Apr 2024 – Present · 2 yrs · San Francisco Bay Area · On-site

• Today at NVIDIA, I lead Product Engineering for enterprise AI and employee experience platforms—modernizing the stack while enabling agentic, AI-native work. My teams have launched company-wide platforms including Atlassian Cloud, Glean, Gemini, MS CoPilot and Slack AI to 45,000+ employees, migrated core services like Artifactory, and File Transfer Infra to AWS, built a multi-CDN environment for NVIDIA's digital traffic, and built an enterprise content platform that unlocks data for AI and automation use cases, through APIs and MCPs.
• My mission is to architect the "Operating System" of NVIDIA’s workforce—modernizing our legacy stack into a cohesive, AI-native ecosystem that supports global workforce.
• I oversee an organization of 80+ engineers, architects, and SREs, PMs and PgMs managing a $100M+ software and cloud budget. By sitting at the intersection of product vision and engineering execution, I ensure that our internal platforms don’t just "work"—they serve as a competitive advantage that accelerates time-to-market.
• Key Initiatives & Strategic Impact
• AI-Native Transformation: Championing the shift toward agentic work by launching company-wide AI platforms (Slack AI, Perplexity, OpenAI, Gemini and MS Copilot) and building an enterprise content platform that safely unlocks proprietary data for agentic automation.
• Large-Scale Platform Modernization: Led zero-P0 incident migration to Confluence Cloud and the transition of core services like Artifactory to AWS. Developed a multi-CDN environment to optimize NVIDIA’s global digital traffic.
• Ecosystem Connectivity: Developing roadmaps for deep integration across the SaaS stack (Atlassian, Slack, MS Teams, Google Workspace) to maximize ROI and digital connectivity.
• Operational Excellence - Portfolio optimization, app rationalization, and standardization, integration governance, SSO/central admin, telemetry-driven controls, and executive visibility into SaaS spend and risk.

Oct 2018 – Apr 2024 · 5 yrs 6 mos

• As Head of Enterprise Products for CRM and CMS at Google, I led end‑to‑end strategy and execution for large‑scale, user‑centric platforms serving over one million global users. I owned build‑versus‑buy decisions for cloud‑native applications, ensuring all software investments aligned with Alphabet’s strategic goals and long‑term business impact.
• Partnering with HR, Finance, Sales, and Legal, I drove enterprise transformation through data‑driven insights and cross‑functional product leadership. As part of the CIO  Enterprise  Governance  Council, I championed scalable, customer‑focused technology that modernized Google’s enterprise architecture from vision through delivery.
• Key impact:
• Product strategy: Defined unified CRM/CMS roadmaps, integrating diverse systems across the Alphabet ecosystem.
• AI & automation: Introduced conversational AI and ML solutions enabling next‑best actions and accelerating cloud contact‑center (CCaaS) adoption.
• Vendor leadership: Managed strategic partnerships with Salesforce and Contentstack, optimizing product capability, scalability, and cost.
• Business cases: Delivered PRDs and executive proposals securing sponsorship for high‑visibility enterprise software initiatives.
• I combined technical depth, analytical rigor, and collaborative influence to deliver secure, scalable enterprise platforms—balancing innovation, operational excellence, and business value across a fast‑moving global organization.

Apr 2017 – Sep 2018 · 1 yr 5 mos

• As Product and Engineering Lead for Google Cloud Support, I defined the vision and execution strategy transforming customer support for Google Cloud Platform (1M+ accounts), Google Workspace (2B+ users), and Google Maps. I drove innovation at scale through AI, automation, and platform engineering to elevate user experience and operational efficiency worldwide.
• Key Impact:
• Omnichannel Support: Launched Chat as a global, AI‑enhanced support channel—building the business case, securing executive sponsorship, and implementing advanced case routing, scheduling, and chatbots that improved NPS and customer responsiveness.
• CRM Transformation: Directed a multi‑million‑dollar CRM modernization and cloud migration connecting 80+ teams, increasing scalability, reliability, and compliance while improving operational alignment.
• AI & Automation Integration: Introduced intelligent automation frameworks and process optimization, significantly improving resolution time and support throughput across cloud products.
• Known for product vision and cross‑functional influence, I deliver customer‑centric, scalable solutions that combine innovation, data, and engineering discipline to drive measurable business impact in complex, high‑growth environments.

Apr 2015 – Apr 2017 · 2 yrs

• As Product Support Manager for Google Consumer Payments, I led global initiatives to streamline operations, optimize cost efficiency, and elevate customer experience across high‑impact, high‑scale payment products.
• Key Impact:
• Operational efficiency: Drove a 9% year‑over‑year cost‑per‑case reduction by piloting and scaling AI‑powered Natural‑Language IVR systems that improved case routing and first‑contact resolution.
• Global launches: Managed end‑to‑end support for Android Pay across 100M‑user markets (UK, Singapore, Hong Kong, Australia, New Zealand, Japan), tailoring service for regional, language, and regulatory needs.
• Customer experience: Led CX initiatives achieving an 8‑point CSAT lift through advanced support tooling, omnichannel strategy, and AI‑driven chat interfaces—serving a total footprint exceeding 5 billion users.
• Through data‑driven decision‑making, technical depth, and cross‑functional collaboration, I delivered scalable, high‑ROI support systems that balanced user satisfaction, business value, and operational excellence.

May 2012 – Apr 2015 · 2 yrs 11 mos · San Francisco Bay Area · On-site

• As Product Leader at Salesforce, I owned end‑to‑end strategy and execution for a multi‑million‑dollar CPQ (Configure, Price, Quote) transformation, driving post‑merger integration, portfolio expansion, and innovation across Salesforce’s quote‑to‑cash ecosystem.
• Key Impact:
• Strategic vision: Defined and delivered the CPQ roadmap unifying six acquired companies, enabling support for 15+ future M&A integrations and achieving a 2× increase in sales velocity through workflow automation and improved UX.
• Post‑merger alignment: Built scalable frameworks uniting CRM, sales ops, and revenue systems—removing bottlenecks and accelerating co‑selling and revenue recognition.
• Agile leadership: Led an 18‑person team through full product lifecycle delivery across quoting, pricing, and contract management.
• Stakeholder collaboration: Partnered with Sales, Rev Ops, Legal, Finance, and Marketing to align product strategy with enterprise goals.
• By combining strategic foresight, technical depth, and cross‑functional influence, I delivered enterprise‑grade CPQ solutions that enhanced efficiency, scalability, and M&A readiness across Salesforce.

Aug 2010 – May 2012 · 1 yr 9 mos · San Francisco Bay Area · On-site

• Led impactful CRM solutions for clients in the Technology, Media, and Telecommunication sectors:
• VMware, Transformations Lead - Crafted a visionary three-year roadmap, with opportunities for immediate success and positioning VMware to endure sustainable growth for the company from $5B in 2012 to $13B in 10 years. Identified critical pain points and transformational opportunities within sales automation and order management applications. Informed technology and processes roadmaps for the client's substantial software renewal business.
• State Department of Public Health, Technical Program Manager - Demonstrated adept technical execution prowess in meticulously steering a data conversion initiative for a bespoke Bio-specimen Banking system. Consolidated over 20 million bio-specimen records from three diverse legacy systems into a singular, optimized database. Led a skilled team of developers and testers, ensuring precision and excellence in product execution.
• Polycom - Engagement Manager - Directed iterative feature development closely with engineering teams, merging product expertise and technical finesse for a seamless solution to transform's Polycom's CRM landscape, specifically targeted to bring onboard their expansive Partner Ecosystem.

Aug 2006 – Aug 2010 · 4 yrs · New York, San Francisco

• Dedicated to analyzing business system requirements and providing product expertise, I contributed to significant order management and CRM implementations:
• Guthy-Renker International - CRM Specialist for global deployment of a Lead-to-Cash solution for 50+ million customers. Orchestrated Joint Application Development (JAD) sessions, offering invaluable insights during offshore application development and testing.
• Comcast Corp, PA, Product Expert - Order Management Systems. Led expansive Enterprise Systems Re-Engineering initiative across CRM and Order Management.

May 2006 – Aug 2006 · 3 mos

• Systems integration engineer in the Enterprise and Mobility Solutions Group. Supported the pre-sales and business development processes by translating customer needs into engineering requirements.