Tanu Sharma

Operations Associate

Noida, Uttar Pradesh, India6 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Five years of customer service experience.
  • Strong interpersonal and communication skills.
  • Eager to transition into talent acquisition.
Stackforce AI infers this person is a Customer Experience and Human Resources professional with a focus on talent acquisition.

Contact

Skills

Core Skills

Human Resources ManagementManagementCustomer Experience

Other Skills

Customer Relationship Management (CRM)Customer SatisfactionCustomer SupportCustomer Service

About

With five years of dedicated experience in customer service, I have honed my interpersonal skills and developed a keen understanding of client needs. Armed with an MBA, I am now poised to transition into the dynamic field of talent acquisition. My background in customer service has equipped me with the ability to identify and assess the unique qualities of individuals, a skill set that aligns seamlessly with the demands of talent acquisition. I am eager to leverage my combined expertise to contribute effectively to the recruitment process, fostering a positive and efficient hiring experience for both candidates and the organization. With a solid foundation of five years in customer service, I am now eager to pivot into a Human Resources role. My experience has cultivated strong interpersonal and communication skills, crucial for navigating the diverse facets of HR. I am confident that my customer-centric approach, coupled with my desire to contribute to the broader spectrum of HR functions, will enable me to make a meaningful impact in this dynamic field.

Experience

6 yrs 1 mo
Total Experience
2 yrs
Average Tenure
4 yrs 1 mo
Current Experience

Wipro

2 roles

Subject Matter Expert

Feb 2023May 2024 · 1 yr 3 mos · Gurugram, Haryana, India

Management

Human Resources Consultant

Mar 2022Present · 4 yrs 1 mo · Gurugram, Haryana, India

Customer ExperienceHuman Resources Management

Concentrix

Escalation Manager

Apr 2021Feb 2022 · 10 mos · Gurugram, Haryana, India · On-site

Customer ExperienceManagement

Zomato

Senior Associate

Aug 2018Sep 2019 · 1 yr 1 mo · Gurgaon, India

Customer ExperienceManagement

Education

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Executive MBA

May 2021Jun 2023

Hemwati Nandan Bahuguna Garhwal University

High School Diploma — Information Technology

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