Zaina Antar, CCSM

Customer Success Manager

Riyadh, Saudi Arabia6 yrs 6 mos experience
Highly Stable

Key Highlights

  • Proven track record in driving customer retention.
  • Strong background in account management for enterprise clients.
  • Certified Customer Success Manager with extensive experience.
Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and enterprise client management.

Contact

Skills

Core Skills

Customer SuccessAccount Management

Other Skills

Business AdministrationBusiness ReviewsClient retention & GrowthCommunicationCreativity SkillsCustomer Health MonitoringCustomer ServiceEnterprise ClientsFast learnerLeadershipMicrosoft OfficeMultitaskingOnboarding & AdoptionProblem SolvingRenewals

About

As a Senior Customer Success Manager, I focus on renewals, subscriptions, and business reviews. My role emphasizes fostering long-term client relationships, ensuring customer satisfaction, and driving retention strategies that align with organizational goals. I hold a Bachelor’s degree in Business Administration and Management from Middle East University (MEU), complemented by the Certified Customer Success Manager (CCSM) 5 levels certification. This combination reflects both a strong academic foundation and a commitment to professional development, enabling me to deliver value-driven solutions and impactful customer outcomes.

Experience

6 yrs 6 mos
Total Experience
2 yrs 6 mos
Average Tenure
1 yr 5 mos
Current Experience

Jisr | جسر

Sr. Customer Success Manager

Jan 2025Present · 1 yr 5 mos · Riyadh, Saudi Arabia · On-site

Client retention & GrowthCustomer Health MonitoringAccount ManagementEnterprise ClientsOnboarding & AdoptionRenewals+4

Menaitech

2 roles

Senior Customer Success Advocate

Promoted

Jan 2024Dec 2024 · 11 mos · Amman, Jordan

Customer Success Advocate

Sep 2020Dec 2023 · 3 yrs 3 mos · Amman, Jordan

Gold s gym

Membership Consultant

Nov 2018Oct 2019 · 11 mos

Education

Middle East University - MEU

Bachelor's degree

Jan 2015Jan 2020

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