Shyam Nayak

Operations Associate

Mumbai, Maharashtra, India1 yr 9 mos experience

Key Highlights

  • Led a high-performing team at Amazon.
  • Expert in operations and customer service.
  • Pursuing MBA in Business Analytics.
Stackforce AI infers this person is a skilled operations and analytics professional in the E-commerce sector.

Contact

Skills

Core Skills

Customer ServiceOperations Process ImprovementOperations ManagementTeam Leadership

Other Skills

Advertising CampaignsAnalytical SkillsAnalyticsB2CBusiness DevelopmentClient RelationsCoaching & MentoringCommunicationCommunication TrainingConflict ResolutionConstructive FeedbackContinuing Professional DevelopmentCoordinating MeetingsCoordination Of ProjectsCreative Writing

About

Shyam Nayak is an aspiring business leader currently pursuing his MBA in Business Analytics from IIM Kashipur, with a solid academic foundation in Statistics (B.Sc.). He brings a well-rounded blend of corporate experience, operational leadership, and entrepreneurial mindset. He began his professional journey as a Supervisor of Operations at Ganesh Transport Services, where he was responsible for managing logistics and ensuring smooth coordination between clients and field teams. Most recently, he worked at Amazon as an SPS Associate, where he led a 7-member expert team that supported sellers via email and chat, significantly improving satisfaction scores and resolution accuracy across all channels. Beyond academics and work, Shyam is passionate about volleyball, travelling, and managing his family's chikoo farm, where he enjoys applying practical business thinking in a natural setting. His hands-on experience in operations, combined with his data-driven MBA training, makes him uniquely positioned to solve business challenges with both analytical and executive depth. He is currently seeking opportunities in analytics, consulting, and operations, where he can leverage his academic knowledge and real-world experience to create a meaningful impact.

Experience

Amazon

Associate

May 2024Jun 2025 · 1 yr 1 mo · Remote

  • Spearheaded a 7-member expert team to support sellers via email and chat, significantly boosting satisfaction scores and resolution accuracy across all channels.
  • Streamlined triaging of seller queries by refining workflows and aligning with SOPs and reducing escalation rates by 15% and turnaround time (TAT) by over 20%.
  • Closed performance gaps, enabling the team to handle 50+ complex seller concerns monthly through feedback and training
Customer SatisfactionCross-functional Team LeadershipOperations Process ImprovementData AnalyticsCustomer Service

Ganesh transport services

Operations Supervisor

May 2023Jan 2024 · 8 mos

  • Worked as a Supervisor of Operations at Ganesh Transport Services, handling the day-to-day functioning of the operations team.
  • Made sure that tasks were completed on time and that the team stayed on track with their daily responsibilities.
  • I regularly checked in on team performance, gave honest feedback, and helped team members improve where needed.
Operations Process ImprovementTeam ManagementFeedback and TrainingOperations ManagementTeam Leadership

Education

Indian Institute of Management Kashipur

Master of Business Administration - MBA — Business analytics

Jun 2025Apr 2027

Bhavans College

Bachelor of Science - BS — Statistics

Jun 2020May 2023

BSES JUNIOR COLLEGE

Science

Jun 2018Jun 2020

St Marys high school

School

Jul 2006Mar 2018

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