Apr 2022 – Mar 2025 · 2 yrs 11 mos · Dubai, United Arab Emirates · On-site

• Founded in 1990, Profile Software is a leading international solutions provider for the Banking and Investment Management industries. The company has a presence in Europe, Middle East, The Americas, Asia and Africa delivering innovative solutions to both start-ups and established banking & finance institutions, through direct communication or a reliable partners network.
• Proudly representing Profile Software in the MEA region — is a world-class Financial Software provider of Mission Critical solutions for the modern Banking, FinTech & Investment Management Industries, offering innovative technologies and successful implementations with more than 33 years of experience, presence in 48 countries, 10 regional offices and an international workforce.

Aug 2020 – Present · 5 yrs 7 mos · United Arab Emirates · Hybrid

• In today’s fast-moving financial landscape, staying ahead means having the right technology, the right talent, and the right strategy. That’s where BANKS Pro comes in. We help banks, fintechs, and financial service providers optimize their IT operations with expert support that’s secure, scalable, and cost-effective.
• Our core services include:
• · IT Strategy, Advisory & Transformation Services
• · Application Development & Software Engineering
• · Systems Integration & Middleware Services
• · Cloud, Infrastructure & Platform Services
• · Cybersecurity & Information Security Services
• · Data, Analytics & AI Services
• · Testing, QA & Validation Services
• · IT Operations, Managed Services & Support
• · DevOps, Automation & Platform Engineering
• · Digital Channels & Customer Experience Services
• · Regulatory, Compliance & Risk IT Services
• · Specialized Financial IT Services
• Whether you're looking to enhance operational efficiency, reduce costs, or accelerate innovation, Banxpro is here to be your strategic IT partner.

May 2017 – Mar 2022 · 4 yrs 10 mos · Dubai, United Arab Emirates · On-site

• Capital Banking Solutions is a leading provider of end-to-end, integrated banking software for businesses across Europe, Africa, Middle East and the Americas. Capital Banking offers a suite of integrated and modular products and solutions for Retail, Corporate, Private & Islamic banks, as well as Financial Institutions.
• I was mainly responsible for building strong relationship with customers in the Banking Industry. Understand a client’s enterprise ecosystem, advise a digital transformation strategy, Cross-Selling and Upselling capital banking products and services to ensure proper implementation of projects executed in the region.

Jul 2013 – Apr 2017 · 3 yrs 9 mos · Beirut, Beirut Governorate, Lebanon · On-site

• Byblos Bank is an Alpha bank based in Lebanon, one of the Top 3 banks ranked by BDL on yearly basis.
• Roles and Responsibilities: I worked as the main point of contact between SAP software vendor and the bank functional business leads to achieve their business goals from SAP digital banking platform.
• As a Head of Digital Banking unit:
•  I used to act as the main point of contact with the functional business leads to achieve their business goal in Omni-Channel initiatives and projects
•  Manage functional IT demands through the IT demand process and ensure the business owners are well represented
•  Design a high level solution’s approach
•  Determine IT efforts for demands and coordinates with Business who will prioritize demands on the project/major changes
•  Act as Senior Project Manager on specific requirements
•  Make sure that the prioritized requirements are implemented in the quality manner agreed upon budget and time frame
•  Keep functional unit abreast of IT strategies, key priorities, initiatives and projects
•  Other duties and responsibilities as assigned

Aug 2007 – Jun 2013 · 5 yrs 10 mos · Dubai, United Arab Emirates · On-site

• Sybase Products Middle East with 25 years of history serving enterprise customers in MENA, Turkey and Central Europe. As a SAP Gold Partner, we are dedicated to helping you run businesses better using technologies from SAP and from complementary solution providers. Our expertise spans across Enterprise Architecture, Data Management and Processing, Analytics, Enterprise Performance Management, Omnichannel Banking, Human Capital Management and Customer Engagement and Commerce.
• As a PMO Manager:
•  Clearinghouse and management for project policies, procedures, templates, and other shared documentation
•  Optimize the use of shared and coordinated resources across projects
•  Identification and development of used methodologies, best practices, and standards
•  Implementation and change control procedure
•  Monitoring and controlling resources, timelines and budgets
•  Manage overall risks, overall opportunities

Feb 2003 – Aug 2006 · 3 yrs 6 mos · Lebanon · On-site

• Head of Healthcare Applications at Saint George Hospital University Medical Center (https://www.stgeorgehospital.org), a Tier-1 hospital based in Ashrafieh, Lebanon.
• During my tenure, I personally designed, developed, and implemented the hospital’s healthcare platform.
• In parallel, I conducted end-to-end training for all medical and administrative staff to ensure effective adoption and operational continuity.
• Saint George Hospital University Medical Center is around 1,300 employees.