Oct 2024 – Present · 1 yr 6 mos

• Work with our Engineering & Operations teams to understand our application, internal software systems and Originations processes.
• Communicate with clients over both phone and email to:
• Answer their questions about Tenet and what we do.
• Help them complete their loan applications.
• Help them make payments or resolve issues with their Tenet loan portal.
• Maintain confidentiality and security of borrower information.
• Track, document, and report continuous client issues, lending habits and system issues.
• Assist with document verification and other projects as needed.

Dec 2022 – Oct 2024 · 1 yr 10 mos

• Work with our Engineering & Operations teams to understand our application, internal software systems and Originations processes.
• Communicate with clients over both phone and email to:
• Answer their questions about Tenet and what we do.
• Help them complete their loan applications.
• Help them make payments or resolve issues with their Tenet loan portal.
• Maintain confidentiality and security of borrower information.
• Track, document, and report continuous client issues, lending habits and system issues.
• Assist with document verification and other projects as needed.

Dec 2022 – Jan 2024 · 1 yr 1 mo · Hybrid

• As a Drivyn Advisor I met with clients face to face to help them master their Tesla vehicle to its fullest capabilities.
• Provide Remote Support to clients.
• Marketing at Tesla & EV Related Events.

May 2022 – Dec 2022 · 7 mos · Hybrid

• As a Drivyn Advisor I met with clients face to face to help them master their Tesla vehicle to its fullest capabilities.
• Provide Remote Support to clients.
• Marketing at Tesla & EV Related Events.

Oct 2021 – Nov 2022 · 1 yr 1 mo · On-site

• Ensure Drivers & Vehicles are in compliance with Local & Lyft Standards & Guidelines.
• Guide Drivers through the onboarding process whether in person, at an event, phone, email,
• & carrier pigeon.
• Work closely with peers and third parties to organize events for Lyft Drivers & Riders.
• Educate Drivers one-on-one & in groups.
• Support Drivers & Riders with knowledge of the Lyft platform.
• Online Ticket Support.

Sep 2020 – Oct 2021 · 1 yr 1 mo · On-site

• Deliver outstanding client service at Lyft Vehicle Rental & Service Centers in New York City & Philadelphia by promptly addressing inquiries, resolving technical issues, accurately documenting concerns, conducting transactions, keeping clients informed, and efficiently coordinating vehicle delivery while ensuring satisfaction through follow-up.
• Fleet Management at Rental & Vehicle Service Location.
• Assist Vehicle Service Customers by recording issues, providing updates on services provided,
• and coordinating pickups.
• Ensure Drivers & Vehicles are in compliance with Local & Lyft Standards & Guidelines.
• Guide Drivers through the onboarding process whether in person, at an event, phone, email,
• & carrier pigeon.
• Work closely with peers and third parties to organize events for Lyft Drivers & Riders.
• Educate Drivers one-on-one & in groups.
• Support Drivers & Riders with knowledge of the Lyft platform.
• Online Ticket Support.

Jun 2019 – May 2020 · 11 mos · On-site

• Fleet Management at Rental & Vehicle Service Location.
• Run & Manage a Service Desk Location.
• Ensure Drivers & Vehicles are in compliance with Local & Lyft Standards & Guidelines.
• Guide Drivers through the onboarding process whether in person, at an event, phone, email,
• & carrier pigeon.
• Work closely with peers and third parties to organize events for Lyft Drivers & Riders.
• Educate Drivers one-on-one & in groups.
• Support Drivers & Riders with knowledge of the Lyft platform.
• Online Ticket Support.

Oct 2018 – Jun 2019 · 8 mos · On-site

• Run & Manage a Service Desk Location.
• Ensure Drivers & Vehicles are in compliance with Local & Lyft Standards & Guidelines.
• Guide Drivers through the onboarding process whether in person, at an event, phone, email,
• & carrier pigeon.
• Work closely with peers and third parties to organize events for Lyft Drivers & Riders.
• Educate Drivers one-on-one & in groups.
• Support Drivers & Riders with knowledge of the Lyft platform.
• Online Ticket Support.

Jun 2018 – Nov 2022 · 4 yrs 5 mos · On-site

• Ensured that customers arrived safely and timely to their destination while creating
• customer satisfaction.
• Maintaining my 2018 Tesla Model X as a clean & inviting vehicle for passengers.
• Communicate with passengers, offering a safe and welcoming ride to their destination.

Sep 2016 – Jun 2018 · 1 yr 9 mos · Long Island, New York · On-site

• Educating Tesla Energy Technology to Humans.
• Driving creation of in-store Leads & Opportunities to Energy Advisors, who educates further
• to lead to Sales.
• Collaborating with Energy Advisors to create Leads, Opportunities & Sales.
• Exchanging intel for synergy.
• Training and motivating Vendor Location, (Best Buy, The Home Depot)
• and fellow Tesla Inc. Employees.

Feb 2016 – Oct 2016 · 8 mos · Long Island, New York · On-site

• Provided exceptional customer service to individuals visiting T-Mobile store,
• answering phones & assessing their needs.
• Exceed monthly revenue goals through acquiring new customer accounts,
• maximizing existing customers accounts to identify revenue opportunities, and excelling in quality metrics.
• Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.

Aug 2015 – Feb 2016 · 6 mos · Bay Shore, New York · On-site

• Coach and lead employees in asset protection practices to ensure a safe, secure and profitable environment throughout the store.
• Customer Service
• Investigate Accidents
• Monitor Store for potential security risks.
• Provide follow up info to customers on store products.

Sep 2014 – Aug 2015 · 11 mos · North Massapequa, New York · On-site

• Ensure highest standards of customer service, direct projects and responsibilities
• delegated by the general and assistant managers.
• Opening & closing of store.
• Assist in training of store team to ensure optimum performance and customer service.
• Inventory Maintenance.
• Work with management to develop and execute ideas and activities to increase store traffic.
• Oversee store team in absence of general or assistant managers.

Jul 2014 – Sep 2014 · 2 mos · Deer Park, New York · On-site

• Enforce safety rules while upholding excellent customer service. Aware of surroundings and designated sections at all times.
• Customer Service.
• Communicate court rules to all participants.
• Keep participants under control so as not to endanger others.
• Maintain positive relations and rapport with patrons, but be firm and command respect.
• Have full knowledge of emergency procedures and assist in implementing them.
• Assist with court inspections.

Jul 2014 – Sep 2014 · 2 mos · East Hampton, New York, United States · On-site

• Maintains safe and secure environment for customers and employees by patrolling and monitoring premises and personnel.
• Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

Dec 2013 – Aug 2014 · 8 mos · Long Island, New York · Hybrid

• Calculate heights, depths, relative positions, property lines, and other characteristics of terrain.
• Write descriptions of property boundary surveys for use in deeds, leases, or other legal documents.
• Assessing and evaluating risk to buildings, employees or customers by undertaking appropriate research.
• Collecting photographic evidence.

Dec 2013 – Jul 2014 · 7 mos · Patchogue, New York · On-site

• Scanning items, taking purchases, giving change. Stocking and facing shelves.
• Customer Service.
• Maintaining Cash Register.

Mar 2013 – May 2013 · 2 mos · On-site

• Provided courteous and efficient food and beverage service to patrons at a Nathan's / La Famiglia (Pizza) stand. Greeting Customers. Taking food & beverage orders. Serving food & beverage orders.
• Maintaining cleanliness at front counter. Helping out in the kitchen with prepping food, and cleaning equipment.

Jan 2013 – Mar 2013 · 2 mos · On-site

• Assisted patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding theaters and seats, and locating such facilities as rest rooms. Greeting Customers.

Feb 2013 – Feb 2016 · 3 yrs · Ronkonkoma, New York · On-site

• Administered and managed maintenance for radio receivers, transmitters,
• communication security equipment, controlled cryptographic items and other associated equipment.
• Installed & repaired circuits and wiring.
• Calibrated & aligned equipment components.
• Use tested measurement, diagnostic equipment, tested program sets and
• interactive electronic technical manuals to troubleshoot and repair equipment.
• Performed preventive maintenance checks and services on vehicles and equipment.

Dec 2012 – Dec 2012 · 0 mo · Hauppauge, New York · On-site

• Provided courteous and efficient food and beverage service to patrons. Greeting Customers. Taking food & beverage orders. Serving food & beverage orders. Maintaining cleanliness at front counter and in dining area. Answering customer inquiries. Helping out in the kitchen with prepping food, and cleaning equipment.

Jun 2011 – Sep 2011 · 3 mos · Calverton, New York · On-site

• Oversaw the aquatic complex, ensuring the safety of the patrons in the swimming area. Monitored activities at the pool to prevent accidents. Rescuing swimmers in danger of drowning. Administering First Aid. Cautioned swimmers regarding unsafe practices and safety hazards; enforcing and adhering to pool rules and regulations. Inspected facilities for cleanliness; complete general pool cleaning and maintenance duties. Provided general information on pool operation to patrons.