Meenakshi Dawar — Founder

Currently leading Gracias Living as a CEO- Elder Care, a project very close to my heart and passion, that provides compassionate and personalised care for the elderly. With over 2 decades of experience in various sectors, I have developed a deep understanding of customer needs, expectations, and satisfaction across different touchpoints and channels. Before launching Gracias Living, I was part of the founding team and Head of Customer Experience and P&L at Spinny, one of India's leading online platforms for buying and selling used cars. There, I drove customer-centricity within the organisation and balanced customer needs with business goals, resulting in increased retention, loyalty, and profitability. I also handled multiple departments and responsibilities, including buying and selling, operations, and working capital management. Before Spinny, I also worked with Corporate giants Airtel and HCL. My mission at Gracias is to create a nurturing environment where seniors can thrive and live life to the fullest. I am passionate about making a difference in the lives of seniors and empowering them to age with dignity and grace. I believe that Gracias Living is more than just a care facility; it's a community where seniors can find comfort, companionship, love, and quality care. A place where compassion meets excellence. A journey of care, connection, belongingness, and meaningful living for seniors- Gracias Living!

Stackforce AI infers this person is a Healthcare and Automotive industry leader with a strong focus on customer experience and operational excellence.

Location: Gurgaon, Haryana, India

Experience: 21 yrs

Skills

Organizational Leadership
Customer Experience Transformation
Customer Experience
P&l Management
Sales
Operations Management

Career Highlights

Over 20 years of diverse industry experience
Founder and CEO of a senior care facility
Expert in customer experience and retention strategies

Work Experience

Gracias Living

Founder & CEO Gracias Living (2 yrs 1 mo)

Spinny

Founding Team| Head of Customer Experience (3 yrs 7 mos)

Founding Team| Head of P&L (5 yrs 1 mo)

Bharti Airtel limitied Gurgaon

Sales-North India (4 mos)

HCL Infosystems Ltd.

National Operations Manager-Organised Trade Nokia (4 mos)

Head CDC Business(own centre) And Institutional Alliances-North (1 yr 8 mos)

Brilliant Tutorials Pvt Ltd.

Sr Manager- Regional Sales (7 yrs 10 mos)

Education

Master of Business Administration - MBA at Monad University

Graduation at Kamla Nehru Mahavidyalaya

at APS School

Meenakshi Dawar

Founder

Gurgaon, Haryana, India21 yrs experience

Highly Stable

Key Highlights

Over 20 years of diverse industry experience
Founder and CEO of a senior care facility
Expert in customer experience and retention strategies

Stackforce AI infers this person is a Healthcare and Automotive industry leader with a strong focus on customer experience and operational excellence.

Contact

Skills

Core Skills

Organizational LeadershipCustomer Experience TransformationCustomer ExperienceP&l ManagementSalesOperations Management

Other Skills

Account ManagementBusiness DevelopmentBusiness StrategyCoachingCross-functional Team LeadershipCurriculum DesignCustomer Relationship ManagementCustomer RetentionE-LearningEducational LeadershipEducational TechnologyEntrepreneurshipInstructional DesignLeadershipManagement

About

Experience

Gracias living

Founder & CEO Gracias Living

Feb 2024 – Present · 2 yrs 1 mo · Gurugram, Haryana, India · On-site

At Gracias Living-Senior and Assisted Living, we're dedicated to providing compassionate care and support for seniors who deserve nothing but the best. Our mission is simple yet profound: to create a nurturing environment where elderly individuals can thrive and live life to the fullest.
Our team is passionate about making a difference in the lives of seniors. From personalized care plans to engaging activities and a warm, welcoming atmosphere, we want to provide the support and assistance that our residents need to thrive.
A place where compassion meets excellence. A journey of care, connection, and meaningful living for seniors- Gracias Living!

Organizational LeadershipCustomer Experience TransformationTeam ManagementBusiness DevelopmentEntrepreneurship

Spinny

2 roles

Founding Team| Head of Customer Experience

Jul 2020 – Feb 2024 · 3 yrs 7 mos

As a Head of Customer Experience and L&D at Spinny, I am excited to be contributing to building one of India's leading brands. Spinny aspires to be present in more than 50 million Indian homes, enabling families to make the most critical decisions of their lives.
Driving Customer Centricity within the organisation. Designing, improving, and delivering customer experiences across all customer touchpoints, including sales, supply, customer service, social media, technical support, contact centres, face-to-face, and so on.
Balancing Customer needs with Business goals: To ensure the Customer experience is positive and consistent, while also considering the needs and goals of the business.

Customer RetentionCross-functional Team LeadershipCustomer ExperienceP&L Management

Founding Team| Head of P&L

May 2015 – Jun 2020 · 5 yrs 1 mo

With Spinny since day zero and wore multiple hats as and when needed. The first hire Niraj and I did was for the operations team. From a workforce of 30-35 team members, shifted the business model from Marketplace to park and sell and finally, we pivoted to a full-stack retail model. I was responsible for driving profit margins which included handling both buying and selling operations and was also responsible for stakeholder management like trading partners, and working capital management.

P&L ManagementStakeholder ManagementOperations Management

Bharti airtel limitied gurgaon

Sales-North India

Jan 2015 – May 2015 · 4 mos · Gurgaon, India

I was part of the NxtraData team and was responsible for Sales of Datacenter and Cloud Computing Business in the North India region.
Got appreciated and rewarded for picking up the first big corporate order within 20 days of joining.

SalesCustomer Relationship Management