Yash Shukla

Business Development Executive

India3 yrs 7 mos experience

Key Highlights

Achieved 95% customer satisfaction rate.
Sold over 100 travel packages in 11 months.
Trained and onboarded 15+ new team members.

Stackforce AI infers this person is a Sales and Customer Relationship Management professional in the Travel and Hospitality industry.

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Skills

Core Skills

Sales ManagementTeam LeadershipCustomer Relationship ManagementBusiness DevelopmentClient Relations

Other Skills

Best ExecutionCRM Data ManagementCRM IntegrationClarityClient ManagementClient Relationship ManagementCommunicationCompetitive PricingConvincing PeopleCustomer Relationship Management toolsData AnalysisEasily AdaptableEmployee TrainingInterpersonal SkillsLead Qualification

About

As a Team Lead at Karvaan Travels, I am responsible for generating leads, closing deals, and managing customer relationships for domestic travel packages. I have successfully sold over 100 packages in the past 11 months, achieving a 95% customer satisfaction rate and a 30% repeat booking rate. Post Graduate: MBA in Tourism and Hospitality Management at Chandigarh University, where I am learning the latest trends, best practices, and innovations in the tourism industry. I have completed multiple projects and assignments on topics such as destination marketing, sustainable tourism, and customer loyalty. My goal is to leverage my education and experience to contribute to the growth and success of WanderOn and the tourism sector.

Experience

30 sundays

Senior Travel Consultant

Oct 2025 – Present · 5 mos · Gurugram, Haryana, India · On-site

Karvaan experiences

Team Lead

Mar 2024 – Aug 2025 · 1 yr 5 mos · New Delhi, Delhi, India · On-site

Led a high-performing sales and operations team of up to 6 members for over 1.5 years, driving
accountability, productivity, and collaboration across-functional workflows.
Implemented and managed CRM system (LeadSquared) across the team, streamlining lead tracking,
reporting, and pipeline visibility to enhance operational efficiency.
Maintained and analysed team performance data to identify trends, improve KPIs, and drive strategic
decision-making aligned with organisational goals.
Utilised modern sales enablement tools like Reply.io, Outreach, and ZoomInfo to optimise outreach
processes, increase conversion rates, and ensure consistent lead engagement.
Developed data-driven sales strategies using strong analytical skills, resulting in measurable
improvements in campaign performance, lead nurturing, and team productivity.

Salesforce.com ImplementationCustomer Relationship Management toolsSales OperationsTeam LeadershipData AnalysisSales Strategy Development+1

Wanderon

Executive Domestic Sales

Jun 2023 – Mar 2024 · 9 mos · Gurugram, Haryana, India · On-site

Consistently recognised as a top performer in monthly and quarterly sales interventions, exceeding
individual targets and contributing to team-wide success.
Managed end-to-end inbound and outbound planning processes, ensuring a seamless client
experience and high customer retention through Salesforce and LeadSquared CRM tracking.
Trained and onboarded 15+ new team members, standardising knowledge on sales processes, CRM
usage, and compliance with internal operational protocols.
Achieved 10–15% surplus revenue over assigned targets every month, leveraging CRM tools to optimise lead conversion, follow-ups, and opportunity management.

SalesforceLeadSquared CRMSales TrainingClient ManagementRevenue OptimizationSales Management+1

Thrillophilia.com

Business Development Executive

Jun 2022 – Jun 2023 · 1 yr · Jaipur, Rajasthan, India · On-site

Provided timely and professional responses to global client inquiries, ensuring high satisfaction levels, and maintaining strong client relationships across diverse time zones.
Handled high-value VIP clients, delivering personalised service and tailored solutions to meet premium needs and expectations, and drive long-term loyalty.
Played a key role in maintaining CRM data hygiene and reporting, enabling accurate forecasting,
actionable insights, and strategic decision-making across the sales team.

CRM Data ManagementClient Relationship ManagementSales SupportBusiness DevelopmentClient Relations

Zenith leisure holidays ltd

Intern

Jul 2021 – Dec 2021 · 5 mos · Chandigarh, India · Remote

Client support & coordination.
Cold Calling for alignment of the corporate meetings.
Itinerary designing & collaborating with the operations team for a smooth transition.