Sohini S.

Operations Associate

Adelaide, South Australia, Australia5 yrs 3 mos experience

Key Highlights

Dedicated to enhancing client experiences in luxury retail.
Strong foundation in Human Resources and Marketing.
Proven track record in customer engagement and satisfaction.

Stackforce AI infers this person is a Customer Experience Specialist with a strong background in retail and marketing.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Customer Satisfaction

Other Skills

AccountingAdministrationBusiness AnalysisBusiness DevelopmentBusiness StrategyCash HandlingClient EngagementCustomer ExperienceCustomer ServiceData AnalysisDigital MarketingDigital Marketing CommunicationsDigital Marketing MediaEnglishEnquiries

About

The Hour Glass benefits from my dedication to enhancing client experiences as a Customer Service Ambassador. My anticipated MBA in Marketing from the University of Adelaide equips me with the strategic expertise necessary to elevate customer satisfaction and contribute to business development. With a foundation in Human Resources Management from Pandit Deendayal Petroleum University and practical experience at lululemon, our team consistently achieves excellence in project management and customer engagement. My focus remains on leveraging marketing knowledge to foster a culture of service excellence.

Experience

Adelaide university

Transition Advisor

May 2025 – Present · 10 mos · Adelaide, South Australia, Australia · On-site

The hour glass

Customer Service Ambassador

Oct 2024 – May 2025 · 7 mos · Adelaide, South Australia, Australia · On-site

The first point of contact for the clients, provided exceptional client experience, making
sure they are directed to the Sales Consultant they have an appointment with.
Engaged dynamically with clients on the floor, addressing their needs and maintaining
a luxury store environment.
Utilized in-store technology to support operations, booking client appointments,
maintaining highest standards in the store as per the company visual merchandising
strategies.

Customer ServiceClient EngagementVisual MerchandisingIn-store TechnologyCustomer Relationship Management (CRM)Customer Satisfaction

Lululemon

Educator

Apr 2024 – Nov 2024 · 7 mos · Australia · On-site

Ensured exceptional customer experience by providing customized purchase and return
solutions, delivering technical product education, and facilitating seamless
transactions.
Engaged dynamically with guests on the floor, addressing their needs and maintaining a
luxury store environment.
Utilized in-store technology to support operations and enhance guest experiences,
reaching KPI’s.

Customer ExperienceTechnical Product EducationIn-store TechnologyCustomer SatisfactionCustomer Relationship Management (CRM)