Jul 2024 – Jul 2025 · 1 yr · Bengaluru, Karnataka, India · On-site

• Manage industrial cancellation processes (EDI order entries) and addressing customer queries and concerns to ensure high levels of customer satisfaction.
• Prepare and maintain process-related reports.
• Monitor and respond to customer and front office CSR emails, ensuring timely communication and resolution.
• Handle critical and high-priority orders with accuracy and urgency.
• Collaborate with Front Office CSR teams to resolve issues related to priority orders.
• Serve as a process trainer for new joiners in the ESKER process, ensuring smooth onboarding and knowledge transfer.
• Perform hourly process audits to ensure adherence to SOPs and promptly identify any discrepancies or errors.
• Monitor team, queue and workflow to ensure efficiency and timeliness.
• Provide support in team management and ensure adherence to process SOPs.
• Identify process issues and escalate or resolve them proactively.
• Take initiative in learning and implementing new processes, and effectively communicate updates to the team.
• Work on NPL (No part loaded) cases using Salesforce, ensuring seamless coordination and execution

Jul 2022 – Jun 2024 · 1 yr 11 mos · Bengaluru, Karnataka, India · On-site

• Provide global backend support for Order Management processes, ensuring smooth and accurate transaction flow.
• Perform order entry using ESKER On Demand Cloud platform with attention to detail and efficiency.
• Conduct regular process audits in SAP to ensure compliance and identify areas for improvement.
• Manage daily order status reports, queue status updates, and other process-related reports to support operational transparency.
• Handle customer communication and order queries for the AME region through effective email management.
• Act as a Super User in the ESKER process, providing advanced support and guidance.
• Collaborate with Front Office CSR teams to resolve priority order issues and maintain service levels.
• Serve as a process trainer for new joiners in the ESKER QA platform, ensuring effective onboarding and knowledge transfer.
• Contribute as a member of the Emergency Response Team (ERT), supporting operational continuity during critical scenarios.

Dec 2021 – Jun 2022 · 6 mos · Bengaluru, Karnataka, India · Remote

• Worked as HR Executive - Campus Recruiter for HSBC Electronic Data Processing India Pvt Ltd on behalf of Randstad India Pvt Ltd.
• Managing end to end business school recruitment process ( Virtual).
• Building and maintaining relationship with Campuses ( All India)
• Screening resumes, perform skill assessment test and conduct interview ( Virtual).
• Helping in lateral hire for scheduling interviews (Virtual).
• Understanding the business requirement and connecting with campus
• placement team and conducting interviews.
• Weekly connecting with the stake holders and providing the updates.
• Maintaining a track of Interns and FT on boarding dates also completing
• the documentation and back ground checks.
• Ensuring a smooth onboarding experience.