Jul 2022 – Present · 3 yrs 11 mos · Sydney, New South Wales, Australia - Westmead · Remote

• Kalman Systems specialises in technology-agnostic product development, leveraging its expertise in business enablement to deliver flexible and scalable solutions. Our interests are in Medicine, Environment and Finance.
• We partner with industry experts to provide scalable and reliable engineering services, ensuring practical knowledge and effective risk management focused on outcome-driven development, earning our value.

Dec 2021 – Aug 2022 · 8 mos · Sydney, New South Wales, Australia

• Collaborated closely with customers and stakeholders in the defense sector, establishing a robust sales pipeline and contributing to research, product development, and design. Market development initiatives encompassed various areas, including ARM software development tools with hardware stacks, electronics prototyping test and measurement equipment, CAN Bus and Fieldbus industrial solutions, high precision 3D microscopic printing capability, PCB prototyping solutions, SMD Pick and Place solutions for SMEs and electronics manufacturers, along with research and development and manufacturing sectors.
• Increased the sales pipeline by 25% within one year by cultivating new customer relationships.
• Successfully secured 10% major defense contracts through the development of plans and tender documentation.
• Identified market opportunities and established strategic partnerships, contributing to a 25% increase in revenue.

Nov 2020 – Nov 2021 · 1 yr · Australia

• Oversaw engineering and technical assurance requirements, ensuring compliance with ISO 9001:2015 standards and providing direction to internal stakeholders.
• Successfully retained ISO 9001:2015 certification for the System Program Office, leading to improved quality assurance processes.
• Improved support for mission-critical systems through the facilitation of industry transition from acquisition to sustainment, ensuring quality outcomes from defense primes with a requirement to contractual deliverables.
• Enhanced quality assurance processes through the development of verification methods for the Recognized Quality Organization's (RQO's).
• Reduced project delays by 10% through the identification and addressing of engineering-related improvement requests.
• Ensured ongoing compliance with ISO 9001:2015 requirements through the maintenance and development of artefacts.

Sep 2015 – Sep 2020 · 5 yrs

• Monitored and maintained the health and performance of clients' IT infrastructure, designed, and implemented engineering and security systems, and provided technical consulting services.
• Decreased downtime by 90% through the implementation of the Zabbix network monitoring system.
• Achieved a 60% average improvement in system reliability through a feasibility study to enhance customer infrastructure's high availability.
• Ensured data safety and compliance with industry standards through the design and implementation of redundant backups and security systems.
• Reduced the likelihood of security breaches by 80% through the innovation of solutions to mitigate security threats.

Nov 2014 – Sep 2015 · 10 mos

• Spent time on my personal health and attending to family, I survived with comfort with no impost to economic consideration.

May 2008 – Nov 2014 · 6 yrs 6 mos · North Ryde, New South Wales

• Conducted detailed reporting and analysis of complaints and end-user satisfaction surveys to identify and implement service improvements. Anticipated future complaints through trending analysis, aiding in strategic planning for higher management. I Enhanced support and resolution processes for the Australian Taxation Office (ATO) staff by reducing gaps in processes and tools.
• Managed daily rosters to improve staff adherence, minimize call abandonment, and optimize response times.
• . Performed real-time monitoring of the Service Desk to address incidents impacting business and service delivery efficiently and oversaw telephony and call queue management, ensuring smooth operation and swift resolution of incidents. Our managed services operations supported and controlled ATO applications, directly contributing to operational efficiency and responsible for meeting service delivery KPI.
• . Managed and resolved complaints to foster trust and future relationships with customers, contributing to ongoing service improvement. Engaged with all levels of management and service providers, enhancing collaborative efforts and support mechanisms.

Apr 2008 – Jun 2008 · 2 mos · Castle Hill, New South Wales

• Delivery and servicing of oxygen concentrators to patients in home and ensuring safe operational thresholds were met for applicable usage by critical patient community.

Jun 2006 – Mar 2007 · 9 mos · Edwardstown, South Australia

• Increased sales volume by 20% for the year and Market Access by 10% by establishing brand and manufacturer presence in a competitive, academic and research market.
• Conducting demonstrations to dealers and prospective customers and attending industry meetings, functions and trade shows.
• Testing Visible and UV-VIS Spectrophotometers and Optics Kits
• Calibration of the Michelson and Fabry Perot' interferometry for presentations.
• Providing optics kits and setting up optical breadboards with optics experiments for teaching key optics phenomenon for the high school and university curriculum.
• Technical writing, marketing and developing presentations.
• Market development and deployment of Ultra Violet and Visible to the South Australia and Victoria markets.
• Performing quotations, and managing domestic and International export sales orders, correspondences.

Jan 2005 – Feb 2005 · 1 mo · Mawson Lakes, South Australia

• Static Timing Analysis was required for modelling time vs power vs hysteresis in jitter, applying perl on spice level meta data in net lists of gate descriptions looking at clock trees in a beta tape out of a core communications processor.
• The main objective was to correlate the result from this analysis with actual delays in the hardware clock trees, and algorithmically test different paths in the available clock paths.
• The result provided for insights into Silicon on Insulator History Effect. There were efforts at the time to investigate relationships with clock jitter and seeking design efficiency to reduce power consumption in the processor overall.

Aug 2002 – Jan 2003 · 5 mos · Dingolfing · On-site

• A Database application developed for parameter studies and identification to archive production line parameters and a schedule for acoustic-related tests for drives using the database.
• Acoustic data for gears in vehicle testing was required by engineering departments contributed to parametric modelling resulting in design improvements.
• Heat treatment experiments were required to stabilise production conditions for temperature controlled treatment and manufacture of gear and pinions to meet design Intent.

Nov 2001 – Feb 2002 · 3 mos · Woodville North

• Biomedical Research involving literature reviews and information gathering for commercial research strategies was required.
• A vacuum chamber for plasma surface coating experiments with metallurgical applications was designed, constructed and tested for mechanical integrity. The system was successfully used in plasma coating experiments for alumina particulates, with aluminium, for a given grade of coating, with consistent outcomes measured with electron microscopy.
• Regular maintenance and silica coating experiments were required using a different method of emission and irradiation of aluminium for alumina particulates.
• Assisted in the design of electronic control circuits required for welding research.

Nov 1999 – Feb 2000 · 3 mos · Strathalbyn, South Australia · On-site

• Duties involved assembling plastic injection moulds, and building switches for domestic applications. General factory Hand and general cleaning.

Jan 1993 – Jan 1995 · 2 yrs · Mitchell Park, South Australia

• Duties involved precision panto-graphing, Die Polishing and Grinding, maintaining and cleaning machinery