Rajat Mohan

Business Development Executive

Mumbai, Maharashtra, India4 yrs 7 mos experience

Key Highlights

Achieved 100% customer renewal rate.
Drove $170K+ in upsell revenue.
5x Trailblazer Award winner for product advocacy.

Stackforce AI infers this person is a SaaS-focused Product Manager with strong expertise in Customer Success and data-driven strategies.

Contact

Skills

Core Skills

Customer SuccessProduct Strategy

Other Skills

Active ListeningAgile ManagementAgile MethodologiesAnalytical SkillsBacklog ManagementBusiness StrategyClient RelationsCompetitive AnalysisCross-Cultural Communication SkillsCross-Functional CollaborationCustomer RetentionCustomer SatisfactionCustomer SupportDMAICData Science

About

𝐅𝐫𝐨𝐦 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐭𝐨 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭✨ My journey is driven by a passion for building solutions that truly matter. 🔹 Aspiring Product Manager with expertise in Customer Success, UX Design, and Product Strategy. 🔹 Passionate about translating user needs into impactful solutions. 🔹 Skilled in User Empathy, Feature Prioritization, and Data-Driven Decision Making. I believe great products are built when 𝐮𝐬𝐞𝐫 𝐞𝐦𝐩𝐚𝐭𝐡𝐲 𝐦𝐞𝐞𝐭𝐬 𝐝𝐚𝐭𝐚-𝐝𝐫𝐢𝐯𝐞𝐧 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐨𝐧. My experience in Customer Success has helped me: ✅ Identify pain points ✅ Translate insights into action ✅ Collaborate with cross-functional teams to improve user experience 🎯 𝐌𝐲 𝐌𝐢𝐬𝐬𝐢𝐨𝐧 To build intuitive, scalable, and data-backed products that drive value for users and businesses alike. 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 & 𝐒𝐤𝐢𝐥𝐥𝐬 💡 SaaS, Cloud Computing, and Enterprise Technology 💡 CRM Tools (Salesforce, ZoomInfo), SQL, Power BI 💡 User Research, Feature Planning, and Roadmap Development 💡 Certified Scrum Product Owner (CSPO) – Agile, backlog management, sprint planning 💡 Lean Six Sigma Green Belt – Process optimization & data-driven problem-solving 𝐋𝐞𝐭’𝐬 𝐂𝐨𝐧𝐧𝐞𝐜𝐭! I’m eager to collaborate on user-focused products and explore Product Management opportunities. 📩 rajatmohanjan@gmail.com Feel free to reach out!

Experience

4 yrs 7 mos

Total Experience

1 yr 11 mos

Average Tenure

9 mos

Current Experience

Freshworks

Customer Success Specialist

Jul 2025 – Present · 9 mos · Bengaluru, Karnataka, India · On-site

Adobe

Customer Success Account Manager II

Dec 2023 – Jul 2025 · 1 yr 7 mos

✅Managed 800+ accounts, achieving 100% renewal through customer-focused product adoption strategies and proactive stakeholder management.
✅Reduced churn by 30% using data-driven retention insights and optimizing user onboarding experiences.
✅Drove $170K+ in upsell revenue by aligning customer feedback with product roadmap initiatives.
✅Increased product adoption by 40% through cross-functional collaboration, UX-driven enhancements, and stakeholder engagement.
✅Led upsell & cross-sell initiatives, boosting deal size by 20% with strategic customer segmentation and feature positioning.
🏆Closed multiple $10K+ deals by advocating for feature enhancements based on user research, analytics, and business impact.
🏆5x Trailblazer Award winner, recognized for excellence in product advocacy and strategic impact.
🏆Recognized with the "𝐂𝐫𝐞𝐚𝐭𝐞 𝐭𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞" Award for driving customer success through product strategies.

Customer SuccessStakeholder ManagementData-Driven Decision MakingProduct Adoption StrategiesUser OnboardingCross-Functional Collaboration+1

Dell emc

Associate Sales Engineer Analyst

Aug 2021 – Nov 2023 · 2 yrs 3 mos · Bengaluru, Karnataka, India · Hybrid

✅Drove $2M+ in revenue, managing 112+ accounts within an $8M+ pipeline through strategic stakeholder engagement.
✅Led customer discovery & competitive analysis, influencing product positioning and feature prioritization for better market fit generating opportunities of $5M.
✅Accelerated sales motion by aligning technical solutions with business objectives, enhancing product adoption increasing the footprint by 40% in customer's infrastructure.
🏆Dell Cheers & Bravo Awards for consistently exceeding sales targets and driving customer success.
🏆Dell Shout-Out Winner (Back-to-Back) for outstanding contributions in customer engagement and solution delivery.
🏆Selected to present achievements to Dell’s Vice President and Theatre Head, showcasing the impact of customer-centric strategies on revenue growth and product success.

Stakeholder EngagementCompetitive AnalysisProduct PositioningRevenue ManagementSales StrategyProduct Strategy+1

Thermo fisher scientific

QA and Production Intern

Feb 2021 – Aug 2021 · 6 mos · Remote · Remote

✅ Contributed to the Digital Commerce Project at Thermo Fisher Scientific, focusing on Digital Marketing and Data Science.
✅Tested and validated user stories on the Jira Agile Management tool with XRAY and EazyBI to ensure project efficiency.
✅ Identified business problems and created data-driven solutions to address them, showcasing problem-solving skills.
✅ Troubleshot SQL queries using DB Visualizer to resolve minor technical issues, demonstrating technical proficiency.

Digital MarketingData ScienceAgile ManagementSQL

Cesi

Product Management Intern

Jul 2019 – Aug 2019 · 1 mo · Nanterre, Île-de-France, France · On-site

✅Conducted user interviews to uncover pain points, ensuring a customer-centric approach to product development.
✅Designed and presented a smart connected bag prototype, incorporating user feedback to refine features and usability.
✅Developed a launch and growth strategy based on customer insights, ensuring strong market fit.
🏆Led the Thesis defense before University Directors, earning an ‘A’ grade for marketability, design, and concept.
🏆Created a novel product, currently undergoing a confidential patent, reinforcing competitive differentiation.

User InterviewsPrototypingMarket StrategyProduct Strategy