Jul 2024 – Present · 1 yr 11 mos

• Leading the India Amazon Fashion tech team for size and fit initiatives and returns reduction program, delivering similar and complementary recommendations for fashion & beauty business, and increasing discoverability and trust for the Everyday Fine Jewelry products on Amazon.in.

Jul 2022 – Jun 2025 · 2 yrs 11 mos

• Led Customer Experience for Amazon food tech as subject matter expert.
• Improved payment success ratio for Amazon food by enabling automatic suppression of poor performing payments methods, enabling retry payments, root-causing & fixing customer frustrations.
• Designed and delivered independently merging of two ordering pages (cart and checkout) reducing customer ordering journey friction, making it seamless and reducing customer dropoffs.

Jan 2020 – Jun 2022 · 2 yrs 5 mos

• Collaborated on stages of systems development lifecycle from requirement gathering to production releases for multiple product features like latency reduction, dish search, scheduled delivery, UX improvements(making food app-in-app experience) and bug fixes etc.
• Single-handily led OS migration from legacy to AL2_x86 version for 360+ EC2 machines and 70+ services for Amazon food.
• Significantly contributed to manage operational excellence load with oncall support and acted as tech POC to lead multiple engineers team for delivering critical features for high velocity sale events. Have also mentored multiple individuals and helped in ramp-up for new joinees.