Oct 2022 – Present · 3 yrs 5 mos

• Directed quality control and analytics for Ad Moderation and Relevance transactions, achieving a 30% improvement in customer and advertiser satisfaction scores.
• Led and mentored a team of 15 quality analysts, implementing performance improvement initiatives that boosted team productivity by 20%.
• Analyzed defect data using advanced Excel functions and visualization tools, identifying trends and developing targeted process optimizations, resulting in a 25% reduction in defect rates.
• Launched the SD DP audit in Delhi, resolving dashboard and template issues, and efficiently managing an 800-audit backlog within two months.
• Implemented process enhancements that streamlined IAR & IRR% calculations in the DPMO Dump, resulting in a 25% increase in operational efficiency.
• Collaborated with stakeholders to develop and execute strategic plans that aligned with business objectives, enhancing overall project success by 30%.

Dec 2021 – Oct 2022 · 10 mos

• Managed quality assurance for Ad Moderation and Relevance transactions, maintaining accuracy and customer satisfaction at 98% and above.
• Led the onboarding and training of the 3P Team in Relevance Audit, achieving 96% precision across 247k audits and increasing audit processing speed by 40%.
• Developed and implemented custom batch processes, reducing operational downtime by 50% and increasing team occupancy by 40%.
• Conducted thorough root cause analysis and developed corrective action plans, driving a 20% reduction in defect rates.
• Coordinated with cross-functional teams to ensure seamless execution of quality control processes, contributing to a 30% improvement in ad operations project outcomes.

Dec 2020 – Dec 2021 · 1 yr

• Perform quality check on the transactions (Ad Moderation and Relevance ) processed by the reviewers.
• Identify defects impacting shopper and advertiser experience and build controls to reduce the defects
• Analyze defect data, identify patterns and perform root cause analysis for the defects and craft solutions to root cause analysis.
• Share feedback with the individuals on the defects and provide guidance to improve their accuracy level
• Initiate corrective and preventive action for the defects identified
• Work on data, dive deep and represent data with visual dashboards in excel or quicksight.

May 2019 – Dec 2020 · 1 yr 7 mos

• Thoroughly check advertising content with careful consideration of given guidelines.
• Work intuitively to identify and highlight any recommendations, improvements or inconsistencies in the data
• Troubleshooting issues related to advertisements
• Review ads for content quality based on Content Guidelines.
• Approve or disapprove new and changed ad submissions based on policy guidelines.
• Writing customer-facing emails to address concerns and report issues.