Nishtha Singh

Operations Associate

Dublin, County Dublin, Ireland4 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Led AI-driven multilingual data projects with operational excellence.
Transformed operations with SOPs and quality strategies.
Achieved significant sales growth through strategic planning.

Stackforce AI infers this person is a strategic operations leader in AI-driven data and retail management.

Contact

nishthasingh.0895@gmail.com LinkedIn

Skills

Core Skills

Operations ManagementTeam LeadershipCustomer Service

Other Skills

Analytical SkillsB2CBusiness AnalysisBusiness-to-Business (B2B)Client RelationsCoachingCommunicationCross-SellingDecision-MakingFrontend OperationsLeadershipManagementPeople ManagementProcess ImprovementProgram Management

About

Strategic Operations Leader with over 4 years of experience spanning across retail management, tech driven operations and AI centric projects. I enhance organization's operational workflows, optimize team performance and achieve consistent KPI driven growth across multilingual and high volume environments. Here are a few examples of my work through the years: *Transformed multilingual operations by designing SOPs, driving Quality through Root Cause Analysis ( RCA) and ensuring SLA adherence across different projects. * Improved OSAT scores through focused customer experience strategies and campaign execution. *Boosted Inventory Accuracy and reduced shrinkage with enhanced controls and process efficiency. * Drove millions of Quarterly sales and executed many store launches through smart field planning and team enablement. *Built and scaled sales functions in tech startup, closing high value deals with brands and driving recurring revenue. I bring a data driven mindset, cross functional collaboration, and People first leadership to every role I take on. I thrive in high-growth, impact - oriented environments where I can lead teams, streamline operations, and deliver measurable outcomes. Let's connect! Reach me at nishthasingh.0895@gmail.com Skills I am really good at: Operations Management| Sales Strategy| Team leadership|Process Optimisation| KPI Governance

Experience

Covalen

Operations Team Lead

Aug 2024 – Present · 1 yr 7 mos · Dublin, County Dublin, Ireland · On-site

Leading Global Operations for AI driven multilingual data projects with strong focus on operational excellence, team development and stakeholder management.
Managing day to day operations across high volume AI annotation and data quality projects, supporting different languages with strict adherence to KPI and SLAs
Leading a high performing team through coaching, one to one meetings, skill gap analysis and continuous development initiatives.
Driving cross functional collaboration with HR, Quality Analysis, Training and SMEs to ensure smooth business continuity and process alignment.
Applying Root Cause Analysis ( RCA) to proactively resolve issues and uphold high QA scores and performance metrics
Preparing and presenting detailed presentations and reports to internal leadership and client stakeholders.
Championing process improvement through structured feedback loops and proactive workflow optimization.
Handling task prioritization, workflow escalations, and time sensitive deliverables to ensure SLA adherence in a dynamic environment.

Operations ManagementStakeholder ManagementTeam LeadershipRoot Cause AnalysisProcess Improvement

Holland & barrett

Store Manager

May 2024 – Aug 2024 · 3 mos · Dublin, County Dublin, Ireland

Vison technologies

Head of Operations and Sales

Jan 2023 – Mar 2024 · 1 yr 2 mos · Delhi, India · Hybrid

Vison Technologies covers a broad spectrum of hardware and software solutions that enable brand and organizations to create and manage an interactive space for their customers. Vison provides technology-based Audio and Visual solutions to create a better customer experience and expand the capacity of an organization to generate revenue. Vison is a solution provider and a system integrator in the field of Audio and Visuals helping in optimizing a solution relevant to your space.

1k

Area Sales Manager

Jun 2022 – Jan 2023 · 7 mos · Delhi, India

Heading Sales and Operations for South and South West Delhi with minimum 54 active franchise stores.
Actively marketing and advertising individual stores with different strategies to increase consumer growth by focusing individually on primary and secondary sales.
Increasing consumer base on 1k application.
Expanding sales by increasing number of stores month on month by opening new stores in potential business areas .
Implementation and increasing adaptability of "Field Assist " application within the organisation to carve a passage of transparent and seamless flow of information along with increasing productivity and efficiency within the organization in order to bring all stakeholders and employees on one single platform.

Bata india limited

2 roles

Business Analyst

Mar 2022 – May 2022 · 2 mos

Curated Presentations and Reports for the Retail Head, PAN india every week.
Worked on small different projects to make a shift in Brand Image like Project Tiering, Image, Mirror etc.

District Manager

Jan 2021 – Feb 2022 · 1 yr 1 mo

Looking after top line and training of store sales team, for COCO and SIS stores

Future group india

Summer Intern

Apr 2019 – Jun 2019 · 2 mos · New Delhi Area, India

Learnt Retail Operations and carved a project on how unavailability of stock keeping units and lack of brand awareness hampers the brand's sales
(For Clothing Brand- Ancestry)

CommunicationLeadershipCustomer Service