Shyam Nayak — Operations Associate
Shyam Nayak is an aspiring business leader currently pursuing his MBA in Business Analytics from IIM Kashipur, with a solid academic foundation in Statistics (B.Sc.). He brings a well-rounded blend of corporate experience, operational leadership, and entrepreneurial mindset. He began his professional journey as a Supervisor of Operations at Ganesh Transport Services, where he was responsible for managing logistics and ensuring smooth coordination between clients and field teams. Most recently, he worked at Amazon as an SPS Associate, where he led a 7-member expert team that supported sellers via email and chat, significantly improving satisfaction scores and resolution accuracy across all channels. Beyond academics and work, Shyam is passionate about volleyball, travelling, and managing his family's chikoo farm, where he enjoys applying practical business thinking in a natural setting. His hands-on experience in operations, combined with his data-driven MBA training, makes him uniquely positioned to solve business challenges with both analytical and executive depth. He is currently seeking opportunities in analytics, consulting, and operations, where he can leverage his academic knowledge and real-world experience to create a meaningful impact.
Stackforce AI infers this person is a skilled operations and analytics professional in the E-commerce sector.
Location: Mumbai, Maharashtra, India
Experience: 1 yr 9 mos
Skills
- Customer Service
- Operations Process Improvement
- Operations Management
- Team Leadership
Career Highlights
- Led a high-performing team at Amazon.
- Expert in operations and customer service.
- Pursuing MBA in Business Analytics.
Work Experience
Amazon
Associate (1 yr 1 mo)
Ganesh Transport Services
Operations Supervisor (8 mos)
Education
Master of Business Administration - MBA at Indian Institute of Management Kashipur
Bachelor of Science - BS at Bhavans College
Science at BSES JUNIOR COLLEGE
School at St Marys high school