Abhishek Kumar

Associate Consultant

Bengaluru, Karnataka, India15 yrs 6 mos experience

Highly Stable

Key Highlights

Over 13 years of experience in system architecture.
Expert in Pega BPM technology and Agile methodologies.
Proven track record of optimizing business processes.

Stackforce AI infers this person is a Senior System Architect specializing in Fintech and Telecommunications solutions.

Contact

Skills

Core Skills

PegaAgile MethodologiesSystem ArchitectureSoftware DesignCustomer Lifecycle Management

Other Skills

Analytical SkillsAnalytical ThinkingBug TrackingBusiness Process AutomationBusiness Process ManagementCapacity PlanningCommunication SkillsContinuous Integration and Continuous Delivery (CI/CD)DatabasesDigital ElectronicsDigital Signal ProcessingElectronics & Communication EngineeringEmbedded SystemsIncident ManagementJava

About

As a Senior System Architect at Pegasystems, I leverage my 13 + years of experience and CSSA 8.6 certification to design, develop, and implement innovative solutions using Pega BPM technology. My passion is to deliver efficient and effective solutions that align with business requirements and drive operational excellence. I have successfully led and delivered projects across various industries, including finance, healthcare, telecommunications, and government sectors, where I have demonstrated proficiency in optimizing business processes and enhancing customer experience. I have also mentored and guided a team of Pega developers, ensuring best practices and architectural guidelines are followed throughout the development process. I pride myself on my collaborative leadership style and effective communication skills, which enable me to engage stakeholders at all levels and foster strong partnerships to drive project success.

Experience

Cgi

Associate Consultant

Jun 2024 – Present · 1 yr 9 mos · Bengaluru, Karnataka, India · Hybrid

Led the architecture and end-to-end development of a Pega-based platform that streamlines the entire well-lifecycle—from new construction to intervention and plug-&-abandonment—for a global oil & gas major.
Directed a large, geographically distributed team of Pega developers, overseeing daily deliverables, sprint planning, and technical governance. Enforced coding best practices, conducted regular code reviews, and facilitated Agile ceremonies to ensure high-quality, on-time delivery.
Orchestrated cross-functional automation by generating SLA-driven sub-tasks for drilling, HSE, logistics, and finance teams, enabling real-time visibility through a centralized, integrated workspace.
Achieved a 90% reduction in turnaround time and eliminated operational silos by consolidating data, approvals, and reporting into a single, unified platform.

PegaAgile MethodologiesAnalytical SkillsDatabasesTeam LeadershipKanban+1

Pegasystems

Senior System Architect

Aug 2021 – Jun 2024 · 2 yrs 10 mos · Bengaluru, Karnataka, India · Hybrid

Fostered cross-functional collaboration in an Agile environment, working closely with business stakeholders and engineering teams to deliver scalable solutions using Pega 8.7, aligned with evolving business needs.
Led and mentored a team of Pega developers, offering strategic guidance and hands-on technical direction while ensuring adherence to best practices, design standards, and architectural governance.
Enhanced application performance by proactively identifying system bottlenecks and implementing optimization strategies that improved response times and overall system efficiency.

Capacity PlanningVendor ManagementKey Performance IndicatorsDatabasesProblem SolvingAnalytical Skills+10

Wells fargo

Software Engineer

May 2018 – Aug 2021 · 3 yrs 3 mos · Bengaluru, Karnataka, India · On-site

Orchestrated clear communication and execution of product enhancements, best practices, and operational models, ensuring alignment and transparency across all stakeholder groups.
Led the end-to-end development of the Smart Investigate Framework Application, an advanced solution for managing internal banking transactions, SWIFT message investigations, and global stakeholder correspondence with high accuracy and efficiency.

Capacity PlanningKey Performance IndicatorsDatabasesProblem SolvingAnalytical SkillsContinuous Integration and Continuous Delivery (CI/CD)+7

Accenture

Application Development Senior Analyst

May 2016 – May 2018 · 2 yrs · Bengaluru, Karnataka, India · On-site

Implemented core banking workflows to modernize and streamline onboarding processes across Retail Banking, Corporate Banking, and Loan Disbursement, driving operational efficiency and compliance.
Designed and developed decision models to intelligently recommend banking products during onboarding, improving customer satisfaction and accelerating time-to-service.

DatabasesProblem SolvingAnalytical SkillsUnit TestingSoftware DesignBug Tracking+2

Ericsson

Senior Solution Integrator

Apr 2015 – May 2016 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

Worked on developing an automated solution to streamline trouble ticket acknowledgments and change request implementations for global telecom clients, resulting in a 20% increase in operational efficiency.
Worked closely with technical teams to troubleshoot and resolve complex integration issues, ensuring smooth and timely delivery of telecom services to clients worldwide.

Capacity PlanningDatabasesProblem SolvingAnalytical SkillsUnit TestingCustomer Lifecycle Management+3

Cognizant

Consultant

Oct 2010 – Apr 2015 · 4 yrs 6 mos · Kolkata, West Bengal, India · On-site

Worked on the development of a customer management application for a Customer Service Center, enhancing service delivery and operational transparency.
Implemented an end-to-end solution to track after-sales services and process insurance claims efficiently, improving turnaround time and customer satisfaction.

DatabasesProblem SolvingAnalytical SkillsUnit TestingCustomer Lifecycle ManagementSoftware Design+2