Amit Singhal

CTO

London, England, United Kingdom20 yrs 3 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Led modernization of EMEA payments platforms.
Achieved 4× faster release cycles at BT.
Scaled SaaS infrastructure to 99.99% uptime.

Stackforce AI infers this person is a Fintech and SaaS engineering leader with expertise in platform modernization and AI-augmented systems.

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Skills

Core Skills

Platform ModernizationEngineering LeadershipEngineering ManagementSaas

Other Skills

AI-augmented engineeringAJAXAPI DevelopmentAPIsAgile PracticesAgilityApacheArtificial Intelligence (AI)CI/CDCSSCloud ArchitectureCoaching & MentoringCoding StandardsCollaborationCross-functional Team Leadership

About

I’m a CTO-level engineering and platform leader with over two decades of experience building and scaling large, regulated, high-impact systems across financial services, SaaS, telecom, and global consumer platforms. My work sits at the intersection of platform strategy, AI-augmented engineering, and executive decision-making — particularly in environments where speed increases faster than certainty. I currently lead large-scale payments platform modernization in EMEA, overseeing organizations of 200+ engineers operating under regulatory scrutiny. My focus is on designing AI-native platforms and operating models that accelerate delivery while preserving judgment, accountability, and human ownership. I’m also the author of The Decade Intelligence Changed (2026), a non-fiction book examining how AI quietly reshaped work, power, and decision-making in the 2020s. The book draws on real leadership environments to explore how intelligence abundance changes careers, authority, and organizational behavior — and why this matters for senior leaders today. My interests include: • AI-augmented engineering and decision systems • Platform strategy at global and regulated scale • Responsible AI, governance, and accountability • Redesigning organizations for intelligence abundance I work best with boards, CEOs, and senior leadership teams navigating complex trade-offs where technology, risk, and culture intersect.

Experience

Jpmorganchase

Senior Director of Software Engineering

Jul 2024 – Present · 1 yr 8 mos · London Area, United Kingdom · On-site

I lead large-scale modernization of EMEA payments platforms in a highly regulated financial environment, overseeing 200+ engineers across multiple locations.
My role sits at the intersection of cloud-native platform architecture, AI-augmented engineering, and executive decision-making, with accountability for resilience, delivery velocity, and regulatory clarity.
Key focus areas include:
Modernizing legacy payments systems into API-first, cloud-native platforms
Introducing AI-assisted architecture and risk reviews to improve decision quality and speed
Designing operating models where automation accelerates delivery without obscuring accountability
Acting as senior escalation point for judgment-heavy decisions spanning technology, risk, and compliance
This role requires balancing speed, scale, and consequence in systems where failure is visible and expensive.

Cloud ArchitectureAI-augmented engineeringPayments SystemsAPI DevelopmentTechnical LeadershipPlatform Modernization+1

Bt

Director of Engineering

Nov 2021 – Jul 2024 · 2 yrs 8 mos · London, England, United Kingdom · On-site

Directed 150+ engineers across BT.com, EE.co.uk, and mobile platforms serving 20M+ customers.
Spearheaded modernization to a CI/CD cloud-based stack, achieving 4× faster release cycles and 40% fewer production incidents.
Partnered with product and design to enhance digital commerce flows, driving conversion and reliability improvements.
Built and scaled a diverse engineering organization focused on agility, quality, and growth.

Cloud ArchitectureCI/CDDigital CommerceAgilityQuality ImprovementPlatform Modernization+1

Zendesk

Head Of Engineering

Jan 2019 – Oct 2021 · 2 yrs 9 mos · Singapore

Led APAC engineering for Zendesk Suite, driving innovation and high availability for enterprise clients across 15+ markets.
Scaled multi-tenant SaaS infrastructure to 99.99% uptime while tripling release velocity.
Reduced technical debt by 25% through component standardization and platform rearchitecture.
Built and mentored a distributed 100+ person team fostering engineering excellence and delivery accountability.

SaaS InfrastructureInnovationHigh AvailabilityTechnical Debt ReductionEngineering ManagementSaaS

Expedia group

Senior Engineering Manager

Jan 2018 – Jan 2019 · 1 yr · Gurgaon, India

Managed engineering for VRBO.com and the Global Ads platform.
Designed and deployed distributed data pipelines that reduced ad latency by 35% and increased CTR by 18%.
Drove collaboration with product and marketing to implement global experimentation frameworks across 10 markets.

Distributed Data PipelinesCollaborationGlobal Experimentation FrameworksEngineering Management

Airtel

Engineering Manager

Nov 2014 – Mar 2018 · 3 yrs 4 mos · Gurgaon, India

Led engineering for Airtel.in, serving 10M+ daily users.
Re-architected digital systems from monolith to microservices, cutting load times by 50% and improving uptime to 99.98%.
Partnered with business and marketing teams to drive a 20% increase in digital channel revenue.
Introduced agile and CI/CD practices, reducing feature release cycles from weeks to days.

MicroservicesAgile PracticesCI/CDDigital Revenue GrowthEngineering Management