Jayan Nallasekharan

Operations Associate

Mumbai, Maharashtra, India11 yrs 9 mos experience

Key Highlights

Over 10 years of CRM software management experience.
Led teams managing 45+ customers in the Pharma space.
Expert in driving customer satisfaction and success.

Stackforce AI infers this person is a Customer Success Leader in the Healthcare SaaS industry.

Contact

Skills

Core Skills

Customer Relationship Management (crm)LeadershipCustomer Success

Other Skills

Customer Escalation ManagementProject ReviewsCustomer EngagementServersTechnical SupportXMLJavaNetworkingDatabasesLinuxTomcatMySQLMicrosoft SQL ServerRequirements AnalysisProject Management

About

I have experience of over 10+ years in the CRM software management with all skills of Process Analysis, implementation, Management Information System ,product testing ,GAP analysis, UAT and excellent Customer Relationship Management. I am well versed in analysing and processing the CRM management system, meeting customer specifications and business requirements. Currently leading a team of 25+ people who are managing 45+ customers in Pharma space.

Experience

Gep worldwide

Senior Manager - TSO

Oct 2025 – Present · 5 mos · Mumbai, Maharashtra, India

Phyzii pharma crm

2 roles

Associate director, customer success

Promoted

May 2023 – Sep 2025 · 2 yrs 4 mos · Mumbai, Maharashtra, India · On-site

Led a high-performing team of 15 Customer Success Managers and 10 Business Analysts, driving alignment between customer outcomes and company objectives.
Oversaw the successful onboarding and implementation of CRM solutions for pharmaceutical clients, enhancing product adoption and user satisfaction.
Cultivated strong relationships with C-level executives, proactively addressing challenges to reduce churn and elevate customer satisfaction scores.

LeadershipCustomer Escalation ManagementProject ReviewsCustomer Relationship Management (CRM)

Group Customer Success Manager

Dec 2016 – May 2022 · 5 yrs 5 mos · Mumbai Metropolitan Region

Acted as single point of contact for 15+ enterprise clients; translated complex client needs into successful deployment plans with tech/product teams.
Enabled CRM integration with digital marketing platforms, data lakes, and campaign analytics to support data-driven engagement.

Cornerstone ondemand

Customer Success Manager

May 2022 – May 2023 · 1 yr · Mumbai, Maharashtra, India · Hybrid

Managed a portfolio worth $1.5M in ARR, delivering value realisation through business alignment and structured cadence calls.
Conducted Executive Business Reviews and drove adoption strategies based on user behaviour analytics.

Customer SuccessCustomer Relationship Management (CRM)Customer Engagement

Zedo

Sr. Technical Support Engineer / Ad Operations

Mar 2015 – Jul 2016 · 1 yr 4 mos · Mumbai Metropolitan Region

>> Setting and Debugging Ads for Publishers, Advertisers and Ad networks.
>> QA testing of new features / enhancements released on the UI and reporting bugs to engineering teams.
>> Worked closely with development engineers to diagnose software bugs and develop hot-fixes for customers.
>> Provided Pre-Sales and Post-Sales technical consulting for customers.

Eclinicalworks india pvt. ltd.

Software Specialist

Sep 2013 – Dec 2014 · 1 yr 3 mos · Mumbai Metropolitan Region

Provided on-call support for web-based applications in a production environment, ensuring minimal downtime for US clients.
Collaborated with cross-functional teams to implement database upgrades and server architecture enhancements.
Utilized MySQL, MS SQL, XML, and Java to optimize application performance and reliability.