Apr 2024 – Present · 1 yr 11 mos

• Responsibilities:
• Lead a global organization of 200+ experts across UX, research, accessibility, user assistance, product quality, and release management—delivering seamless and inclusive experiences across SAP’s $1B+ Customer Experience portfolio.
• Drive SAP’s experience-led product strategy, aligning design, quality, and delivery with evolving customer needs and market expectations.
• Embed accessibility and inclusive design principles into the product lifecycle, ensuring enterprise-grade usability and compliance.
• Notable Achievements:
• Unified a diverse, cross-functional org under a shared design and quality vision—resulting in improved user experience, customer satisfaction, and release efficiency.
• Strengthened release management and QA governance, contributing to measurable quality improvements across the product suite.
• Elevated executive visibility of experience metrics and design strategy as a business differentiator.

May 2023 – Apr 2024 · 11 mos

• Key Responsibilities:
• Led business operations across SAP’s Customer Experience unit, ensuring strategic alignment, performance tracking, and operational excellence across global functions.
• Acted as a key advisor to the President of SAP CX, translating long-term vision into measurable outcomes across product, engineering, go-to-market, and customer success.
• Drove cross-functional collaboration and executive decision-making by orchestrating strategic planning, budgeting, and business reviews.
• Partnered with senior leaders across Product, Engineering, HR, and Finance to scale operations supporting 3000+ global employees.
• Represented the COO function in executive leadership forums and governance structures.
• Key Achievements:
• Spearheaded the transformation of SAP CX’s operating model, streamlining processes and driving significant increases in efficiency and strategic alignment.
• Managed a global transformation program, resulting in increased agility, reduced time to market, and improved cross-org collaboration.
• Led business performance reviews and KPI frameworks that enabled data-driven decision-making at the C-level.
• Played a central role in M&A integration and leadership transitions during a period of organizational change.

Jan 2021 – May 2023 · 2 yrs 4 mos

• Responsibilities:
• Advised and supported SAP’s CFO in global strategic initiatives and internal/external communications.
• Served as a key liaison for executive stakeholder management and planning.
• Achievements:
• Represented the CFO at flagship global events, including WEF Davos and the NYSE Opening Bell ceremony.
• Drove cross-functional alignment on finance transformation priorities and leadership communications.
• Selected for SAP’s Finance Global Leadership Development Program, where I led a cross-functional initiative focused on EU Sustainable Finance regulations, advancing ESG strategy integration and regulatory compliance frameworks.

May 2020 – Jun 2021 · 1 yr 1 mo

• Spearheaded Diversity & Inclusion strategy and programming for the GFA board area.
• Launched inclusive leadership initiatives that increased engagement and representation.

Jan 2019 – Jan 2021 · 2 yrs

• Designed leadership and development programs tailored for SAP’s finance and operations leaders.
• Delivered learning solutions that supported upskilling, talent retention, and digital transformation.