Oct 2019 – Present · 6 yrs 5 mos · Mumbai, Maharashtra, India · On-site

• Leading COE and Transformation agenda for excellence in asset management through business levers of sustainability , strategy , digital transformation and reliability/quality.

Sep 2016 – Oct 2019 · 3 yrs 1 mo · All India Operations · On-site

• QCT - Quality Cost and Time - CXO role .
• Renewables projects operations strategy and P&L head reporting to MD - Managing Stock to Build and commission value chain with SCM , EHS and logistics .

Sep 2015 – Sep 2016 · 1 yr · Mumbai · On-site

• Acknowledged for turning around business operations. Enhanced business turnover from INR 15 Cr/month to INR 25 Cr/month
• Ensured the region reaches the desired Revenue & EBITDA levels within the stipulated time.
• Set and achieve customer and market driven strategic direction for driving profitable growth and capital efficiency.
• Responsible for deployment of initiatives for achieving revenue budgets through innovative B2C value chains.
• Delivered successfully KPIs on Capex and Opex productivity.
• Responsible for optimization of acquisition cost of customers for topline growth
• Responsible for Market Reach Planning and Power Network roll out targets.
• Finalize Customer Service Delivery and go-to-market strategy.
• Ensuring enhanced customer experience at various customer touch points by deciding effective customer communication strategy.
• Ensuring that all the regulatory compliance are happening in the Region with respect to the licensee.

Dec 2005 – Sep 2015 · 9 yrs 9 mos · Gurugram, Haryana, India · On-site

• Manage business regional operations of with revenue of over 300 Crores
• Ensured EBITDA margins of 65% - 160 Crs YTD on consistant basis : PBT @ 30%
• Operating with a Market share of >30% with tenancy ratio of 2.6 operators /tower.
• Running 24*7 technical operations of towers with highest tenancies among circles with an uptime of 99.96% the best in industry
• Management and control of O&M and Capex cost center for around 3400 telecom towers
• Asset and inventory Mgmt & both forward and reverse logistics for expansion of network for 2G ,optimization and 3G rollouts.
• Customer relationship management with Telecom CEOs and CXOs.
• Managing a multilocational team of over 300 people with Deptt heads reporting into this role.
• Managing vendor satisfaction of partners with quick query resolution center including payment within contacted time.
• Lead & deployed Change Management Projects project like ERP , TOC ,NMS ,FMS, New Energy Innovations.
• Implementation and Design of Performance Excellence Mechanism and Control processes for operations .
• Inventory control with lowest material lead time.
• Develop the BPMS and Process Value chain of Operations of last mile and middle layer

Jan 2002 – Jan 2005 · 3 yrs · NCR National Capital · On-site

• Quality planning and ISO implementation , Innovation and Six sigma , CE and UL certification implementation , Q plus Korean standard deployment , Design of control metrices and Standards development for production and reliability of digital applinaces and Digital media .
• Leading the CFT for the development team of ISO 9001 systems in LG electronics
• Coordinating of External and survelliance audits in LG.
• Six Sigma green belt training and mentoring
• Implementation of CAPA in the company for problem resolution and errorproofing.
• Bi Annual Review of Company Quality policy and Quality Objectives with MD.
• Development of SOPs in line with updated requirements for Customer Complaints
• NABL/BEE Certification for AC product line and Quality control .
• . Business process Re-engineering

Jan 2001 – Jan 2004 · 3 yrs · NCR - National Capital Region,India

• Vendor control and monitoring ..Incoming inspection standardisation as part of company team .PPAP And APQP.Line site Reviews etc