Feb 2020 – Oct 2020 · 8 mos · Mumbai, Maharashtra, India

• Leaders'Edge is a leading global executive search firm that specializes in Niche Hiring, Executive Search Mandates and Consulting Services along with Talent intelligence solutions catering over 55+ Tier-I clients across 10+ Industries.
• As a Senior Consultant I'm responsible for client management and delivery of Executive Mandates for a host of Tier-I clients for niche Skills like Artificial Intelligence, Machine Learning, Deep Learning, NLP, Big Data, Data Science, IOT, Connected Vehicle, Data Security, Block Chain, etc.
• Expertise in closing various functional as well as Technology & Digital roles within industries like Automotive, Manufacturing, BFSI, FinTech, Pure Play Technology, etc.
• Specialities: Head Hunting, Executive Hiring, Technology & Digital, Niche Skills within Emerging Technology, Organisation Mapping and Talent Research.

Sep 2019 – Feb 2020 · 5 mos · Mumbai Area, India

• As a Global Executive Search Professional, I provide research & talent mapping for Leadership roles in EMEA.
• Industries - E-Commerce, Investment Banking, Retail Banking, Cyber Space, Defence, Emerging Technologies, Telecom, etc. within EMEA and India.

Jun 2018 – Aug 2019 · 1 yr 2 mos · Mumbai Area, India

• As a Senior Consultant, I managed mandates for Senior to Executive roles within the BFSI sector.
• Successful delivery of niche mandates of senior-executive roles within BFSI sector in India for Tech & Digital (Banks, NBFCs, Fin-tech, etc.)
• Experienced in Talent Mapping & Research, Candidate review & and screening, Salary Negotiation, etc.
• Proficient in managing client as well candidate expectations with regards to the role function and compensation for a smooth onboarding within the expected TAT.

Dec 2017 – Jun 2018 · 6 mos · Mumbai Area, India

• An Independent Consultant providing research support & talent mapping for Senior & Executive mandates within Europe for verticals like Logistics & 3PL, Co-location/Data Center, Elevators, etc.
• Automotive, Event Services, Cyber Space, etc.
• The research data was utilised by the clients to close their ongoing executive mandates as well as a further business development activity.

Dec 2013 – Oct 2017 · 3 yrs 10 mos · Powai, Mumbai

• As an Executive Search Professional, I provide talent-related business intelligence and recruitment research to executive search firms as well as retained clients across the globe.
• I was responsible for complete Account Management right from client brief about mandate until final delivery & candidate selection. I perform Planning and Execution for Executive Recruitment at different levels using innovative techniques i.e. Headhunting, Mapping, Networking & Referencing, job sites and creating a strong database for future requirements.
• I always look forward to understanding the requirement of clients in terms of the position, expertise and job description. Whether firms intend to hire now or in the future, our recruitment research provides full visibility to their market, helping them to map, track and engage the best people available.
• I've handled research and assignments within various industries like:
• Information Technology
• Cloud, Data Centers and Networking
• Engineering
• Consulting
• Telecommunication
• Oil & Gas
• Energy

Mar 2012 – Aug 2013 · 1 yr 5 mos · Thane, India

• SterlingBackcheck, formally Sterling Infosystems, is one of the largest background check companies in the world.
• My role as a Client Service Executive included an end to end Account Management, right from client brief about required background checks of their prospective candidates until successful delivery of the entire background search portfolio. Advised clients to customise and prepare a portfolio of appropriate background check products as per candidate's job profiles, in order to acquire a comprehensive report
• I ensured timely deliverable of background check files & assignments by coordinating with all verification teams (criminal checks team, education verification team, drug test team, etc) so that clients can make their hiring decision in the minimum time.
• Trained clients on Sterling's specialised online tools to initiate & customize mass background checks, along with support regarding technical issues if any.

Aug 2010 – Feb 2012 · 1 yr 6 mos · Mumbai Area, India

• Provide assistance to Citi (US) Credit Card customer queries regarding billing, transactions and payment. Keep records of client interactions, recording details of inquiries, complaints, comments, as well as actions taken.
• Provide full assistance to clients during an emergency while they travelling domestic or international. Prevent unauthorized & fraudulent transactions and educate client about safe usage of their cards. Promote other financial products.

Feb 2007 – Dec 2009 · 2 yrs 10 mos · Mumbai Area, India

• My role as a Senior Technical Support was to provide technical assistance to users of Mobile network provider 3 in the UK and Ireland.
• I used my expertise to resolved technical issues with regards to mobile handset, calling, GPS devices, WAP, pairing the device with wireless accessories, Wi-Fi troubleshooting, etc.
• Technical assistance for wireless broadband modems including installation & troubleshooting.

Feb 2005 – Jan 2007 · 1 yr 11 mos · Mumbai Area, India

• Process - Marks & Spencer Financial Services - UK
• Providing assistance to M&S credit card customers for all types Credit card queries.
• Upselling financial products like Card-safe, PPI and loan referrals.
• Consistency in internal quality scores with customer commendations.
• Best sale performer award for promoting Card-safe and loan referrals.