Jan 2024 – Oct 2025 · 1 yr 9 mos · Indore, Madhya Pradesh, India · On-site

• Spearheading integrated administrative operations across large-scale, multi-city campuses supporting a workforce of 12,000+ employees in a 24x7 business environment, with accountability for facilities, infrastructure, security, sustainability, workplace safety, and vendor governance. Driving cost efficiency through procurement, contract negotiations, and resource optimization, achieving savings while maintaining service excellence. Embedding sustainability and ESG-aligned practices into operations, including energy efficiency, waste reduction, and maintain green infrastructure initiatives. Ensuring process resilience, compliances, and uninterrupted business continuity.
• Driving DEI initiatives into workforce engagement by fostering inclusive workplace practices, ensuring equitable access to opportunities.
• Functioning as Internal Auditor for administrative operations, responsible for conducting independent audits of processes, compliance, and governance practices across multi-location campuses. Accountable manager for administrative audits with consistently nil findings during external, internal and Physical security client audits. Championing risk management frameworks, embedding preventive controls, and fostering a culture of compliance, ethical conduct, and operational discipline.

Aug 2017 – Apr 2023 · 5 yrs 8 mos · Gurugram, Haryana, India · On-site

• Directed administrative operations across multiple aviation training centres, ensuring seamless functionality of facilities, infrastructure, regulatory compliance, and vendor ecosystems in a high-growth,24x7 environment. Oversaw facility expansion projects and new site readiness, standardising processes to support rapid scaling up opertaions.
• Strengthened business continuity and emergency preparedness frameworks as a key member of the Crisis Management & Family Support Group, safeguarding people and operations during disruptions. Institutionalised process governance and service delivery models, driving cost optimisation, operational efficiency, and consistent service standards across locations.
• Designed training frameworks, elevating employee engagement for administration vertical.

Aug 2016 – Aug 2017 · 1 yr · Gurgaon, India · On-site

• Managed group companies of CS Direkt, Design Matrix and Vision Matrix; Lead administrative provision for onsite execution of events, supply logistics and infrastructure projects handling 24x7 operations. Coordinated for IT support, procurement and employee engagement.
• Designed and developed internal HR and Administrative processes, Managed HRIS system and implemented HR Operations Software and payroll management. Designed comprehensive and coordinated approach for Talent management and recruitment procedures including structuring positions, standardizing JDs, hiring pipeline and employee life cycle management.

Dec 2015 – Jul 2016 · 7 mos · Anjar Area, India

• Led corporate administration for large-scale manufacturing operations, with responsibility for facilities, workforce support systems, compliance, and workplace governance.
• Pioneered women workforce integration initiatives, designing infrastructure and policy frameworks for inclusivity, night-shift enablement, and safe workplace practices.
• Enhanced administrative efficiency by formalizing policies on attendance, shift planning, productivity assurance, and workforce engagement.

Nov 2007 – Apr 2009 · 1 yr 5 mos · Gurugram, Haryana, India · On-site

• Directed client service administration and operational governance for large-scale experiential events and exhibitions. Oversaw multi-location logistics, vendor governance, and on-ground execution frameworks, ensuring operational reliability under high-pressure timelines.
• Fostered a culture of customer trust and repeat engagement, while mentoring teams in administrative discipline and service delivery excellence.

Jul 2006 – Dec 2006 · 5 mos · Bengaluru Area, India · On-site

• Led OCC teams managing real-time flight disruptions ensuring continuity of schedules and resource allocation across the airline network.
• Implemented governance protocols to balance profitability, compliance, and customer experience during operational disruptions. Coordinated multi-functional teams and systems, reinforcing enterprise resilience in a dynamic, high-risk environment.

Jul 2003 – Oct 2005 · 2 yrs 3 mos · Dehradun · On-site

• Directed canter-wide administration, academic operations, and infrastructure governance for aviation training programs. Designed policies for faculty management, student services, and operational compliance, strengthening institutional credibility and service delivery.
• Provided career counselling and workforce readiness support, ensuring alignment of training outcomes with industry requirements.

Jun 1998 – Jun 2003 · 5 yrs · India · On-site

• As people manager, Led the operations team of functionally segregated tradesmen in complex setup of operational Air bases and developed human and other resources capability while coordinating with multiple agencies entrusted with Air Defense like Air traffic control operations, DGCA, AAI.
• Provided guidance and support, planned and designed training programs for professional upgradation and operational preparedness of team members across station strength of approx. 1200 air warriors.
• Operationally handled air operations of RADAR, Fighter and transport aircraft in Air Defence control of Area of responsibility. Managed independent security audits, trained to handle weapons and crisis situations, part of Kargil operations at forward base of Indian Air Force in South-Western sector.