Dec 2016 – Present · 9 yrs 3 mos · Greater Chicago Area

• Founded the 501C3 non-profit organization with a mission to deliver natural beauty products to women with cancer worldwide
• Fundraised 30K in donations through prospecting, leading volunteer events and establishing partnerships with beauty brands
• Led the implementation of Salesforce and mapping workflows for the organization's daily operations
• Established partnerships with strategic health care allies such as local hospitals and The American Cancer Society
• Created a global presence on all social channels through the use of social analytics, consistent engagement and creative brand content

Aug 2016 – May 2017 · 9 mos

• Managed federally funded energy assistance programs, serving low income customers and veterans.
• Awarded by CEO for providing a premier customer experience
• Utilized data analytics to increase application intake by 20%
• Decreased application processing time by 2 hours through creation of automated macro
• Presented customer assistance programs to government officials at educational workshops
• Communicates with customers at state events to increase energy efficiency program usage

Sep 2015 – Sep 2017 · 2 yrs

• Program Managed the annual 25K scholarship program for African American college students to bolster education and training in STEM
• Developed a scholarship program engagement roadmap, increasing student engagement by 60% by creating a mobile application
• Partnered with Exelon’s web team to create an online application, increasing application completion rates by 50% compared to years prior
• Collaborated with nonprofit and educational organizations to raise awareness about internship opportunities at Exelon

Jun 2015 – Sep 2017 · 2 yrs 3 mos

• Program Managed ComEd’s Property Manager Portal Program
• Launched online self-service portal to 3.4M customers through multiple digital channels, resulting in $1M decrease in bad debt
• Presented product demos to C Suite of Fortune 100 and 500 companies, resulting in a 25K customer enrollment in the first quarter
• Program managed customer service representative onboarding sessions, increasing technical customer support satisfaction by 20%
• Led Quarterly Business reviews to C Level Suite executives to ensure consistent messaging across all customer-facing channels

Jun 2013 – Apr 2015 · 1 yr 10 mos · Oakbrook, Illinois

• Served as communication liaison for a digital implementation project enhancing smart grid technology programs.
• Responsible for communicating project status and challenges to leadership
• Conducted user acceptance testing to ensure that developed systems satisfied the needs of internal business clients as specified in the functional requirements
• Assisted in designing, developing and implementing user acceptance testing protocols for the final phase of application development

May 2012 – Aug 2014 · 2 yrs 3 mos · Office of Student FInancial Aid

• Delivered excellent customer service while educating students, families, campus and the community about financial aid resources to promote financial access in higher education.
• Co-developed on-the-job student training program that reduced training time by two weeks
• Became the lead "go-to" person for new student hires and particularly challenging calls as one of the primary mentors/trainers of both new and established student employees
• Led an outbound calling project to the university’s population of thirty thousand students
• Published quarterly creative financial literacy content for the university’s digital newsletter

May 2011 – Jan 2013 · 1 yr 8 mos · Greater Chicago Area

• Provided exceptional customer service to optimize customer purchasing and brand reputation by curteously greeting customers and efficiently processing sales transactions within a busy, fast-paced retail environment.
• Helped company attain the highest customer service ratings by earning 100% marks in all categories including communication skills, listening skills and problem resolution
• Selected to operate mobile payment software to complete sales floor purchases
• Investigated and resolved customer complaints strengthening customer retention rates
• Expertly managed and maintained store branding as indicated by corporate marketing initiatives

Jun 2010 – Aug 2012 · 2 yrs 2 mos · Chicago, Illinois

• Served as an apprentice for the After School Maters community engagement program.
• Headlined and opened for the Joffrey Ballet Company Performances
• Preformed for Mayor Richard Daley & Maggie Daley community events

Mar 2010 – Dec 2012 · 2 yrs 9 mos · Greater Chicago Area

• Provided exceptional customer service to optimize customer purchasing and brand reputation by curteously greeting customers and efficiently processing sales transactions within a busy, fast-paced retail environment.
• Communicated store-wide sales and promotions through persuasive marketing techniques
• Resolved customer concerns by effectively listening and providing exceptional solutions
• Increased brand interest and increased purchasing habits