learned B2B selling
• Knowledge of the Sales Cycle and how to use Sales Cadences.
• In-Depth understanding of Customer profiles, buyer persona, and their uses when prospecting
• Training in the use of Customer Relationship Management (CRM) tools such as Salesforce and HubSpot
• Training in the use of customer engagement tools such as Salesloft, and Sales Data (LinkedIn Navigator, Zoominfo).
• Execution of successful Outreach and Discovery
• Implemented cold call strategies using the SPIN and BANT techniques to uncover and qualify prospective customers' needs.

Jan 2016 – Jan 2022 · 6 yrs

• Leveraged presentation and leadership skills to train teams of up to 25 markers remotely and in person.
• Managed, monitored, and supported teams of up to 13 teacher markers while they completed quality assurance scripts throughout the marking period.
• Developed staff through regular one-to-ones resulting in 100% of team targets met.
• Provided comprehensive guidance, information, and resolution to inquiries and requests from internal customers leading to a customer satisfaction rate of 97%
• Performed marking quality assurance activities resulting in an increase in quality of 20%.
• Used attention to detail to ensure accurate, consistent application of the mark scheme and agreed-upon standards.
• Leveraged strategic communication skills to escalate issues to the assistant marking program leader when necessary
• Worked as a team player in conjunction with the Marking Team
• Used critical thinking skills to assist in the performance management activity of markers against key performance measures.
• Undertook all of the regular duties of a senior marker.

Jan 2011 – Present · 15 yrs 4 mos

• EFrench Tuition Online helps students get top grades in French through our various courses & programs while enjoying the language in the process. I am very grateful to make a massive impact in the lives of thousands, empowering them with skills and values that enable them to develop into a better version of themselves.
• Coach 95% of students to get a grade A* [or grade 9 for UK which is the top grade] in their French exams.
• Nurture relationships and develop customers' trust resulting in a decrease in churn and an increase of 25% in customers satisfaction
• Increase by 20% customer base by developing a system of referrals and using testimonials from happy customers
• Up-selling and cross-selling products resulting in an increase of 50% in customers' lifetime value (LTV)
• Engage with potential customers on social media platforms resulting in an increase in brand awareness by 20%
• Develop partnerships with stakeholders in the industry to provide more value to customers such as the ability to get UK recognised qualifications in French.
• Use inbound and outbound calls to communicate with leads
• Market products on various platforms including social media platforms and website
• Perform sales through emails and phone calls
• Nurture leads & develop mutually beneficial relationships with prospects until they are ready to become buying customers
• Use lead generation strategies such as content marketing, outbound marketing, referrals, and partnerships to generate familiarity and interest in our products.
• Develop various strategies resulting in an increase of 10% in Monthly Recurring Revenue (MRR).