Yugant T.

Sales Executive

Pune, Maharashtra, India4 yrs 7 mos experience

Most Likely To Switch

Key Highlights

5+ years in customer-facing roles
Expertise in SaaS and customer engagement
Strong relationship-building skills

Stackforce AI infers this person is a SaaS sales and customer engagement specialist.

Contact

Skills

Core Skills

SalesLead GenerationCustomer SupportCrm ManagementData Research

Other Skills

Cold CallingSales ProspectingBusiness-to-Business (B2B)Direct SalesPresalesInside SalesNegotiationSupport ManagementCustomer Relationship Management (CRM)Online SupportTechnical SupportStatistical ResearchReporting & AnalysisSWOT analysisCustomer Service

About

Strong businesses are built on strong conversations. At Chat360, I partner with SaaS companies to use AI-powered WhatsApp, voice, and digital channels to create seamless buying experiences and long-term customer relationships. What keeps me energized? Talking to people, understanding their challenges, and building relationships that go beyond the “sales call.” I’ve spent 5+ years in customer-facing roles across CX, sales, and data analysis, giving me a blend of skills that balance empathy with execution. From resolving customer escalations to guiding teams with automation solutions, I’ve learned that sales isn’t just about closing, it’s about connecting, understanding, and delivering value that lasts. Always excited to meet professionals in SaaS, sales, CX, and automation

Experience

4 yrs 7 mos

Total Experience

11 mos

Average Tenure

1 yr 1 mo

Current Experience

Chat360

2 roles

Account Executive

Nov 2025 – Present · 7 mos · Pune District · On-site

Sales Development Representative

May 2025 – Present · 1 yr 1 mo · Pune District · On-site

Reach out to potential clients through cold calls, emails, and LinkedIn messages to introduce Chat360’s solutions
Speak with decision-makers to understand their business needs, goals, and customer experience challenges
Do product demos and in-person client meetings to explain how Chat360 can help their business
Help close deals by supporting pricing discussions, proposals, and final conversations
Support other team members and Account Executives by assisting on their client accounts and ongoing deals
Handle AE-type responsibilities, including client discussions, follow-ups, and solution explanations
Create commercial proposals, presentations, and solution decks based on client requirements
Work with internal teams to convert client needs into BRDs and SOWs so everyone is aligned
Understand customer pain points and match the right Chat360 solutions to solve them
Manage follow-ups, keep leads warm, and maintain CRM updates throughout the sales process

Cold CallingSales ProspectingSalesBusiness-to-Business (B2B)Direct SalesLead Generation+2

Concentrix

Senior Customer Service Representative

Oct 2024 – Feb 2025 · 4 mos · Pune · On-site

Built and maintained strong customer relationships by addressing inquiries promptly and providing personalized support, resulting in improved customer satisfaction and retention.
Guided and supported junior agents by resolving their queries and sharing best practices, contributing to team efficiency and skill development.
Converted customer inquiries into sales opportunities by identifying needs, presenting solutions, and achieving revenue growth targets.
Managed and updated customer records accurately, leveraging CRM tools such as Microsoft 365 and Amdocs to maintain data integrity and support business insights.

Customer SupportNegotiationSupport ManagementCustomer Relationship Management (CRM)Online SupportCRM Management