Yokesh Prabu Singaravelu — Customer Success Manager

As a Customer Success Associate at Freshworks, I manage accounts and handle escalations from the clients, ensuring their satisfaction and retention. I leverage my skills in churn management, client onboarding, and data-driven strategies to deliver value and growth to the customers and the company. Before joining Freshworks, I worked as a Senior Product Specialist at BYJU'S for two and half years, where I gained extensive experience in product specialization, improvisation, lifecycle management, and user experience improvement. I received four consecutive accolades and achieved a 95% stellar performance of client satisfaction of the product, using SQL, Excel, Tableau, JIRA, Agile, Scrum, and Lean Six Sigma techniques and methodologies. I also contributed to the post-sales revenue increase by 20%. I hold a Bachelor of Engineering degree in Electrical and Electronics Engineering from Sona College of Technology, where I developed my analytical, problem-solving, and technical skills. I am passionate about learning new things and upgrading my career rapidly. I am always open to new opportunities and challenges in the customer success domain.

Stackforce AI infers this person is a Customer Success Specialist with a strong background in SaaS and client retention strategies.

Location: Salem, Tamil Nadu, India

Experience: 6 yrs