Aug 2018 – Jun 2020 · 1 yr 10 mos · Mumbai, Maharashtra, India

• In this role, I spearheaded the digital transformation initiative within the distribution function, driving the transition towards paperless and presence-less operations. We introduced innovative and user-friendly technologies, enhancing the user interface and experience for seamless adoption by the distribution team. Additionally, I championed the Agile approach, adhering to Scrum practices to maximize efficiency in response to evolving business needs. We formulated a strategic roadmap, aligning digital initiatives with business objectives to deliver tangible business value.
• Key achievement include:
• Launched social media and digital marketing tool for distributors, earning Digital Excellence – Individual CEO Awards 2019, Singapore for Aditya Birla Sun Life Insurance.
• Achieved ROI of 30M in revenue generation with 90% stemming from digital onboarding of customers.
• Managed capital expenditure budget exceeding 150M, ensuring optimal allocation of resources and maximizing ROI.
• Deployed AI/ML-based CRM systems for sales force, enhancing customer engagement and driving sales effectiveness.

Jul 2017 – Jul 2018 · 1 yr · Mumbai, Maharashtra, India

• I orchestrated programme and calendar management for the CDO's office, ensuring coordination of key schedules and events. I spearheaded project management efforts for the ABC brand within ABSLI Distribution, overseeing all aspects from conception to implementation. Additionally, I led the relationship activation project for HDFC Bank, fostering collaborations and achieving milestones.
• Key achievement include:
• Devised five-year distribution strategy blueprint, creating long-term plans to optimize market penetration and growth.
• Developed standard operating procedures for distribution management, streamlining processes and operational efficiency.
• Conducted business reviews, analyzing performance metrics, and providing actionable insights to senior leadership.

Aug 2016 – Jun 2017 · 10 mos · Mumbai, Maharashtra, India

• I developed innovative business strategies, catalyzing growth and market expansion in the agency channel, business development, and alternate channels. I also led planning and budgeting processes, integrating financial resources to optimize profitability.
• Key achievement include:
• Engineered performance management system (PMS), elevating productivity across distribution channels.

May 2015 – Jul 2016 · 1 yr 2 mos

• In this role, I implemented Lean Six Sigma methodologies, catalyzing process improvement initiatives and enhancing operational efficiency. I analyzed data using analytics and Minitab tools, identifying areas for process optimization and performance enhancement.
• Key achievement include:
• Earned Project of the Year – Customers Choice Award, for exemplary leadership in reducing ADM/FLS Attrition from 76% to 45% through Lean Six Sigma Black Belt Project at Max Life Insurance, Gurgaon.
• Mentored six Green Belt Projects and one Black Belt Project in April 2016, driving excellence in process improvement.
• Received Best Black Belt Project of Year Award in People Category in May 2016, contributing to organizational advancement.

Jun 2011 – Apr 2015 · 3 yrs 10 mos

• I conducted training needs analysis to identify skill gaps and develop targeted programs, aligning these initiatives with our organizational objectives. I implemented e-learning, intranet sites, EDM, and mobile learning platforms, facilitating flexible learning experiences for our team members.
• Key achievement include:
• Activated 45% of Axis Bank employees, earning Activization Expert Award for outstanding performance in Q1, 2011.
• Enabled proficiency by 26% of MNYL employees to Hi-Fliers, securing Proficiency Enabler Award for exceptional performance.

Jul 2007 – May 2011 · 3 yrs 10 mos

• I orchestrated life insurance product training sessions, equipping our sales teams with in-depth knowledge of insurance products to augment sales effectiveness. I also coordinated IRDAI IC33 agent certification programs, ensuring that our agents meet all regulatory requisites.
• Key achievement include:
• Secured Best Trainer of the Year award from DST National, for contributions to training and development initiative.
• Achieved Business Enabler Award in Q1 2010 for fostering YBL and Barclays Relationship by achieving 65% of G3.

May 2006 – Jun 2007 · 1 yr 1 mo · Erode, Tamil Nadu, India

Jan 2005 – Apr 2006 · 1 yr 3 mos · Salem, Tamil Nadu, India