Vijaya Lakshmi B

Operations Associate

Hyderabad, Telangana, India16 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 12 years of diverse industry experience
  • Proven track record in business development and operations
  • Expertise in data analysis and digital marketing
Stackforce AI infers this person is a versatile professional with expertise in E-Commerce and Data Analysis.

Contact

Skills

Core Skills

Data AnalysisDigital MarketingOperational EfficiencySales ManagementOperations ManagementCustomer Support

Other Skills

Advanced SQL programmingAttention to DetailCommunicationConvincing PeopleData ModelingData VisualizationEmpathyExploratory Data AnalysisHigh Level Of AccuracyIT Business AnalysisLeadershipMicrosoft OfficeProcess ImprovementPython (Programming Language)Sales Operations

About

With over 12+ years of multifaceted experience across various industries, I am a results-driven professional with a proven track record in Business development, E-Commerce, Banking, Marketing, Sales, Operations and Data Analysis. My career journey has equipped me with a unique blend of skills and insights, enabling me to excel in dynamic environments and drive impactful results. Proficient in data mining and data visualization to deliver compelling business value to clients & successfully execute projects. What I Offer: Strategic Leadership: Adept at developing and implementing strategic initiatives that align with organizational goals and drive business growth. Cross-Functional Expertise: Extensive experience in business development, e-commerce, marketing, sales, operations and data analysis, with a deep understanding of market trends and operational efficiencies. Innovative Problem-Solving: Proven ability to tackle complex challenges with creative and effective solutions, enhancing operational performance and customer satisfaction. Team Collaboration: Strong leadership and team-building skills, fostering a collaborative environment that encourages innovation and drives collective success. My passion for continuous learning and adaptability has allowed me to thrive in diverse roles, from Business Operations to Data Analysis. I am committed to leveraging my experience and skills to contribute to forward-thinking organizations and drive sustainable growth. ■ Professional Skills ▪︎ Python library: Pandas, Numpy, Matplotlib, Seaborn, Sklearn. ▪︎Cloud : AWS. ▪︎Databases: MYSQL.

Experience

Dell technologies

Marketing Operations Analyst

Nov 2021Present · 4 yrs 4 mos · Hyderabad, Telangana, India · Hybrid

  • Discovered root causes of problems and identified appropriate solutions there by fostered an increase in productivity of audits from 200/day to 400/day. Managed the work flow, ensured that the work allocation is done as per policy.
  • Was a part of mentoring and conducting shadow sessions with new joiners to help them learn and excel in the
  • process. Ensured to meet the OGSM(Objectives, Goals, Strategies, Measures)targets of AHT(0.8sec/URL),False Positives(0%), MTR(48hrs) with 100% quality and maintained the Turn Around
  • Time.
  • Managed digital marketing campaigns(8500 in 2years) and optimized performance through data
  • analysis.
  • Collaborated with cross-functional teams to launch product updates and new features.
Attention to DetailHigh Level Of AccuracyData AnalysisDigital Marketing

Tata aia life insurance

Sales Team Lead

Aug 2019Oct 2021 · 2 yrs 2 mos · Hyderabad, Telangana, India · On-site

  • Built strong relationships with customers through positive attitude and attentive response.
  • Generated 25,00,000 of Premium collection in a span of 2 years.
  • Mentored and guided team members to foster proper completion of assigned duties.
  • Demonstrated knowledge of company mission and goals and mentored employees in
  • reaching objectives aligned with company core values.
Sales OperationsConvincing PeopleSales Management

Vovida systems pvt ltd

Business Operations Manager

Jun 2012Apr 2019 · 6 yrs 10 mos · Hyderabad, Telangana, India · On-site

  • Worked in matrix management environment with oversight of division level managers,
  • operations, sales, finance, human resources, safety and compliance.
  • Prepared annual budgets with controls to prevent overages.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
LeadershipStrategic PlanningOperations Management

Dell technologies

Advanced Resolution Expert

May 2005May 2010 · 5 yrs · Hyderabad, Telangana, India · On-site

  • Actively listened to US based customer's requests, confirming full understanding before addressing concerns.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in team-building activities to enhance working relationships.
  • Collaborated with team members to achieve target results.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
CommunicationEmpathyCustomer Support

Education

International Institute of Information Technology Bangalore

Executive Post Graduation Program in Data Science — Data Science

Mar 2023Mar 2024

ASSAM DOWN TOWN UNIVERSITY

Master of Business Administration - MBA — Insurance and Risk Management

Jan 2012Jan 2014

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