Madhurima Sarkar

CEO

Gurugram, Haryana, India12 yrs 3 mos experience
AI EnabledHighly Stable

Key Highlights

  • 10 years of experience in design leadership.
  • Designed one of India's new ₹20 coins.
  • Expert in UX and CX strategies for Fortune 100 companies.
Stackforce AI infers this person is a design leader specializing in customer experience and user experience across various industries.

Contact

Skills

Core Skills

Customer Experience DesignProject ManagementUser Experience (ux)Customer ExperienceDesign ResearchBranding & IdentityVisual DesignMarketing StrategyAdvertisingVisual MerchandisingGraphic Design

Other Skills

Art DirectionArtificial Intelligence (AI)Brand DesignCommunicationConcept DevelopmentConceptual DesignConsumer BehaviorCreative ThinkingDanceData AnalysisData ScienceDecision ScienceDesign PsychologyDesign ThinkingDoodle

About

"Give me purpose, pixels, and predictions — and I’ll give you tomorrow’s most loved products." A passionate and results-oriented design leader with 10 years of industry experience and a strong foundation in design, data and psychology gained through 7 years of design education, including a Master's from the NID and 1 year of Executive education at IIM-K. Heading Customer Experience Design at Worxwide Consulting, I drive impactful UX and CX strategies for Fortune 100 companies, leveraging a unique blend of behavioural design, data insights, and design psychology to create engaging and effective user experiences. My expertise spans the entire design lifecycle, from in-depth research and strategy to the creation of intuitive interfaces and seamless customer journeys. I have a proven track record of leading design transformation projects that have demonstrably improved user satisfaction and customer engagement. Notably, I had the distinct honor of designing one of the four new ₹20 coins for the Government of India and SPMCIL, showcasing my conceptual and visual design skills on a national scale. In short, I'm a jack of all trades when it comes to design, marketing, and customer experience. I bring a holistic approach to my work, combining creative flair with a keen understanding of human behavior and market trends to deliver exceptional results. I draw inspiration from a wide array of sources - from books to nature, technology to culture, and, of course, the wonderful people around me. Let's connect if you're looking for a design leader who can bring a strategic vision, creative excellence, and a deep understanding of human behaviour to your organization. Feel free to reach out! - I'm always up for a chat! Key Skills: -Customer Experience Design -Behavioral Design & Psychology -Decision Science -ML/AI Strategy -UX Design -Design Research and Strategy -Product Design and Roadmap -Project Management -Marketing -Human-Computer Interaction -Trend Forecasting -UI Design -Branding & Corporate Identity -Visual Communication -Typography and Logo Design -Packaging Design -Styling & Visual Merchandising -Fashion Design -Presentation -Empathy -Dance -Yoga -Doodle -Science -And much more..

Experience

Axis max life insurance limited

Chief Manager Experience Research and Design

Nov 2025Present · 4 mos

Consumer BehaviorCustomer Experience DesignUX ResearchExperience DesignProject ManagementDesign Thinking+3

Worxwide consulting

2 roles

Head - Customer Experience Design

Apr 2025Oct 2025 · 6 mos

  • Oversaw end-to-end UX and CX projects, from concept development to delivery, ensuring alignment with client objectives and industry best practices.
  • Collaborated with cross-functional teams including product managers, engineers, and researchers to define project goals and requirements.
  • Conducted in-depth research and analysis to identify user needs, pain points, and opportunities for improvement and usability testing.
  • Developed user personas, journey maps, wireframes, prototypes, and other design deliverables to effectively communicate design concepts.
  • Played a key role in establishing Worxwide as a trusted partner for Fortune 100 companies seeking design transformation expertise.
Customer ExperienceProject ManagementTeam LeadershipDesign PsychologyROI OptimizationCustomer Experience Design

Design Manager- Experience Design (CX/UX)

Jan 2024Apr 2025 · 1 yr 3 mos

  • Successfully led multiple design transformation projects resulting in improved user satisfaction and increased customer engagement for Fortune 100 clients.
  • Worked closely with the largest beverage manufacturer and the biggest steel magnate of India to deliver impactful UX and CX solutions.
Team LeadershipProject ManagementCustomer ExperienceUser Experience (UX)Design ResearchUsability Testing+1

Career break

Travel

Sep 2023Dec 2023 · 3 mos

  • I took a detour from the corporate hustle to embark on an epic adventure across 5 countries, chasing personal goals, and diving deep into the world of meditation.
  • Instead of boardrooms, I found myself in bustling markets, serene landscapes, and on mountain peaks. The only 'deadline' was catching the sunrise. Those months were a cocktail of cultural immersion, soul-searching, and a sprinkle of awe-inspiring moments. I discovered that while spreadsheets have their charm, there's magic in wandering alleys and connecting with diverse souls across the globe.

Atlas copco

2 roles

CX Specialist (Leading Design and Communication) at Global Customer Experience Management Hub

Mar 2021Aug 2023 · 2 yrs 5 mos

  • Maximizing conversions for 38 brands in over 200 countries by enabling them to reshape their customer experience in a B2B model.
  • Designed and optimized customer experience processes at all touchpoints before, during, and after conversion to enhance brand-customer relationships.
  • Leveraged customer-centered strategies throughout the conversion journey to create engaging experiences for customers.
  • Managed various service and systems design projects while utilizing project management skills to deliver projects on time and within budget.
Systems DesignDesign ResearchCustomer ExperienceUser Experience (UX)Conceptual DesignProject Management+2

Conceptual Designer

Sep 2018Mar 2021 · 2 yrs 6 mos

  • Conducted design research and analyzed outputs to create personas with empathy mapping, user flow, experience mapping, creating storyboards, and wireframing for human-centered design concepts.
  • Designed sustainable user experiences, services, campaigns, product roadmaps, strategy, corporate identity, visual identity, branding, marketing, spaces and interactive experiences at Brand Studio, in-house design agency of Atlas Copco Group.
  • Worked on over 30 brands in 200 countries, creating unique and effective design solutions for each brand's specific needs.
  • Pitched holistic ideas and design strategies to international clients to build a stronger brand and increase engagement.
  • Notable projects include the design of the new visual identity (print+web) for the Atlas Copco group, the creation of an augmented reality magazine for the launch of Falcon App, and the successful #NeverStopLearning digital marketing campaign to launch LinkedIn learning.
Marketing StrategyUsabilitySystems DesignVisual DesignDesign ResearchAdvertising+18

Aditya birla fashion and retail ltd.

Design Consultant- Graduation Project

Sep 2017Apr 2018 · 7 mos · Bengaluru Area, India

  • Completed NID Graduation Project at Louis Philippe Mainline.
  • Conducted extensive design research and trend forecasting for SS19.
  • Worked on the visual identity and packaging of the premium 'Signature' collection.
  • Conceptualized and planned visual merchandising for SS19.
  • Conceptualized, created visual content, styled, and shot the SS19 Trade Show Look Book.
  • Worked on the design of the smart clothing collection (technical Travel Businesswear) Permapress Voyage.
Marketing StrategyPhoto ShootsVisual DesignDesign ResearchAdvertisingDesign Thinking+13

Celio

Regional Stylist and Visual Merchandiser

Jan 2014Jan 2015 · 1 yr · India

  • Worked as a Regional Stylist and Visual Merchandiser, responsible for creating compelling customer experiences across stores.
  • Conducted customer insight analysis to understand the target audience and design themes and stories for seasonal window displays and marketing campaigns.
  • Designed Point of Sale (PoS) materials and collaterals for all marketing concepts and sales promotions.
  • Managed a team of 68, providing training and guidance to ensure consistent execution of visual merchandising strategies.
Marketing StrategyVisual DesignDesign ResearchAdvertisingDesign ThinkingEnvironmental Graphics+8

Wordplay content

Content Strategy and Writing

Aug 2013Mar 2017 · 3 yrs 7 mos

  • Freelance fashion content writer in Wordplay
  • Provided creative and original content for a variety of clients in diverse industries, including finance, lifestyle, technology, and more.
  • Collaborated with clients to develop unique brand voices and messaging that effectively communicated their values and goals.
  • Conducted in-depth research and analysis to ensure accuracy and relevance of content.
  • Developed and executed content strategies across multiple channels, including social media, blogs, email marketing, and more.
  • Created engaging and informative copy for a range of formats, including web copy, product descriptions, whitepapers, case studies, and more.
  • Managed multiple projects simultaneously and consistently met tight deadlines.
AdvertisingFashionBranding & IdentityBrand DesignCommunicationArt Direction+1

Nexus event management

Graphic Designer

Aug 2013Aug 2014 · 1 yr

  • Collaborated with the Nokia team and event vendors to plan and design a successful event experience.
  • Created detailed event proposals, including conceptual design, event layout, decor, lighting, and overall ambiance.
  • Sourced and managed event vendors, including florists, rental companies, and production teams.
  • Oversaw event setup and breakdown, ensuring all aspects of the event design were executed flawlessly.
  • Managed the event budget and timeline, ensuring all deadlines were met on time and within budget.
Marketing StrategyPackaging DesignVisual DesignAdvertisingCreative ThinkingGraphic Design+9

Flipkart.com

Fashion Stylist

Jul 2012Aug 2013 · 1 yr 1 mo

  • Was a part of pilot marketing team to launch clothing in Flipkart.
  • Conducted trend forecasting to stay up-to-date with the latest fashion trends and incorporate them into styling work.
  • Visualized and conceptualized and styled all photo shoots and marketing shoots to bring the themes to life and create visually appealing content.
  • Created season concepts and marketing plans to showcase the latest fashion trends and styles.
  • Collaborated with other teams such as marketing and design to ensure cohesive brand messaging and execution.
  • Maintained a strong understanding of customer preferences and needs to create compelling fashion content that resonates with them.
FashionTrend Forecasting

Education

National Institute of Design

Master's degree — Design

Jan 2015Jan 2017

Indian Institute of Management, Kozhikode

Postgraduate Program — Data Science and Artificial Intelligence for Managers

Dec 2024Aug 2025

National Institute of Fashion Technology

Bachelor of Design — Fashion/Apparel Design

Jan 2008Jan 2012

Istituto Superiore di Design

Diploma Exchange programme — Fashion Forecasting

Jan 2011Jan 2011

IxDF - The Interaction Design Foundation

Web Page — Digital/Multimedia and Information Resources Design

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