M

Mohamed Abubakar Siddiq S

Operations Associate

Bengaluru, Karnataka, India5 yrs 2 mos experience
Highly Stable

Key Highlights

  • Over four years of experience in IT management.
  • Expertise in maintaining system performance and reliability.
  • Strong analytical skills for incident resolution.
Stackforce AI infers this person is a Monitoring Engineer in the IT Services industry, specializing in infrastructure reliability.

Contact

mohamedmuuaz@gmail.comLinkedIn

Skills

Core Skills

Monitoring EngineeringIncident Management

Other Skills

Amazon CloudWatchAmazon ConnectAmazon DynamodbAmazon EC2Amazon Relational Database Service (RDS)Amazon S3Amazon Simple Notification Service (SNS)Amazon VPCAmazon Web Services (AWS)Analytical SkillsShell ScriptingSoftware Development Life Cycle (SDLC)

About

With an established role at Tata Consultancy Services, my team excels in IT management monitoring, leveraging strong analytical skills to maintain optimal system performance. As a Monitoring Engineer, I contribute to the robustness of our infrastructure, ensuring high availability and reliability. My technical expertise, rooted in over four and a half years of experience, is pivotal in identifying and resolving issues before they impact services. My practical knowledge and competencies in monitoring engineering are testament to my commitment to excellence in this field."

Experience

Tata consultancy services

IT Event Monitoring Engineer

Jan 2021 – Present · 5 yrs 2 mos · Bengaluru, Karnataka, India

  • Proactively responded to high-priority incidents in real-time, fostering cross-functional collaboration to ensure swift resolution and minimize impact.
  • ● Effectively communicate with management and customers regarding Major Impacting Incidents, ensuring timely and comprehensive updates throughout the incident resolution process.
  • ● Provided support and promptly addressed support queries via chat, email, and phone.
  • ● Interpreted customer requests and communicated them to the relevant technical teams.
  • ● Ensured the timely resolution of major incidents within the agreed SLAs and KPIs with the customer.
  • ● Facilitated virtual meetings to coordinate incident resolution efforts, documenting crucial action points for effective follow-ups
Amazon Web Services (AWS)Monitoring EngineeringIncident ManagementAnalytical Skills

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