Hemal Dua

Co-Founder

India19 yrs 2 mos experience

Highly Stable

Key Highlights

Expert in transforming operations for scalable growth.
Proven track record with Amazon and Google.
Innovative leader in AI-driven business strategies.

Stackforce AI infers this person is a strategic consultant specializing in operational excellence and digital transformation across various industries.

Contact

dua.hemal@gmail.com LinkedIn

Skills

Core Skills

Business StrategyProgram ManagementDigital StrategyOperations ManagementCustomer SuccessService DeliveryClient ManagementService ExcellenceTraining And DevelopmentOperational ManagementCall Center OperationsCustomer Satisfaction

Other Skills

Asset Allocation & Diversification StrategyBusiness AnalysisBusiness Case ModellingBusiness Case PreparationBusiness DevelopmentBusiness ManagementBusiness ProcessBusiness Process ImprovementBusiness Process Outsourcing (BPO)Call CentersChange ManagementClient RelationsCoachingCollege RecruitingContent Strategy

About

I help leaders shift from intuitive decision makers to value-stream-driven problem solvers that actually helps scale their business. For the last two decades, I have led strategy and scaled operations across Amazon, Google, and high-growth organizations, and today I use that experience to help business leaders to optimize costs and deliver efficiently. I operate as a strategic partner to organizations that want C-suite outcomes without a payroll burden. My altX framework helps cut up to 70 percent leadership operating costs and improve efficiency by 50% by assessing bottlenecks, redesigning workflows, building automated systems, and driving digital and AI-powered transformations. My focus is simple. Create scalable operations, build predictable delivery, and give business owners the clarity they need to scale with confidence. If you want a strategic partner who has a seat at the table and helps leaders take decisions faster and confidently, let's talk.

Experience

Binary semantics ltd.

Head of Operations and Customer Success

May 2025 – Nov 2025 · 6 mos · Gurugram, Haryana, India · On-site

Acted as strategic advisor to realign Ops and Customer Success around measurable KPIs. Identified gaps in SOPs, established governance, and set up unified support framework that strengthened TAT, reduced burn and revenue leakage, built reliablity and client trust.

Proverv

Principal Consultant, Strategy and Operations Excellence

Dec 2023 – Present · 2 yrs 4 mos · Remote · Remote

Fractional C-suite leader driving scale for startups/SMBs. Optimized spend, AI-led ops, and GTM strategy to turn messy execution into high-performance engines.

Business ManagementBusiness StrategyProgram ManagementProgram DevelopmentDigital StrategyMarketing Strategy+10

Certiphyd

Founder & Chief Strategist

Aug 2023 – Dec 2024 · 1 yr 4 mos · Gurugram, Haryana, India · Hybrid

Failed fast and learned from my first attempt at building an aspirational ai-powered EdTech startup for peer mentoring, upskilling, and leadership coaching. Gained insights in scale and impact. Lessons from this chapter now fuel my consulting journey. I continue to explore ai in business.

Operations ManagementDigital StrategyCoachingProgram ManagementBusiness StrategyContent Strategy+6

Amazon

Global Ops & Program Management Leader - Trust & Safety, Content Operations and AWS Talent Partner

Jul 2016 – Jul 2023 · 7 yrs · Gurgaon, India · On-site

Led global ops & program management driving automation, vendor management, and marketplace expansion.
Streamlined workflows and optimized ops, adherence to metrics, and delivered data driven insights & decision making at senior leadership level.
Managed global e-commerce trust & safety ops at Amazon, safeguarding customer trust and ensuring secure.shopping worldwide.
Program-managed global content ops, streamlining organic search relevance, and curation of flagship launches across high profile brands worldwide. Optimized ML experiments to improve search accuracy and user experience.
Talent acquition partner for AWS tech leadership hiring & talent ops, managing full-cycle recruiting, program execution, and advancing diversity goals.

Presentation SkillsKey Performance IndicatorsPresentationsBusiness Case PreparationCritical ThinkingStrategic Initiatives+4

Binary semantics ltd.

Operations Manager

Jan 2014 – Jun 2016 · 2 yrs 5 mos · Gurgaon, India · On-site

Led Google vendor operations managing travel, transit, and shopping verticals.
Boosted CSAT/eSAT, delivered on global SLAs, and optimized workflows with Lean Six Sigma to strengthen execution and client impact.

Presentation SkillsKey Performance IndicatorsPresentationsBusiness Case PreparationCritical ThinkingStrategic Initiatives+4

Ibm

Assistant Manager

Nov 2011 – Dec 2013 · 2 yrs 1 mo · Noida Area, India · On-site

Steered service desk ops to boost CSAT and first call resolution, managing hygiene and quality.
Led client reviews presenting results to senior leadership.

Presentation SkillsKey Performance IndicatorsPresentationsBusiness Case PreparationCritical ThinkingStrategic Initiatives+3

Ust global

Operations Team Lead

Aug 2010 – Nov 2011 · 1 yr 3 mos · Chennai Area, India · On-site

Managed IT service desk operations, resolved escalations ensuring performance excellence, service levels driving customer satisfaction.

Presentation SkillsKey Performance IndicatorsPresentationsCritical ThinkingStrategic InitiativesProblem Solving+2

Uei global

Regional Training Manager

Apr 2009 – Jul 2010 · 1 yr 3 mos · Ludhiana · On-site

Led training and development, streamlined academic ops, driving productivity, efficiency and overall performance.
Enhanced communication across centers, resolved bottlenecks, and supported hiring decisions managing growth.

Presentation SkillsKey Performance IndicatorsPresentationsCritical ThinkingHiringStrategic Initiatives+4