Siddhartha Mohapatra — DevOps Engineer

🚀 Transforming Support Operations | Inspiring Teams | Delivering ExcellenceWith a 12+ years of experience spanning technical support, site reliability, and team coaching, I thrive on solving complex challenges, mentoring high-performing teams, and elevating customer experiences. My leadership philosophy is centered around empowering people, fostering innovation, and driving operational excellence.🔹 I don’t just solve problems—I build solutions that scale. Whether it's analyzing data trends, optimizing processes, or coaching teams to success, I am committed to delivering impact at every level.💡 Leadership & Passion: My leadership style is a balance of strategic vision, hands-on problem-solving, and people-first mentorship. I believe that a great leader is not just a decision-maker but a coach, a motivator, and a force multiplier—someone who creates an environment where teams thrive, ideas flourish, and customers receive outstanding service.📌 Key Highlights: ✔ Led a major CSAT improvement initiative, increasing scores by 20% through targeted training and process enhancements. ✔ Revamped the onboarding plan, enabling 10+ engineers, including 1 graduate and 1 senior support engineer, to ramp up in just 90 days and deliver immediate business impact. ✔ Developed and implemented coaching frameworks, improving team performance by 30% and enhancing customer interactions. ✔ Strategized and executed business reports, driving data-backed decision-making for support operations. ✔ Mentored and onboarded engineers, accelerating their ramp-up and contributions, fostering a culture of learning and growth.🔹 Interim Managerial ExperienceI stepped up as an Interim Manager for over 6 months, where I managed and coached a high-performing support team, ensuring 100% operational continuity while working directly to the Head of DevOps IT. In this role, I contributed to strategic decision-making, resource planning, and operational excellence, driving process improvements and enhancing customer satisfaction.🚀 The Next Step:Currently aspiring to transition into a support leadership role, I am passionate about leveraging my expertise to lead with vision, develop strong teams, and set new benchmarks in customer support.💡 "Great leadership isn't about authority—it's about creating an ecosystem where people do their best work, grow beyond their limits, and drive meaningful change."🎓 Graduated Management Essentials Program | Indian School of Business (ISB)Let’s connect and discuss leadership, coaching, customer experience, and operational excellence! 🚀

Stackforce AI infers this person is a SaaS expert with strong capabilities in technical support and site reliability engineering.

Location: Bengaluru, Karnataka, India

Experience: 12 yrs 9 mos