Yashasvi Singh

Operations Associate

Bhopal, Madhya Pradesh, India3 yrs 2 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in Genesys Cloud and Contact Center operations.
Proven track record in minimizing downtime and enhancing efficiency.
Strong foundation in technical troubleshooting and customer-centric solutions.

Stackforce AI infers this person is a SaaS specialist with a focus on customer engagement and technical solutions.

Contact

Skills

Core Skills

Genesys CloudCustomer Engagement

Other Skills

ACDAmazon Web Services (AWS)Analytical SkillsApplication Programming Interfaces (API)Business OperationsC++Call RoutingCampaignsCascading Style Sheets (CSS)Change RequestsChatbot DevelopmentCommunicationComputer ScienceContact Center ManagementContact Center Technology

About

Genesys Cloud , Contact Center Operations

Experience

3 yrs 2 mos

Total Experience

1 yr 7 mos

Average Tenure

2 yrs 9 mos

Current Experience

Orange business

2 roles

Genesys Contact Centre Specialist

Promoted

May 2025 – Present · 1 yr 1 mo · Gurugram, Haryana, India · Hybrid

Graduate Engineering Trainee

Sep 2023 – May 2025 · 1 yr 8 mos · Gurugram, Haryana, India · Hybrid

Driven by a passion for excellence in Genesys Contact Center operations, I leveraged my expertise at
Orange Business to enhance communication solutions for over 50 global enterprises. With a strong
foundation in Genesys Cloud Platform and a knack for technical troubleshooting, my focus on innovative
customer-centric solutions and collaborative team leadership significantly minimized downtime and
improved operational efficiency.

Genesys CloudTechnical TroubleshootingCustomer-Centric SolutionsTeam LeadershipCustomer Engagement