Pratiksha Rawat

Product Engineer

Pune, Maharashtra, India4 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Passionate about empowering organizations through technology.
Strong advocate for teamwork and customer obsession.
Active member of the University Hires Community at Microsoft.

Stackforce AI infers this person is a Technical Support Specialist in the SaaS industry, focusing on enterprise solutions.

Contact

Skills

Core Skills

Technical SupportCustomer Experience

Other Skills

Active ListeningAzure data explorerAzure technologiesCustomer ServiceDiversity & InclusionDynamics 365Executive LeadershipFeedback CollectionKusto Query Language (KQL)LeadershipMicrosoft O365OneDrive For BusinessPresentation SkillsPublic SpeakingSharePoint Online

About

I'm really passionate about the tech that's changing and empowering the world to become a better place. Being a Support Engineer at Microsoft, I get to collaborate with Technical Advisors, Support Escalation Engineers, Product Engineers, & a lot of enterprises/organizations from around the world and deliver awesome solutions that cater specially to organizations' needs and unique business values. I strongly believe in the power of teamwork, customer obsession, and a growth mindset. Being a college hire at Microsoft, I'm also very passionate about the University Hires Community in Microsoft- 'Aspires' & early in career folks. On a personal front, I like to dance, watch webseries and interact with people from different cultures.

Experience

Microsoft

3 roles

Senior Technical Advisor

Promoted

Dec 2025 – Present · 3 mos

Technical Support Engineer

Sep 2021 – Nov 2025 · 4 yrs 2 mos

My role includes dealing with US & EMEA based premier enterprise customers which have OneDrive For Business and SharePoint Online deployed environment. I'm primarily involved in the following:
Break-fix and root cause scenarios for multiple enterprise customers from EMEA region having ODFB/SPO deployment
Working closely with SharePoint Product Group on multiple cases to deliver customer's requirements, bug fixes and feedback
Proactively collect feedback on my cases to improve customer experience and work on areas of opportunities

OneDrive For BusinessSharePoint OnlineTroubleshootingCustomer ServiceFeedback CollectionTechnical Support+1

Technical Support Intern

Apr 2021 – Jul 2021 · 3 mos · Bengaluru, Karnataka, India

Completed 3 months internship at Microsoft as a part of Microsoft Aspire Experience Program.
Underwent training on the fundamentals of Microsoft O365, Dynamics 365 & Azure technologies.

Microsoft O365Dynamics 365Azure technologies