Aug 2025 – Present · 9 mos · Singapore

Mar 2025 – Present · 1 yr 2 mos · Singapore

• Led a team of CSM across region covering 40% of regional ARR, contributing $1.2M growth in FY pipeline and 88% retention QoQ
• Regional Enablement Architect: Designed and deployed enablement programs across APJ & EMEA for 78+ CSMs, reducing time-to-productivity and improving adoption metrics aligned with product maturity.

Apr 2024 – Mar 2025 · 11 mos · Singapore

• Enterprise Success Program Lead: Scaled UiPath's Premium support/Enterprise Success program across SEA, integrating TAMs and CSM advisory services to deliver tailored, value-driven strategies for top enterprise and public sector accounts.
• $6.9M ELA Closed: Secured the largest-ever ELA in Asia, aligning internal GTM teams to drive adoption, transformation, and long-term growth.
• 109% Net Revenue Retention: Consistently exceeded NRR targets across Tier 1 customers by embedding customer success into strategic account planning and expansion cycles.
• Executive Stakeholder Leadership: Regularly engaged CxO-level stakeholders through strategic QBRs, product roadmapping sessions, and business outcome reviews.
• Operational Excellence: Improved program attach rates by 43% and drove a 23% uplift in margins through better resource allocation and proactive success planning.

Apr 2022 – Apr 2024 · 2 yrs · Singapore

• Led a high-performing CSM team across ASEAN, driving adoption, retention, and transformation across UiPath’s top enterprise and public sector customers.
• Implemented early warning and red-flag programs to proactively mitigate risk and improve renewal outcomes—achieving an 88%+ retention rate region-wide.
• Elevated customer advocacy by securing executive-level testimonials and co-branded case studies from strategic customers.
• Launched the Automation Challenge across key SEA accounts to foster innovation, accelerate CoE maturity, and drive measurable value through cross-team collaboration.
• Enabled customers to scale automation with AI/ML use cases, including AI-based document processing and predictive workflows.
• Recognized as 2023 Q2 MVP across Asia for impact in customer transformation, regional leadership, and advocacy building.

Jan 2019 – Apr 2022 · 3 yrs 3 mos · Singapore

• Managed strategic relationships with Fortune 500 clients with a focus on customer success and business value.
• Improved customer experience with structured engagement frameworks, achieving 150% NRR and CSAT 4.5/5.
• Partner with Global SIs (Accenture, KPMG, Deloitte) to mitigate risk and enhance customer experience, resulting in an NPS of 9/10.
• Key Achievements:
• Closed first $1M ARR deal in Malaysia
• Recognitions:
• 2022 Unsung Hero Award for SEA
• 2021 APAC Top CSM
• 2020 Rookie-of-the-Year