Rajat Mohan

Business Development Executive

Mumbai, Maharashtra, India4 yrs 7 mos experience

Key Highlights

  • Achieved 100% customer renewal rate.
  • Drove $170K+ in upsell revenue.
  • 5x Trailblazer Award winner for product advocacy.
Stackforce AI infers this person is a SaaS-focused Product Manager with strong expertise in Customer Success and data-driven strategies.

Contact

Skills

Core Skills

Customer SuccessProduct Strategy

Other Skills

Active ListeningAgile ManagementAgile MethodologiesAnalytical SkillsBacklog ManagementBusiness StrategyClient RelationsCompetitive AnalysisCross-Cultural Communication SkillsCross-Functional CollaborationCustomer RetentionCustomer SatisfactionCustomer SupportDMAICData Science

About

๐…๐ซ๐จ๐ฆ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐’๐ฎ๐œ๐œ๐ž๐ฌ๐ฌ ๐ญ๐จ ๐๐ซ๐จ๐๐ฎ๐œ๐ญ ๐Œ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญโœจ My journey is driven by a passion for building solutions that truly matter. ๐Ÿ”น Aspiring Product Manager with expertise in Customer Success, UX Design, and Product Strategy. ๐Ÿ”น Passionate about translating user needs into impactful solutions. ๐Ÿ”น Skilled in User Empathy, Feature Prioritization, and Data-Driven Decision Making. I believe great products are built when ๐ฎ๐ฌ๐ž๐ซ ๐ž๐ฆ๐ฉ๐š๐ญ๐ก๐ฒ ๐ฆ๐ž๐ž๐ญ๐ฌ ๐๐š๐ญ๐š-๐๐ซ๐ข๐ฏ๐ž๐ง ๐ž๐ฑ๐ž๐œ๐ฎ๐ญ๐ข๐จ๐ง. My experience in Customer Success has helped me: โœ… Identify pain points โœ… Translate insights into action โœ… Collaborate with cross-functional teams to improve user experience ๐ŸŽฏ ๐Œ๐ฒ ๐Œ๐ข๐ฌ๐ฌ๐ข๐จ๐ง To build intuitive, scalable, and data-backed products that drive value for users and businesses alike. ๐ˆ๐ง๐๐ฎ๐ฌ๐ญ๐ซ๐ฒ ๐„๐ฑ๐ฉ๐ž๐ซ๐ญ๐ข๐ฌ๐ž & ๐’๐ค๐ข๐ฅ๐ฅ๐ฌ ๐Ÿ’ก SaaS, Cloud Computing, and Enterprise Technology ๐Ÿ’ก CRM Tools (Salesforce, ZoomInfo), SQL, Power BI ๐Ÿ’ก User Research, Feature Planning, and Roadmap Development ๐Ÿ’ก Certified Scrum Product Owner (CSPO) โ€“ Agile, backlog management, sprint planning ๐Ÿ’ก Lean Six Sigma Green Belt โ€“ Process optimization & data-driven problem-solving ๐‹๐ž๐ญโ€™๐ฌ ๐‚๐จ๐ง๐ง๐ž๐œ๐ญ! Iโ€™m eager to collaborate on user-focused products and explore Product Management opportunities. ๐Ÿ“ฉ rajatmohanjan@gmail.com Feel free to reach out!

Experience

4 yrs 7 mos
Total Experience
1 yr 11 mos
Average Tenure
9 mos
Current Experience

Freshworks

Customer Success Specialist

Jul 2025 โ€“ Present ยท 9 mos ยท Bengaluru, Karnataka, India ยท On-site

Adobe

Customer Success Account Manager II

Dec 2023 โ€“ Jul 2025 ยท 1 yr 7 mos

  • โœ…Managed 800+ accounts, achieving 100% renewal through customer-focused product adoption strategies and proactive stakeholder management.
  • โœ…Reduced churn by 30% using data-driven retention insights and optimizing user onboarding experiences.
  • โœ…Drove $170K+ in upsell revenue by aligning customer feedback with product roadmap initiatives.
  • โœ…Increased product adoption by 40% through cross-functional collaboration, UX-driven enhancements, and stakeholder engagement.
  • โœ…Led upsell & cross-sell initiatives, boosting deal size by 20% with strategic customer segmentation and feature positioning.
  • ๐Ÿ†Closed multiple $10K+ deals by advocating for feature enhancements based on user research, analytics, and business impact.
  • ๐Ÿ†5x Trailblazer Award winner, recognized for excellence in product advocacy and strategic impact.
  • ๐Ÿ†Recognized with the "๐‚๐ซ๐ž๐š๐ญ๐ž ๐ญ๐ก๐ž ๐…๐ฎ๐ญ๐ฎ๐ซ๐ž" Award for driving customer success through product strategies.
Customer SuccessStakeholder ManagementData-Driven Decision MakingProduct Adoption StrategiesUser OnboardingCross-Functional Collaboration+1

Dell emc

Associate Sales Engineer Analyst

Aug 2021 โ€“ Nov 2023 ยท 2 yrs 3 mos ยท Bengaluru, Karnataka, India ยท Hybrid

  • โœ…Drove $2M+ in revenue, managing 112+ accounts within an $8M+ pipeline through strategic stakeholder engagement.
  • โœ…Led customer discovery & competitive analysis, influencing product positioning and feature prioritization for better market fit generating opportunities of $5M.
  • โœ…Accelerated sales motion by aligning technical solutions with business objectives, enhancing product adoption increasing the footprint by 40% in customer's infrastructure.
  • ๐Ÿ†Dell Cheers & Bravo Awards for consistently exceeding sales targets and driving customer success.
  • ๐Ÿ†Dell Shout-Out Winner (Back-to-Back) for outstanding contributions in customer engagement and solution delivery.
  • ๐Ÿ†Selected to present achievements to Dellโ€™s Vice President and Theatre Head, showcasing the impact of customer-centric strategies on revenue growth and product success.
Stakeholder EngagementCompetitive AnalysisProduct PositioningRevenue ManagementSales StrategyProduct Strategy+1

Thermo fisher scientific

QA and Production Intern

Feb 2021 โ€“ Aug 2021 ยท 6 mos ยท Remote ยท Remote

  • โœ… Contributed to the Digital Commerce Project at Thermo Fisher Scientific, focusing on Digital Marketing and Data Science.
  • โœ…Tested and validated user stories on the Jira Agile Management tool with XRAY and EazyBI to ensure project efficiency.
  • โœ… Identified business problems and created data-driven solutions to address them, showcasing problem-solving skills.
  • โœ… Troubleshot SQL queries using DB Visualizer to resolve minor technical issues, demonstrating technical proficiency.
Digital MarketingData ScienceAgile ManagementSQL

Cesi

Product Management Intern

Jul 2019 โ€“ Aug 2019 ยท 1 mo ยท Nanterre, รŽle-de-France, France ยท On-site

  • โœ…Conducted user interviews to uncover pain points, ensuring a customer-centric approach to product development.
  • โœ…Designed and presented a smart connected bag prototype, incorporating user feedback to refine features and usability.
  • โœ…Developed a launch and growth strategy based on customer insights, ensuring strong market fit.
  • ๐Ÿ†Led the Thesis defense before University Directors, earning an โ€˜Aโ€™ grade for marketability, design, and concept.
  • ๐Ÿ†Created a novel product, currently undergoing a confidential patent, reinforcing competitive differentiation.
User InterviewsPrototypingMarket StrategyProduct Strategy

Education

Manipal University Jaipur

Bachelor of Technology - BTech โ€” Computer Science

Jan 2017 โ€“ Jan 2021

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